NAMUWAYA VENESSA WILLIAMS
Kampala,102
Summary
Results-driven Housekeeping and Custodial Supervisor with a strong background in leading teams within hospitality and military settings. Expertise in staff management, cleaning operations, quality control, and health and safety compliance. Ensures high cleanliness standards and efficient team performance aligned with company policies.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Custodial Lead
V2X
Erbil Air Base
01.2024 - Current
- Led custodial operations, supervising cleaning teams to ensure high standards of cleanliness.
- Conducted inspections to uphold quality standards and address issues promptly.
- Train staff on cleaning procedures and safe chemical handling.
- Ensure compliance with PPE, safety, and sanitation requirements.
- Prepared reports on safety, quality, and maintenance to track compliance and performance.
Customer Care Representative
ISON BPO
01.2022 - 01.2023
- Delivered professional customer service and complaint resolution.
- Ensured adherence to quality standards, enhancing overall customer satisfaction.
- Collaborated with team members to identify and implement process improvements.
Customer Sales Representative
NileCom Limited
01.2021 - 01.2022
- Managed customer registrations and facilitated product sales and service support to enhance customer satisfaction.
- Supported staff coaching and implemented customer care initiatives to improve service quality.
- Prepared daily sales and reconciliation reports to ensure accurate financial tracking.
Trade Development Representative
Black Knight Investment
01.2020 - 01.2021
- Conducted market surveys and gathered customer feedback to inform product development.
- Assisted in identifying new business opportunities through detailed market analysis and trend evaluation.
- Trained agents on product knowledge and fraud prevention strategies to enhance service quality.
Custodial Lead
SOSI International
Camp Taji
01.2016 - 01.2020
- Supervised custodial teams to maintain cleanliness and safety of facilities.
- Ensured compliance with health, safety, and environmental standards to promote safe environments.
- Managed equipment inspections and conducted housekeeping quality checks to uphold cleanliness standards.
Billetting Clerk
DynCorp
Kandahar Airfield (KAF)
03.2014 - 02.2016
- Maintained accurate billeting records and occupancy reports to ensure efficient housing management.
- Coordinated accommodation requests and resolved lodging issues to facilitate seamless lodging experiences.
- Managed room assignments, check-ins, and check-outs for personnel.
- Delivered customer service support to military and civilian personnel, enhancing overall satisfaction with housing services.
- Ensured compliance with company policies and base housing procedures.
- Prepared daily and monthly housing utilization reports.
Housekeeping Manager
Dposh Hotel Bar & Restaurant
01.2013 - 01.2014
- Supervised housekeeping staff to ensure efficient room operations and adherence to cleanliness standards.
- Trained new employees on cleaning protocols and quality standards to uphold hotel cleanliness.
- Conducted inspections and ensured guest satisfaction.
- Managed laundry processes, inventories, and cleaning supplies to maintain operational readiness.
Education
Bachelor's Degree - Business Administration
Makerere University
Kampala-uganda01-2019
Certificate - Hotel and Housekeeping Management
YMCA Comprehensive Institute
Kampala-uganda01-2015
Uganda Advanced Certificate of Education (UACE) -
Crested Secondary School
Kampala-UgandaUganda Certificate of Education (UCE) -
Crested Secondary School
Kampala-UgandaSkills
- Housekeeping management
- Quality inspections
- Safety compliance
- Cleaning Chemicals & SDS Compliance
- Team Leadership & Training
- Staff Management
- Workforce scheduling
- Supply management
- Customer Service
Certification
Certified Customer Service Worker – ISON BPO Call Centers
Timeline
Custodial Lead
V2X
01.2024 - Current
Customer Care Representative
ISON BPO
01.2022 - 01.2023
Customer Sales Representative
NileCom Limited
01.2021 - 01.2022
Trade Development Representative
Black Knight Investment
01.2020 - 01.2021
Custodial Lead
SOSI International
01.2016 - 01.2020
Billetting Clerk
DynCorp
03.2014 - 02.2016
Housekeeping Manager
Dposh Hotel Bar & Restaurant
01.2013 - 01.2014
Bachelor's Degree - Business Administration
Makerere University
Certificate - Hotel and Housekeeping Management
YMCA Comprehensive Institute
Uganda Advanced Certificate of Education (UACE) -
Crested Secondary School
Uganda Certificate of Education (UCE) -
Crested Secondary School