Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nmaugerwa Lydia

Nmaugerwa Lydia

Customer Service Attendant
Kampala,Uganda

Summary

Driven professional with a proven track record in enhancing customer satisfaction and expanding client bases, notably at Emrill LLC. Skilled in marketing and accommodations, with a knack for efficient conference and meeting planning. Excelled in building relationships and identifying key accounts, significantly contributing to brand success through strategic networking and exceptional service.

Overview

10
10
years of professional experience

Work History

Concierge

Emrill Llc
Dubai.U.A.E
06.2021 - 05.2024
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Sales Representative

Silver Advancement
Oman Muscat
06.2014 - 01.2019
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

High School - Hospitality

St Lucia Hill School
Uganda
11.2010

Skills

Brand success

Languages

English
Upper intermediate (B2)

Timeline

Concierge

Emrill Llc
06.2021 - 05.2024

Sales Representative

Silver Advancement
06.2014 - 01.2019

High School - Hospitality

St Lucia Hill School

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Nmaugerwa LydiaCustomer Service Attendant