3Star
Hi, I’m
Namugowa Samuelk
Kampala City,Wakiso
Summary
Dynamic customer service professional with a proven track record at ATG Company, where I enhanced client satisfaction through streamlined processes and effective issue resolution. Skilled in CRM and adept at sales expertise, I significantly improved response times and efficiency. Recognized for exceptional service and support, demonstrating both strategic sales knowledge and a keen aptitude for training development.
Overview
4
years of professional experience
3
Certifications
2
Languages
Work History
ATG Company
Customer Service
02.2021 - Current
Job overview
- Interacted with customers and employees to resolve customer service concerns.
- Earned regular commendations for maintaining high standards in client assistance.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Supported campus bookstore with inventory management and customer service.
- Streamlined customer service processes for improved efficiency and response times.
Education
Bright Future SssKayunga Kitimbwa
Form Four from Accountant
02.2018
Bright Future Kayunga Kitimbwa
Certificate Of Technical Studies from Customer Service Consulor
02.2018
Skills
Shipping procedures understanding
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Affiliations
- Society of Human Resource Management
- Association for Computing Machinery
- Jaycees
- International Association of Administrative Professionals
- APICS – Association for Supply Chain Management
- National Association of Social Workers
- Association of Information Technology Professionals
- Project Management Institute
- Rotary International
- Freemason
- Toastmasters
- International Council of Nurses
- Lions Club
- Institute of Electrical and Electronics Engineers
Software
Certification
Project Management Professional (PMP) – Project Management Institute.
Interests
Business
Timeline
Customer Service
ATG Company
02.2021 - Current
Project Management Professional (PMP) – Project Management Institute.
02-2018
Bright Future Sss
Form Four from Accountant
Bright Future
Certificate Of Technical Studies from Customer Service Consulor
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