Nmaugerwa Lydia
Customer Service Attendant
Kampala,Uganda
Summary
Driven professional with a proven track record in enhancing customer satisfaction and expanding client bases, notably at Emrill LLC. Skilled in marketing and accommodations, with a knack for efficient conference and meeting planning. Excelled in building relationships and identifying key accounts, significantly contributing to brand success through strategic networking and exceptional service.
Overview
10
10
years of professional experience
Work History
Concierge
Emrill Llc
Dubai.U.A.E
06.2021 - 05.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Sales Representative
Silver Advancement
Oman Muscat
06.2014 - 01.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School - Hospitality
St Lucia Hill School
Uganda 11.2010
Skills
Brand success
Marketing
Accommodations
Conference and meeting planning
Languages
English
Upper intermediate (B2)
Timeline
Concierge
Emrill Llc
06.2021 - 05.2024
Sales Representative
Silver Advancement
06.2014 - 01.2019
High School - Hospitality
St Lucia Hill School