Nathalie Johnston

Co-founded a successful intimate bar and restaurant, focusing on providing a cozy and welcoming atmosphere for an artistic and creative clientele.

• Oversee daily operations, including staff management, inventory, budgeting, and customer service to ensure a high-quality experience for guests.
• Develop and execute marketing strategies to attract and maintain a loyal customer base within the local artistic community.
• Curate the venue’s unique ambiance and artistic events, fostering a space that encourages creativity and connection.
• Collaborate with my husband in business strategy and overall brand vision.

An online language learning platform that connects students with tutors for one-on-one lessons.

• Deliver personalized, high-quality German language lessons to professionals across various industries, specializing in helping clients who have relocated to Germany, Switzerland, and Austria.
• Develop tailored curricula and teaching materials to address the specific linguistic and cultural needs of each client, ensuring effective communication in business and social settings.
• Utilize the Preply platform to engage with students, manage lesson schedules, and track progress, contributing to a high student satisfaction rate and repeat bookings.
• Achieved recognition as one of the top tutors on Preply, demonstrating expertise in language instruction and a strong client base.

A fast-growing start-up based in Bogotá, Colombia, founded in 2017 by my brother. The company has since expanded to over 100 employees across four cities, providing personalized language classes to both corporate clients and high-profile individuals.

• Led sales and customer acquisition efforts in both English and Spanish, focusing on expanding the company's client base.
• Managed customer relations to ensure high levels of retention and satisfaction, implementing tailored solutions to meet client needs.
• Supported the company's regional growth by building a new customer base in Cali and Medellín, helping to establish a strong presence in these cities.

A family-run Pension located in a popular tourism region in Austria. Following the tragic passing of my father, I took over the management and operations of the business, ensuring its continued success and reputation in the region.

• Led personnel recruitment, selection, and training, ensuring a high standard of service and operational efficiency.
• Managed reservation systems and optimized booking processes to maximize occupancy and revenue.
• Oversaw accounting operations, including invoicing, budgeting, and financial reporting.
• Coordinated maintenance work to ensure the property remained in top condition for guests.
• Directed online marketing campaigns and managed the social media presence, increasing brand visibility and customer engagement.
• Delivered exceptional customer care, including handling complaints, ensuring positive guest experiences, and maintaining high satisfaction levels.

An international marketing and communications agency specializing in creating impactful brand experiences. The agency focuses on developing innovative strategies that engage audiences and elevate brand visibility across global markets.

• Supported the execution of marketing campaigns, ensuring seamless implementation and alignment with brand objectives.
• Coordinated the activities of promoters, ensuring effective deployment and optimal brand representation.
• Conducted performance evaluations to assess the success of marketing initiatives, identifying key insights for continuous improvement.

Colombia's largest bank, a leading financial institution providing a wide range of banking services and solutions across the country

• Assisted the marketing team in the planning and execution of targeted marketing strategies for the state of Antioquía.
• Organized and managed events to promote the bank's services and enhance brand visibility within the region.
• Conducted performance evaluations of the bank's branches across Antioquía, providing actionable insights to optimize operations and improve service delivery.

• Provide assistance with daily living activities, including personal care, meal preparation, and household tasks, to ensure a comfortable and independent lifestyle.
• Support clients during appointments, social activities, and community engagement to promote inclusion and well-being.
• Assist with workplace or educational tasks, offering guidance and tailored support to help clients achieve their professional or academic goals.