Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Hobbies and Interests
Timeline
Generic

NASREEN KHAN

Kampala

Summary

I am a quick learner and mullingual, fluent in the following languages: English, Kiswahili, Hindi and Luganda. Therefore I am capable of meaningful interacons with a wide array of people in life and businesses. I have good work experience in administration, sales and management. I am also well versed with running a company under minimum supervision. I am always keen to give maximum output to benefit the company through diligence, motivation and innovation. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

HBT Russell Hotel
Kampala
07.2023 - Current
  • Report to MD directly.
  • Managing all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Monitor financial performance and identify areas for improvement in cost savings and revenue generation.
  • Managed HR department to create a positive work environment through regular training and meetings, promoting teamwork and efficiency.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Conducted weekly meetings with HODs to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Handled the recruitment process by interviewing potential candidates for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Designed sales and service strategies to improve revenue and retention.
  • Supervised employees through planning, assignments, and direction.
  • Directed safety operations and maintained clean work environment to adhere to UNBS and KCCA requirements.

Sales Executive

East African Distributors Ltd
Kampala
04.2023 - 07.2023
  • Reported to the GM.
  • Demonstrate and present given products to clients.
  • Coordinating with GM on sales targets and stock arrivals.
  • Negotiate contracts with clients on behalf of the company.
  • Negotiated contracts with clients on behalf of the company.
  • Market survey regarding competition of similar products, but different brands and price difference.
  • Work on and attend bids, tenders for given products.
  • Meet with contractors, architects, and consultants to discuss technical details of designs.
  • Managing distribution for major brands such as Kohler, Omega Elevator.

Sales Executive

Reddot Distribution Uganda Ltd
Kampala
02.2020 - 03.2023
  • Reported directly to the Product Manager.
  • Stock management and planning.
  • Coordination with the head office team in Kenya on sales targets and stock arrivals.
  • Market survey regarding competition of similar products, but different brands and price difference.
  • Growing customer base for products I sell.
  • Follow up on payments for credit customers.
  • Managing distribution to resellers for major brands such as Logitech, Toshiba, Transcend, and Kingsons.

Manager

Coffee Connexion Bakery
Mbarara
01.2015 - 01.2017
  • Ensured compliance with regulatory requirements and industry standards.
  • Recruited and supervised staff members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Overseeing the sales and stock.
  • Quality control in production of confectionery products.
  • Managing the cash flow of the business.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Cashier

Coffee at Last Restaurant
Makindye
01.2012 - 01.2014
  • Balanced stock and daily sales numbers.
  • Provided quality control and assurance services to clients.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted and balanced cashier drawers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.

Front Desk Recruitment Agent

Univerv Uganda Limited
Kampala
01.2008 - 01.2010
  • Handled incoming calls and managed package deliveries
  • Organized and filed students' database effectively
  • Provided visa guidance to individuals seeking assistance.
  • Editing personal statements
  • Generated organizational visibility through stall setups, like at Makerere University.
  • Compiled quotations of advertisements from diverse media outlets.
  • Provided customer service to clients through phone and email communication.
  • Participated in ongoing training programs related to job duties or responsibilities.

Education

Bachelor of Arts in Mass Communicaon -

Makerere University
01.2011

Uganda Cerficate of Educaon (UCE - O-level) -

St. Lawrence Cizens High School- Horizon Campus
01.2005

Uganda Advanced Cerficate of Educaon (UACE - A-level) -

Vienna College, Namugongo

Skills

  • Public Relations
  • Administration
  • Complex problem solver
  • Sales and Marketing

Certification

  • New Horizons Computer Learning Center, 2008
  • Esta Beauty Salon, 2018

Personal Information

Date of Birth: 08/16/89

Languages

  • English
  • Swahili
  • Hindi
  • Luganda

References

  • Ruby Wallia, Country Manager, Uganda and Rwanda, Tech First Group (U) Limited, 0753 963 088
  • Ranny Ismail, Assistant Director, Media Relaons, Parliament of Uganda, 0772 925 664

Hobbies and Interests

  • Sales
  • Cooking
  • Reading
  • Traveling

Timeline

General Manager

HBT Russell Hotel
07.2023 - Current

Sales Executive

East African Distributors Ltd
04.2023 - 07.2023

Sales Executive

Reddot Distribution Uganda Ltd
02.2020 - 03.2023

Manager

Coffee Connexion Bakery
01.2015 - 01.2017

Cashier

Coffee at Last Restaurant
01.2012 - 01.2014

Front Desk Recruitment Agent

Univerv Uganda Limited
01.2008 - 01.2010

Bachelor of Arts in Mass Communicaon -

Makerere University

Uganda Cerficate of Educaon (UCE - O-level) -

St. Lawrence Cizens High School- Horizon Campus

Uganda Advanced Cerficate of Educaon (UACE - A-level) -

Vienna College, Namugongo

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