Namutebi Jamila
Head Of On Demand Customer Service
Entebbe,Uganda
Summary
CAREER OBJECTIVE: To work with a reputable organization where one’s skills, intellect, and capabilities are put to full utilization, for the betterment of the organization and individual.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Head of On Demand Customer Service
Jumia Food
Kampala
01.2020 - 01.2022
- Establishing performance metrics for customer service representatives
- To establish Service levels and requirements for the department
- Drafts and implements department budget
- Develops and implements methods to record and analyze customer feedback
- Establishes service levels and requirements for the department
- Performs other related duties as assigned.
Customer Experience Senior Agent
Jumia Food
Kampala
01.2018 - 01.2020
- Responding to customers’ enquires via phone, email and chat
- Handling and solving customer’s problems and complaints
- Placing orders with different vendors
- Following up on customers’ orders for timely delivery
- Upselling products and advertising vendors
- Making cold calls to inactive customers.
Brand Ambassador
Jumia Food
Kampala
01.2017 - 01.2018
- 1.Interactions with customers and provide information about our products while handling sales
- 2.Participate in branch sales strategies to execute branch action plans for meeting targets
- 3.Understand the customer’s problems and also resolve complaints in a timely and confidential manner.
Ministry of, Mineral Development
06.2016 - 08.2016
- 1.I prepared research papers for the planning unit
- I also participated in writing minutes for the meetings
- I participated in creating matrices
- I reviewed documents like the budget speech and polices
- Achievements
- Employee of the month April 2018 Jumia Food
- Brand Ambassador Oct 2017 Jumia Food, ) 1.I prepared research papers for the planning unit
- I also participated in writing minutes for the meetings
- I participated in creating matrices
- I reviewed documents like the budget speech and polices
- Achievements
- Employee of the month April 2018 Jumia Food
- Brand Ambassador Oct 2017 Jumia Food ternship, ) 1.I prepared research papers for the planning unit
- I also participated in writing minutes for the meetings
- I participated in creating matrices
- I reviewed documents like the budget speech and polices
- Achievements
- Employee of the month April 2018 Jumia Food
- Brand Ambassador Oct 2017 Jumia Food
Education
Bachelor of Arts - Development Economics
Makerere University
Nabisunsa Girls' School
02.2012 - 01.2014
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Nabisunsa Girls School
Skills
Computer skills (Excel, PowerPoint, Microsoft word)
Customer service
Team Leadership
Innovative
Service-focused
Strong decision maker
Certification
Customer service (certificate): KFC sogood- 2018
Travel, Reading
I have done much of local travelling around my country, I love the experience of new places, food and exploring different cultures.
I love to read mystery and fiction books.
Timeline
Head of On Demand Customer Service
Jumia Food
01.2020 - 01.2022
Customer Experience Senior Agent
Jumia Food
01.2018 - 01.2020
Brand Ambassador
Jumia Food
01.2017 - 01.2018
Ministry of, Mineral Development
06.2016 - 08.2016
Nabisunsa Girls' School
02.2012 - 01.2014
Bachelor of Arts - Development Economics
Makerere University
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Nabisunsa Girls School