Noel Ntambi
Kampala
Summary
Dynamic professional with extensive experience in value-oriented activities, promotions, stakeholder relationship management, sales and marketing, and distribution systems. Currently serving as General Manager of Business Development for a wooden utility pole factory, demonstrating a strong ability to drive growth and enhance operational efficiency. Proven track record in training and capacity building, fostering team development to achieve organizational goals. Committed to leveraging expertise to create impactful strategies that elevate business performance and stakeholder engagement.
Overview
25
25
years of professional experience
Work History
General Manager Business Development
ROKEWOOD LIMITED
Kampala, Uganda
02.2015 - Current
- He has experience in stakeholder relationship management, sales and marketing, distribution as well as training and capacity building.
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- IRegularly exceeded monthly targets for both individual and team-wide performance benchmarksi.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Expanded market share with targeted sales initiatives and strategic partnerships.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
General Manager, Zambia
Kentico Telecom Limited
Lusaka
06.2009 - 07.2013
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
- Established performance metrics to evaluate team efficiency and effectiveness in operations.
- Collaborated with stakeholders to align company goals with market demands and opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Channels & Distribution Manager
Kenkom Limited
Kampala, Uganda
06.2001 - 02.2009
- Streamlined distribution processes to enhance efficiency and reduce delays.
- Identified locations and opened sales outlets.
- Built and maintained retail universe across the market.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led cross-functional teams to improve supply chain performance and customer satisfaction.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Increased client retention by providing superior customer service.
- Improved delivery times with strategic route planning and reallocation of resources.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
Education
Bachelor of Arts - International Relations & History
Makerere University
Kampala, Uganda03-2003
Skills
- Wooden utility pole factory management
- Country management
- Relationship management
- Marketing
- Customer service
- Team leadership
- Relationship building and management
- Negotiations
- Team building
- Business development and planning
- Customer relationship management
- Sales and marketing
- Customer acquisition
- Business intelligence and analysis
- Pipeline management
- Sales expertise
- Territory management
- Market trend analysis
- Marketing strategy
- Business development
- Competitive analysis
Timeline
General Manager Business Development
ROKEWOOD LIMITED
02.2015 - Current
General Manager, Zambia
Kentico Telecom Limited
06.2009 - 07.2013
Channels & Distribution Manager
Kenkom Limited
06.2001 - 02.2009
Bachelor of Arts - International Relations & History
Makerere University
Personal Information
- Title: General Manager
- Nationality: Uganda
- Driving License: Yes