NATALIE DOROTHY LWANGA
KAMPALA,KAMPALA
Summary
I am a diligent and self driven person who has achieved success in a variety of roles with increasing levels of responsibility.
Overview
18
18
years of professional experience
Work History
Games Concept developer
CREATIVE HUB
Kampala, Uganda
03.2020 - Current
- Created innovative concepts for client projects, enhancing agency's creative portfolio.
- Developed concepts for new products based on customer feedback and market research.
- Conducted market research to identify trends, guiding strategic creative direction.
- Collaborated with cross-functional teams to refine project ideas and strategies.
- Facilitated brainstorming sessions, fostering diverse creative solutions among team members.
- Presented concepts to clients, ensuring alignment with their vision and goals.
VOLUNTEERING
WATOTO CHURCH'S CHURCH
01.2010 - Current
- Coordinated communication between teams to enhance collaboration and information sharing.
RESEARCH ASSISTANT
MILDMAY HOSPITAL UGANDA
Kampala, Uganda
01.2016 - 11.2018
- HIV/AIDS LOCUS CONTROL PROJECT
- Aided data collection and analysis for clinical trials, contributing to informed research outcomes.
- Performed literature reviews to enhance understanding and support for ongoing research projects at the hospital.
- Maintained accurate records of research findings and participant information.
- Compiled reports summarizing research activities and outcomes for review meetings, facilitating informed discussions.
DATA CLERK
MULAGO HOSPITAL
01.2017 - 01.2018
- MWANAMUGIMUNUTRITIONALUNIT
- Maintained accurate patient records and documentation for healthcare providers.
- Processed patient information and data entry using hospital management systems.
- Assisted in coordinating medical reports and correspondence for staff.
- Managed filing systems to ensure quick retrieval of patient information.
- Supported administrative tasks to enhance departmental efficiency and workflow.
- Organized hard copy files into digital databases for easy access and retrieval.
- Assisted with the development of reports, charts, and graphs to present data in an organized manner.
CUSTOMER CARE EXECUTIVE
HMH-RAINBOW INTERNATIONAL
01.2015 - 11.2016
- Resolved customer complaints through effective communication and problem-solving, improving customer satisfaction and retention.
- Assisted customers with inquiries and product selections, enhancing their overall shopping experience.
- Maintained accurate records of customer interactions and transactions.
- Utilized company software to track orders and manage customer accounts.
- Educated customers on product features and benefits, ensuring informed decisions.
- Monitored inventory levels to ensure product availability for customers.
- Provided training and guidance to new staff on customer service protocols.
- Provided training and guidance to new staff on customer service protocols.
COURT REPORTER / INVESTIGATIVE JOURNALIST
NAMIREMBE FM (93.9)
01.2011 - 01.2013
- Transcribed court proceedings with precision and timeliness to support legal documentation.
- Collaborated with legal professionals to ensure accurate reporting of testimonies, enhancing court record integrity.
- Maintained confidentiality and integrity of sensitive court information.
- Trained new reporters on transcription techniques and courtroom protocols to uphold quality standards.
SCORING OFFICER
UGANDA NATIONAL EXAMINATIONS BOARD
01.2008 - 01.2010
- Managed data entry and record-keeping for student registration and results processing.
- Reviewed examination materials for accuracy and alignment with curriculum guidelines.
Education
DIPLOMA - LEGAL STUDIES
ALISON ONLINE LEARNING
GALWAY, IRELAND06-2018
Bachelor of Mass Communication -
St. Lawrence University
Rubaga11-2014
Uganda Advanced Certificate of Education (U.A.C.E) - U. A. C. E
Hana International School
Nsangi01-2008
Uganda Certificate of Education (U.C.E) -
Nalinya Lwantale Girls School
Ndejje, Luweero01-2006
DIPLOMA - CHILD PROTECTION LAW
HAVARD EDX
MASSACHUSETTS03-2026
Skills
- User experience design
- Project management
- Data analysis
- Analytical
- Goal Oriented
- Reliable
- Self motivation
- Communication skills
- People Oriented
Awards
Award: Bachelor of Mass Communication, Date of Completion: 15-08-2014, Graduation Date: 07-11-2014
Award: Diploma in Legal Studies, Date of completion: May 2018
References
- Nalule Sarah Walakira ACIM-Lythe Associates, +256773084348
- Remmy muwonge, District pastor Watoto church Ntinda,+256776260016
- Carol Kusasira Isabel, Operations Manager, Airtel Uganda, +256752600176
Personal Information
- Date of Birth: 2nd June 1989
- Gender: Female
- Nationality: Ugandan
- ID Type: NIN: CF890321054PLL
- ID Number: BAMA/11/DU/A1426
RESPONSIBILITIES
- Committee Member
Human Rights Initiative Club St. Lawrence University, (2013-2014)
- Debating Club
(2012-2013)
- President Writer’s Club (2007-2008)
- Disiplinary Prefect
Hana International School
Head of Choir, Scripture Union, (2004-2005)
- Information Prefect
Nalinya Lwantale Girl’s School, (2005-2006)
- Dormitory Prefect
Timeline
Games Concept developer
CREATIVE HUB
03.2020 - Current
DATA CLERK
MULAGO HOSPITAL
01.2017 - 01.2018
RESEARCH ASSISTANT
MILDMAY HOSPITAL UGANDA
01.2016 - 11.2018
CUSTOMER CARE EXECUTIVE
HMH-RAINBOW INTERNATIONAL
01.2015 - 11.2016
COURT REPORTER / INVESTIGATIVE JOURNALIST
NAMIREMBE FM (93.9)
01.2011 - 01.2013
VOLUNTEERING
WATOTO CHURCH'S CHURCH
01.2010 - Current
SCORING OFFICER
UGANDA NATIONAL EXAMINATIONS BOARD
01.2008 - 01.2010
DIPLOMA - LEGAL STUDIES
ALISON ONLINE LEARNING
Bachelor of Mass Communication -
St. Lawrence University
Uganda Advanced Certificate of Education (U.A.C.E) - U. A. C. E
Hana International School
Uganda Certificate of Education (U.C.E) -
Nalinya Lwantale Girls School
DIPLOMA - CHILD PROTECTION LAW
HAVARD EDX