Order Accuracy
Guest Relations Management
Order Management
Dining area maintenance
Safe Food Handling
Strong multitasking
High-volume dining
NDIKABONA SHARIF
WAITER
KAMPALA
Summary
Adept at managing high-volume dining at Al Fidaush Restaurant, I enhanced guest relations and ensured order accuracy through effective multitasking and strong communication with kitchen staff. Demonstrated proficiency in safe food handling and guest relations management, significantly contributing to the establishment's positive reputation and customer satisfaction.
Overview
3
3
years of professional experience
Work History
WAITER
AL FIDAUSH RESTAURANT
01.2022 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Arts - Human Resources Management
MUTEESA 1 ROYAL UNIVERSITY
MASAKA 04.2001 -
High School Diploma -
BUDINI SECONDARY SCHOOL
KALIRO 04.2001 -
High School Diploma -
BUDIOPE SEC SCHOOL
BUYENDE 04.2001 -
Skills
Timeline
WAITER
AL FIDAUSH RESTAURANT
01.2022 - 09.2024
Bachelor of Arts - Human Resources Management
MUTEESA 1 ROYAL UNIVERSITY
04.2001 -
High School Diploma -
BUDINI SECONDARY SCHOOL
04.2001 -
High School Diploma -
BUDIOPE SEC SCHOOL
04.2001 -
Similar Profiles
MOHAMAD HAMOUD ALHAMWIMOHAMAD HAMOUD ALHAMWI
Hospitality Worker at Al Bayt al Halabi RestaurantHospitality Worker at Al Bayt al Halabi Restaurant
ISHAN CHATHUMAL RATHNASINGHEISHAN CHATHUMAL RATHNASINGHE
Waiter and Barista at AL Bait AL Shami Restaurant & CaféWaiter and Barista at AL Bait AL Shami Restaurant & Café
Ryan Christian ConsingRyan Christian Consing
FOOD COUNTER ATTENDANT at Al Halba Restaurant LLC (Chicking, MOE)FOOD COUNTER ATTENDANT at Al Halba Restaurant LLC (Chicking, MOE)