Microsoft Office Suite
Ninsiima Doreen
IT Specialist
Kampala,Central Uganda
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
5
5
Languages
Work History
IT Technician
Canvas Prints Ltd
Kampala, Central Uganda
07.2021 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Internship Student
DENANA
Mbarara, Western Uganda
02.2021 - 03.2021
- Working on Hardware/Software and Computer maintenance.
- Installing the operating systems, dual booting, graphics designing; for internal and customer facing needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Applied extensive experience using Adobe Creative Suite to develop multimedia presentations.
- Contributed to content creation for company website.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Front Desk Receptionist
Mega Standard Supermarket
Kampala, Central Uganda
12.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared weekly employee work schedules for team members.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
St' Agnes Girls School Bushenyi
Bushenyi 02.2011 - 11.2017
Associate of Science - Bachelor of IT
Mbarara University of Science And Techinology
Mbarara City 08.2018 - 05.2021
Skills
Application installations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I am progressive-minded and in tune with ability to work independently as well as in a team,
Customer care services, multitasking, time management and an active listener.
Software
Adobe Suite
The System Software
The Application Software
Interests
Child Care
Community Work
Volunteering
Traveling
Teaching
Seeking for the new, and experiencing new ideas which gives you the opportunity and privilege of making an impact on society by shaping the next generation through providing them the tools and knowledge to form their own opinions, especially meeting students with varying characters, experiences, and ideas, make a contribution, and influence them in the future, than simply teach subject material.
Timeline
IT Technician
Canvas Prints Ltd
07.2021 - Current
Internship Student
DENANA
02.2021 - 03.2021
Front Desk Receptionist
Mega Standard Supermarket
12.2018 - 08.2019
Associate of Science - Bachelor of IT
Mbarara University of Science And Techinology
08.2018 - 05.2021
High School Diploma -
St' Agnes Girls School Bushenyi
02.2011 - 11.2017
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