Norah Vivian Kiconco

• Partnered with management team to coordinate on-boarding and off-boarding processes
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
• Reviewed and screened applicant resumes to identify qualified candidate
• Coordinated and set up meeting materials, presentations and audiovisual systems
• Responded to inquiries by answering telephone calls, in-person questions and emails mostly in line with insurance.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
• Documented human resources records and maintained confidentiality of sensitive personal information
• Supported coordination of benefits open enrollment activities and process
• Organized new employee orientation schedules for new hires
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Created and completed personnel action forms for hires, terminations, title changes and terminations at direction of supervisor
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
• Administered compensation, benefits, and performance management systems at direction of supervisor
• Applied mediation and collaboration to successfully resolve employee complaints and grievances
• Processed employee termination paperwork at direction of supervisory staff
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Coordinated employee training programs to improve productivity and performance.
• Developed and maintained courteous and effective working relationships
• Developed strong communication and organizational skills through working on group projects
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Gained strong leadership skills by managing projects from start to finish

QHSE

• Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses
• Researched and devised new safety initiatives and strategies to improve safety performance
• Developed and implemented safety policies and procedures to promote workplace safety
• Monitored workplace activities to determine compliance with safety regulations and standards
• Devised and monitored safety performance metrics to assess and improve safety performance
• Investigated incidents, determining root causes and implementing corrective actions
• Provided new-employee health and safety orientations and developed materials for presentations
• Educated employees on hazardous waste management, emergency response and safe work practices
• Performed safety analyses to evaluate potential risks and develop risk mitigation strategies
• Conducted safety audits and inspections to identify workplace hazards and deficiencies
• Gained extensive knowledge in data entry, analysis and reporting

• Maintained personnel records and updated internal databases to support document management.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Educated staff on organizational mission and goals to help employees achieve success.
• Provided reporting for forecast analysis and reporting in support of decision-making.
• Maintained database systems to track and analyze operational data.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Drafted correspondence and other documents for General manager and department heads in company's voice.
• Developed strategies to streamline and improve office procedures.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Volunteered to help with special projects of varying degrees of complexity.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Supported company leaders by scheduling appointments and organizing itinerary.

• Managing hospital logistics for all staff and flights for Board members Managing the schedules and communications of the Executive Directors Assist with event planning and implementation
• Update and maintain databases such as mailing lists, contract lists and client information
• Developing and managing an efficient and up-to-date filing system that tracks all Executive Committee Decisions Supporting the planning and monitoring of day-to-day running of the hospital to contribute to smooth progress
• Assisting in the implementation of QHSE systems.

• Project: Advancing Partners & Communities This research was carried out in the Western region in different districts which included Rukungiri, Ntungamo, Rubiirizi, Kanunguand Kamwenge The duties and responsibilities of my position included: Supporting the Monitoring and Evaluation unit with participation in both qualitative and quantitative data collections Conducting Client Satisfactory interviews where I carried out door to door visits of family planning drug shop clients to get their insight into the drug shop services
• Co-ordinate and organizing appointments and meetings which included Board of Director's meetings, Senior Management Team meetings and other medical meetings
• Staff welfare management Effective and efficient running of office operations Supplies monitoring
• Property Administration
• Maintenance and management of monthly inventory lists
• Accurate Inventory tracker updates and maintenance
• Management of petty cash for the office Vendor community - company relationship management

• Effective and efficient running of office operations
• Tracking activities of importance, latest policies, procedures, and organizational changes affecting the company
• Reports and all meeting minutes drafting
• Coordination of logistics for meetings/seminars/training (providing the location and materials)
• Procurement of all supplies and equipment
• Sourcing and negotiation of contracts with suppliers
• Overseeing compliance with the company
• Ensuring implementation of procedures and guidelines Staff welfare management Supplies monitoring
• Property Administration
• Maintenance and management of monthly inventory lists
• Accurate Inventory tracker updates and maintenance
• Management of petty cash for the office Vendor community - company relationship management

• Project: Advancing Partners & Communities (APC) Assisting with project documentation and storage via hard copy filing system, organizing, and updating project files respectively and assisting in writing and recirculating team meeting minutes
• Assisting in field work in different districts in the Eastern, Western and Central region of Uganda which included Busia, Luwero, Sembabule, Nakaseke, Kayunga, Mitooma, Mbarara etc
• And carried out different activities i.e
• Data collection- I collected reports from Village Health Teams after every quarter, inquiring from VHTs on any areas of improvement to sustain service delivery and provided more stock of the different family planning methods to the in charge at the health Centers
• Conducting client satisfactory interviews
• I carried out interviews with clients on how they find the services, the VHTs that provide them and the different areas of improvement
• Quality Improvement Sessions
• This was mainly carried out in Busia, with the VHTs finding out their take on what should be done to better service provision to get many more family planning clients
• Focused Group Discussions
• These discussions were mainly carried out with the VHTS to work on how to better the quality-of-service delivery
• Performance administrative duties that included preparation of meeting and training logistics
• Assisting in data entry
• I entered data on the reports that were given by the VHTs in the different districts.