NASSIWA CAROLYN HARRIS
Mukono,mukono
Summary
Results-driven Manager with extensive experience in financial operations and team leadership. Achieved organisational goals through effective cash transaction management, timely reporting, and strategic marketing initiatives. Focused on driving compliance, enhancing client relationships, and fostering high-performing teams. Results-driven Manager with extensive experience in financial operations and team leadership. Achieved organizational goals through effective cash transaction management, timely reporting, and strategic marketing initiatives. Directed daily branch operations, leading high-performing teams to exceed targets and enhance market presence. Results-driven Manager with extensive experience in financial operations and team leadership. Achieved organisational goals through effective cash transaction management, timely reporting, and strategic marketing initiatives. Directed daily branch operations, leading high-performing teams to exceed targets and enhance market presence.
Overview
2024
2024
years of professional experience
Work History
Manager
Mukono Kisoboka SACCO Ltd
Mukono, Uganda
01.2017 - 01.2024
- Direct daily branch operations, managing staff performance standards.
- Lead high-performing teams to exceed goals and expand markets.
- Manage operations so workflows match targets and forecast outcomes.
- Implement budgetary controls for operations and capital project planning.
- Approve budget performance appraisals for SACCO operations and delivery.
- Direct preparation of required reports for timely departmental review.
- Prepare all financial and operating reports accurately and on schedule.
- Provide board and stakeholder reporting across finance and operations.
- Own branch sales and profitability strategies through structured implementation.
- Drive improvement by analysing branch financial performance trends.
- Establish strategies and policies that deliver organisational improvements.
- Maintain relationships with key clients to secure long-term business.
- Oversee management of loans, grants, and all lending borrowings.
- Manage SACCO asset utilisation to optimise efficiency and enforce safety standards.
- Allocate resources and control expenses to hit budget targets.
- Chair monthly performance reporting, interpreting drivers behind growth.
- Draft SACCO complaint letters and coordinate responses with responsible officers.
- Maintain service quality by driving prompt complaint resolution.
- Strengthen member confidence through sustained client and public relations.
- Led communication initiatives with colleagues and SACCO members to enhance collaboration.
- Direct supervision of daily reporting, including till sheet accuracy.
- Coordinate marketing campaigns and promotions to raise brand awareness.
- Directed marketing activities for SACCO to enhance brand visibility. to achieve strategic goals.
- Encouraged teamwork and collaboration among staff members. and employee satisfaction through workplace leadership.
- Supervised general administration tasks to ensure smooth operations. by supervising, directing, and appraising staff.
- Account for marketing expenditure monitoring against plan authorised levels.
- Ensure regulatory compliance to protect legal and ethical standing.
- Championed adherence to operating procedures and guidelines to ensure compliance.
- Sponsor branch reporting on trends and forecasts for senior leadership.
- Coordinate with senior management to align branch objectives.
- Set company objectives from previous performance and predicted forecasts.
- Approve reviews of recommendations and requests from subordinate leadership.
- Established performance expectations during regular staff meetings. through regular staff meetings on targets and updates.
- Reconcile daily transactions to the general ledger and complete summaries.
- Authorise cash transactions exceeding teller level within established limits.
- Ensure regulatory compliance to protect legal and ethical standing.
- Coordinate marketing campaigns and promotions to raise brand awareness.
Loans Officer
Mukono Kisoboka SACCO Ltd
01.2015 - 01.2017
- Strengthen lending decisions by preparing appraisals, reports, and loan committee submissions.
- Improve loan controls by documenting approvals, tracking disbursement, and updating repayment records.
- Reduce repayment issues by delivering pre-disbursement training on documentation and procedures.
- Increase collection performance by following up borrowers and enforcing full, timely repayments.
- Recover overdue balances by liaising with relevant authorities for prompt action.
- Grow the loan portfolio by mobilising potential sacco members, especially loan clients.
- Boost member uptake by marketing loan and credit services across the membership.
- Expand member base by supporting mobilisation activities for new community sign-ups.
- Hit department targets by working with loans officer on daily loan processes.
Accountant/ Secretary
Ssaza kyaggwe Education services
01.2014 - 01.2015
- Preparing monthly reports and Bank reconciliations.
- Reconciled allocated other income accounts to ensure all income was accurately received and recorded
- Checked invoices for accuracy to ensure correct billing and minimise discrepancies
- Managed petty cash by recording daily transactions to maintain accurate financial records
Accounts Assistant/ Customer care
East African School
01.2010 - 12.2013
- Accelerated approvals by verifying submitted invoices and presenting them to supervisors.
- Protected student billing integrity by invoicing accounts on time and correcting errors.
- Improved payment processing reliability by ensuring cashier vouchers were properly prepared.
- Reduced cash handling errors by processing daily cash receipts and cheques accurately.
- Improved payment records by preparing cash and cheque payment vouchers correctly.
- Improved parent service by resolving fee and charge enquiries at first line.
- Improved financial reporting accuracy by recording all monthly revenue and expenditure transactions.
- Enhanced monthly bank account accuracy by reconciling all three accounts by month end.
- Strengthened payroll reliability by coordinating monthly payroll processing with school administration.
- Minimised revenue loss by identifying leakage opportunities and implementing corrective actions.
- Supported audit outcomes by assisting external auditors with timely information access.
- Strengthened income assurance by reconciling allocated income accounts and confirming timely receipt.
- Strengthened document control by filing revenue-related documents in a timely manner.
- Improved loan processing compliance by preparing members' loan applications per SACCO regulations.
- Improved member data integrity by maintaining and updating SACCO members' database.
- Improved departmental coverage by teaching QuickBooks to finance team members for capacity building.
- Enhanced reporting quality by preparing final accounts alongside head of finance.
- Raised student readiness by teaching computer skills and basic Microsoft requirements.
- Reduced downtime risk by assembling computers with careful checks and correct connections.
- Improved stock accuracy by participating in stock takes and supporting record checks.
Receptionist/Customer Care
Property profiles
11.2008 - 10.2010
- Managed incoming and outgoing calls, ensuring client inquiries were addressed promptly
- Guided clients to designated locations, enhancing their overall experience
- Performed regular visits to field locations, maintaining strong relationships with clients
Accounts Assistant
One for Ten Limited
09.2007 - 11.2008
- Reconciling cash in hand and bank balance authentication.
- Balancing cash in hand with the recorded amount in the books of accounts.
- Assisted in compiling monthly performance and financial donor reports for timely submission to the team.
- Ensured efficient monitoring and evaluation of all project activities to meet organisational standards.
- Meeting warehouse financial standards by providing annual budget information.
- Provided feedback to monitoring colleagues to enhance programme implementation and address identified challenges.
- To coordinate quarterly data collection and analysis of the abortion related services and submit quarterly services statistics and progress report to the monitoring and evaluation officers.
- Conducted regular field visits to assess project implementation
Intern
PRIVATE SECTOR FOUNDATION UGANDA
- Assist in the implementation of the media plan for the trade expo.
- Mobilised participants for the expo by coordinating communication and logistics.
- Assisted with venue setup for the event by arranging seating and equipment.
- Assist in writing the final report and evaluation.
- Draft letters and coordinate their timely delivery to recipients.
Volunteer/ Class Representative
RED CROSS LINK
- Promoted event details through various communication channels to enhance student participation in meetings.
- Informed students and committee members of meeting dates and agenda to ensure attendance and engagement.
- Trained new representatives, sharing knowledge and best practices for better team performance.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Managed customer enquiries and provided detailed information on services to enhance satisfaction.
Education
Bachelor of Business Computing -
Makerere University
01-2009
Uganda Advanced certificate of Education (UACE) -
Bweyogerere Sec. Sch
01-2005
Uganda certificate of Education (UCE) -
Bishop Sisto Mazzold
01-2003
Skills
- Communication skills
- Interpersonal skills
- Customer care
- Leadership abilities
- Organizational skills
- Deadline management
- Pressure resilience
- Accuracy and attention to detail
- Flexibility and adaptability
- Fast-paced environment adaptability
- Coordination skills
- Time management strategies
- Target orientation
- Self-motivation
Accomplishments
- Loan portfolio growth by 150%
- SACCO growth to high Heights to at least 80%
- Excellent team
- Managed cash with a high sense of honesty and accountability which led to a high degree of dependency.
- Kept up update information and communication to the Red Cross members which maintained a great turn up for the meeting.
- The company market share increased by 20% due to the recommendations I gave to our customers while with one for ten.
Custom
- Mrs. Othieno K Florence, Chairperson Mukono Kisoboka SACCO Ltd, 0772373009/0701373007
- Miss Gladys Mirembe, Treasurer Mukono Kisoboka SACCO Ltd, +256703544698
- M/s Nabakka Lovie, Principal East African School, +256-772-523318
- Mrs. Olive Kigongo, Managing Director East African School, +256-776-354-354
- M/s. Nalumu Sadra, Manager One for Ten Limited, +256-772-354-440
Timeline
Manager
Mukono Kisoboka SACCO Ltd
01.2017 - 01.2024
Loans Officer
Mukono Kisoboka SACCO Ltd
01.2015 - 01.2017
Accountant/ Secretary
Ssaza kyaggwe Education services
01.2014 - 01.2015
Accounts Assistant/ Customer care
East African School
01.2010 - 12.2013
Receptionist/Customer Care
Property profiles
11.2008 - 10.2010
Accounts Assistant
One for Ten Limited
09.2007 - 11.2008
Intern
PRIVATE SECTOR FOUNDATION UGANDA
Volunteer/ Class Representative
RED CROSS LINK
Bachelor of Business Computing -
Makerere University
Uganda Advanced certificate of Education (UACE) -
Bweyogerere Sec. Sch
Uganda certificate of Education (UCE) -
Bishop Sisto Mazzold