Music and dance
Natasha Asiimwe
IT Technical Support
Kampala
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Technical Support Staff
ELAAB Limited
09.2022 - Current
- Provide IT technical support both in-house and with clients
- Involved in the preparation and conducting of in-house IT projects
- IT maintenance and repair, Troubleshooting
- Preparation of pre-qualification documents
- Attain necessary certification with company partners
- Log and complete reports on technical details to the management
- Configure hardware, devices, and software to set up work stations for employees.
- Research and identify solutions to technical problems.
IT Intern
ELAAB Limited
01.2020 - 03.2020
- Set up workstations
- Delivered assistance and support for team-based IT projects.
- Administrative duties through occasional service at the front desk
- Supported IT department in handling technology rollout and maintenance.
- Installed application software and upgrades, virus protection, and drivers.
Education
Bachelor of Science - Information Systems
Kyambogo University
Kampala 04.2018 - 04.2021
UACE Certificate -
Mt. St. Mary’s College Namagunga
01.2016 - 04.2017
UCE Certificate -
Mt. St. Mary’s College Namagunga
01.2012 - 04.2015
Skills
Experienced in MS Office Suiteundefined
Certification
CISCO, Introduction to Cybersecurity
Certifications In Progress
CEH (Certified Ethical Hacking V12)
CCSA (Certified Checkpoint Security Administrator)
Interests
Cooking
Taking nature walks
Timeline
Fortinet Certified Associate in Cybersecurity(FCA)
01-2024
Fortinet Certification, network security associate (NSE 1, NSE 2)
06-2023
CISCO, Introduction to Cybersecurity
11-2022
Technical Support Staff
ELAAB Limited
09.2022 - Current
IT Intern
ELAAB Limited
01.2020 - 03.2020
Bachelor of Science - Information Systems
Kyambogo University
04.2018 - 04.2021
UACE Certificate -
Mt. St. Mary’s College Namagunga
01.2016 - 04.2017
UCE Certificate -
Mt. St. Mary’s College Namagunga
01.2012 - 04.2015
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