Allen Natukunda
Kampala
Summary
Hardworking employee enthusiastic about learning both inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Highly experienced Salesperson known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Salesperson
Majid Al Futtaim Retail
07.2021 - 01.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Worked with loss prevention in monitoring shopper behavior.
- Developed and grew leads through repeat business and customer referrals.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Improved customer service and telecommunication skills to build lasting relationships.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Informed customers of current store promotions to encourage additional sales purchases.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
Digital Marketing Intern
Boqwana Media Limited
08.2019 - 12.2020
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Created engaging content for Pinterest, Facebook and Instagram.
- Designed and presented social media campaign ideas.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Maintained editorial calendar to keep content timely, relevant and engaging.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
- Wrote interesting copy with eye for current trends and viral potential.
- Used Adobe Creative Suite to design initial campaign concepts.
- Identified thought leaders and influencers to promote and engage in brand activities.
- Responded to email and social media messages according to prescribed policies.
- Contributed to mock-ups, email campaigns and social media content.
- Assisted in managing corporate social media channels.
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Monitored web traffic to analyze website performance.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Performed office administrative duties to enhance team cohesiveness.
- Scheduled social media postings to advertise products and generate site traffic.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Tracked social media trends and adapted to attract target follower demographic.
- Maintained content calendar to prioritize relevant, engaging material output.
Education
Bachelor's Degree - Mass Communications
Muteesa 1 Royal University
12.2019
Certificate - Customer Experience
Majid Al-Futtaim
Skills
- Prospecting
- Cross-selling products and services
- Negotiation
- Relationship building
- Customer care
- Sales management
- Customer Relations
- Client Service
- Problem solving strength
- Staff Training
- Records management
- Interpersonal communication skills
Accomplishments
- Excellent award (Spark of the month)
Languages
English
Personal Information
- Gender: Female
- Nationality: Ugandan
Awards
Best Employee of the Month, 10/01/22
Timeline
Salesperson
Majid Al Futtaim Retail
07.2021 - 01.2023
Digital Marketing Intern
Boqwana Media Limited
08.2019 - 12.2020
Certificate - Customer Experience
Majid Al-Futtaim
Bachelor's Degree - Mass Communications
Muteesa 1 Royal University
Similar Profiles
Remasan T. PurayilRemasan T. Purayil
Assistant Human Capital Manager at Majid Al Futtaim Retail - CarrefourAssistant Human Capital Manager at Majid Al Futtaim Retail - Carrefour
Annie Flor MacaleAnnie Flor Macale
Customer Relation Officer at Majid Al Futtaim RetailCustomer Relation Officer at Majid Al Futtaim Retail
Dana Saleh AlMullaDana Saleh AlMulla
Country Human Capital Manager at Majid Al Futtaim Retail - Carrefour Bahrain | Human Capital DepartmentCountry Human Capital Manager at Majid Al Futtaim Retail - Carrefour Bahrain | Human Capital Department
Paul Oken OkiriaPaul Oken Okiria
Managing Director at Othware UgandaManaging Director at Othware Uganda
Maria RubaihayoMaria Rubaihayo
Construction Manager and Product Designer at Robert Odok-Odule & Angella KaramagiConstruction Manager and Product Designer at Robert Odok-Odule & Angella Karamagi