NICHOLAS MPANGA

Work History

Business Development Consultant

Vantage Business, SprintUG, Evokehue Communication

09.2020 - Current

Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
Reviewed client concerns and recommended appropriate changes to supervisors.
Increased client base by identifying new business opportunities and developing strategic partnerships.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Cultivated a performance-driven culture through consistent coaching, feedback, and recognition of employees'' contributions to organizational success.
Streamlined internal processes to improve efficiency, enabling the team to focus on revenue-generating tasks.
Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.

HEAD OF NEW BUSINESS

DLIGHT DESIGN UGANDA LIMITED

5 2019 - 9 2020

Implement the overall New Business Structure, strategy and system for Uganda
Grow new business revenue contribution to 12% of the total OPCO revenue as cash
Manage, coach and supervise a team of Business Supervisors and Regional Group Supervisors
Meet daily, weekly, monthly and quarterly sales targets for Modern Trade, Alternative channels+ MIFIs and Group sales
Drive sales excellence from all channels on a daily, weekly, monthly and quarterly
Manage credit for all existing customers within the 30 days as the mandatory period
Track staff daily performance, identify improvement areas and manage the cross-functional implementation to improve overall performance
Develop weekly/monthly/annual and seasonal sales targets for the department, examining growth opportunities, enabling sales improvements, product mix development, and taking responsibility for the department's performance against targets
Deliver an optimized market/product mix relative to the core target consumers and identify the roadmap that will lead to the achievement of the department's goals as well as the overall goals of the business
Utilize analytical tools and work with the sales analyst to undertake detailed sales performance to report sales strategy successes, weaknesses, and opportunities to senior sales management
Highly collaborative and, as such, teams up with the product development departments in creating product intelligence, for example, product/brand adjacencies, affinities, display rules, conducting trend analysis, and ensuring that these are aligned to support and drive sales and conversion
Manage key relationships on behalf of the business and build strong relationships with external partners and consumers through regular interaction.

HEAD OF SALES

DLIGHT DESIGN UGANDA LIMITED

07.2018 - 05.2019

Develop weekly/monthly/annual and seasonal sales targets for the department, examining growth opportunities, enabling sales improvements, product mix development, and taking responsibility for the department's performance against targets
Implement sales strategies that further the department's agenda and drive enhanced revenue generation for the business
Deliver an optimized market mix relative to the core target consumers and identifies the roadmap that will lead to the achievement of the department's goals as well as the overall goals of the business
Utilize analytical tools and work with the sales analyst to undertake detailed sales performance to report sales strategy successes, weaknesses, and opportunities to senior sales management
Identify areas of improvement in sales strategies to establish actionable insights for the improvement of sales and business profits
Highly collaborative and, as such, teams up with the product development departments in creating product intelligence, for example, product/brand adjacencies, affinities, display rules, conducting trend analysis, and ensuring that these are aligned to support and drive sales and conversion
Manage key relationships on behalf of the business and build strong relationships with external partners and consumers through regular interaction.

DIRECT SALES CHANNEL MANAGER

SMILE COMMUNICATIONS UGANDA LIMITED

10.2016 - 06.2018

Implement the Group sales and distribution framework, strategy, processes, policies and standards in the OPCO, adapting them to local priorities and circumstances for the Smile retail Channel
Developing and implementing the local Smile Retail plans which are embedded in OPCO's distribution and sales roadmap
Deliver targets set for the Smile Retail channel (new customer acquisitions, revenues, customer satisfaction, cost of sales)
Optimizing the existing markets through effective Smile Retail channel rollout, management, merchandising and distribution
Developing and managing the Smile Retail organization in the OPCO
Proposing and agreeing with the OPCO Head of Sales & Marketing and Group Chief Commercial Officer (CCO) objectives for the OPCO Retail organization, forecasting and monitoring results
Managing the retail teams and conducting regular continuous improvement reviews
Managing the applicable governance and approval processes relevant to the Smile Retail channel
Establishing and monitoring service levels to ensure that OPCO operational KPIs meet expected Group standards
Ensuring superior customer service in line with Smile's brand promise in all Smile Retail POS
Managing supplier relationships within the channel
Delivering sales revenues as per the approved OPCO budget, for the Smile Retail channel.

DIRECT SALES MANAGER

SMILE COMMUNICATIONS UGANDA LIMITED

05.2015 - 10.2016

In pursuit of the Smile Group's vision to deliver affordable, high-quality and easy-to-use broadband internet access to its customers across Africa, I led a vibrant team of 5 Direct Sales Team Leaders and over 40 Account managers, to grow the active subscriber base to 5% of the current internet addressable market in Uganda at the time
Provide direction and development to all aspects of the Smile direct sales Force
Participate in the development of sales processes, monitor adherence to sales processes and recommend changes to any inconsistencies that may hinder sales within the direct sales channel
Execution of direct sales strategies/plans
Coordinate sales forecasting, planning and budgeting processes for all direct sales Account Managers under supervision
Keep management up to date with market trends and competitor activity and pricing strategies
Ensure timely execution of sales campaigns and collateral material
Ensure communication with Team Leaders and Account Managers regarding product information, pricing and technical support
Ensure superior customer service in line with Smile's brand promise throughout Smile's direct sales channel
Ensure goals and plans are effectively communicated, understood and applied
Ensure Team Leaders manage daily routines, most importantly updating client information into JIRA.

TEAM LEADER –DIRECT SALES

SMILE COMMUNICATIONS UGANDA LIMITED

04.2013 - 04.2015

In pursuit of the Smile Group's vision to deliver affordable, high-quality and easy-to-use broadband internet access to its customers across Africa, I led a vibrant team of 5 Direct Sales Team Leaders and over 40 Account managers, to grow the active subscriber base to 5% of the current internet addressable market in Uganda at the time
Provide direction and development to all aspects of the Smile direct sales Account Managers
Participate in the development of sales processes, monitor adherence to sales processes and recommend changes to any inconsistencies that may hinder sales within the direct sales channel
Execution of direct sales strategies/plans
Coordinate sales forecasting, planning and budgeting processes for all direct sales Account Managers under supervision
Keep management up to date with market trends and competitor activity and pricing strategies
Ensure timely execution of sales campaigns and collateral material
Ensure communication with Account Managers regarding product information, pricing and technical support
Ensure superior customer service in line with Smile's brand promise throughout Smile's direct sales channel
Ensure goals and plans are effectively communicated, understood and applied
Ensure Account Managers' daily routines are measured and managed, most importantly updating client information into JIRA.

CORPORATE ACCOUNT MANAGER

AIRTEL UGANDA

04.2008 - 04.2013

Target, manage, grow and retain strategic accounts
Consistently meet and exceed target quota
Maintain a high level of client contacts at multiple levels within my company
Drive sales processes to closure
Create and maintain strategic sales plans and profiles for top accounts
Manage relationships at a high level and prospects within my segment
Work with strategic partners to a better position with clients and prospects.

ACCOUNT EXECUTIVE

CAPITAL RADIO LIMITED

07.2004 - 01.2007

Manage executive sales accounts.

Summary

Overview

Work History

Business Development Consultant

HEAD OF NEW BUSINESS

HEAD OF SALES

DIRECT SALES CHANNEL MANAGER

DIRECT SALES MANAGER

TEAM LEADER –DIRECT SALES

CORPORATE ACCOUNT MANAGER

ACCOUNT EXECUTIVE

Education

LLB (On going) -

Post Graduate Diploma in Marketing Management (PGDMM) - undefined

Bachelor of Arts (Hons) - undefined

Skills

Websites

Additionalprotrainingcourses

References

Accomplishments

Additional Information

Timeline

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