Summary
Overview
Work History
Education
Skills
Timeline
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NDIKABONA SHARIF

WAITER
KAMPALA

Summary

Adept at managing high-volume dining at Al Fidaush Restaurant, I enhanced guest relations and ensured order accuracy through effective multitasking and strong communication with kitchen staff. Demonstrated proficiency in safe food handling and guest relations management, significantly contributing to the establishment's positive reputation and customer satisfaction.

Overview

3
3
years of professional experience

Work History

WAITER

AL FIDAUSH RESTAURANT
01.2022 - 09.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items to increase average check amount.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Bachelor of Arts - Human Resources Management

MUTEESA 1 ROYAL UNIVERSITY
MASAKA
04.2001 -

High School Diploma -

BUDINI SECONDARY SCHOOL
KALIRO
04.2001 -

High School Diploma -

BUDIOPE SEC SCHOOL
BUYENDE
04.2001 -

Skills

Order Accuracy

Guest Relations Management

Order Management

Dining area maintenance

Safe Food Handling

Strong multitasking

High-volume dining

Cleanliness

Order Taking

Professional Appearance

Menu presentation

Cash Handling

Table Setting

Food and beverage pairings

Timeline

WAITER

AL FIDAUSH RESTAURANT
01.2022 - 09.2024

Bachelor of Arts - Human Resources Management

MUTEESA 1 ROYAL UNIVERSITY
04.2001 -

High School Diploma -

BUDINI SECONDARY SCHOOL
04.2001 -

High School Diploma -

BUDIOPE SEC SCHOOL
04.2001 -

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NDIKABONA SHARIFWAITER