NOWAMANI BATURUMAYO

Services Offered.

• Innovate , Develop systems that solve day to day business challenges for the local and international client.
• Training young talents computer programs and web developments
• Conduct System User Acceptance Tests on behalf of other companies to ensure stable functioning systems
• Rest API developments.
• Research and Innovations.
• Software and Hardware Maintenance.
• Graphics Design.
• Web Applications
• Software Development and Maintenance.
• Software Integration with thirdparty systems eg Banks, Mobile Money, Visa, Flutterwave and Other systems.
• Network and Infrastructure Development.
• Identifies issues, analyzes information and provides solutions to problems.
• Worked with customers to understand needs and provide excellent service.

Key Achievements.

1. More than 10 Websites

2. Sacco Management Software. Deployed for 3 Saccos

3. Credit Scoring Model Systems. Enrolled by over 10 Clients

4. Point Of Sale Software. Enrolled by Over 20 Clients

5. Online Voting System.

6. Tenant Management System

Programming Languages Used.

• Java
• Python
• Laravel (PHP)
• Javascript (Jquery ,React)

Database

• Mysql
• Mssql Server
• Oracle
• PostgreSql

• Created work plans and communicated deadlines to complete projects on time.
• Managed team of software developers, overseen and trained them to enhance team work and development skills for better service service delivery.
• Designed software blueprints, coordinated team, implemented designs ,supervised teams and established secure integrations with thirdparty systems such as Banks, Mobile Money, VISA for secure transactions and data exchange

Major Achievement.

Together with team we completed and deployed an online money Lending Application for SMEs called EmaishaPay Available on PlayStore. Visit the website

https://www.emaishapay.com/.

• Supported World Food Programme (WFP) and Social Assistance Grants for Empowerment Field Payments Processing and Equipment and ensured successfully payments are made to elders in hard to reach areas.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving helpdesk issues timely and accurately.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Troubleshooted and supported the core banking system (Finacle) and run daily end of day processes to reconcile transactions and update customer balances, This also involved backup of daily transaction logs for future reference.
• Provided database support using SQL scripts for Oracle and MSSQL Server Database. This involved traffic monitoring, backup, optimization,ensuring authenticated access and writhing reusable SQL scripts for users.
• Generated periodic data analytical reports from databases for business strategic decision making.
• Monitored and provided technical support for branch-wide Mobile Banking Channels , Agent Banking and ATMS ,General System User administration and applications helpdesk support.
• Provided innovated solutions to escalated Service Desk tickets from junior support officer, and preparing reports for high level analysis with business against Service Level Agreements (SLAs).
• Managed Systems Change Management process to comply with the Information Technology Infrastructure Library (ITIL) standards. This was to achieve the following objectives:-

1. Improve IT to business alignment

2. Decrease adverse impact on business operations

3. Improve visibility into IT change

4. Prioritize responsiveness to change

5. Adherence to government and other compliance regulations

6. Improve risk management

7. Reduce service disruptions and system downtime

8. Faster change implementation

• Supported vendors on new software implementation , end user technical support and trainings. This involved provided the technical support to the vendors to best work with the internal systems.
• Provided support to third-party APIs and ensured 99% uptime. This would involve monitoring the APIs to ensure successful network connection and transaction processing.
• Innovated ,Developed and Deployed application that aims at automating routine tasks to improve the turn around. For example Online Opinion System, Report Generation Console Engine and Automation of frequently requested reports.

Below are some of my notable achievements

1. Completed Implementation of mobile and internet banking applications (Android ,IOS,USSD and Web) , monitored and supported users on the platforms successfully as Database and Application support Officer. The remarkable tasks involved,

• Data Migration
• Process Flow Designs
• Security enhancement
• Usability
• Hosting and server configurations
• External payment integrations such as Bill Payments and Mobile Wallet banking.

2. Implemented and supported Anti Money laundering system and did necessary integrations with core banking system for Swift Transactions through the Anti Money Laundering System (Amlock) successfully,

4. I developed data visualization and reporting system with Python programming for general user consumption. This system enabled users access different reports from different system in a well designed user interface portal.

5. I ensured database security,optimization and scheduling of useful data backups without any data losses. This was achieved by incremental and full backup plans that were configured on the database servers.

6. I analyzed Thirdparty APIs and came up with recommendations to improve efficiency and optimization between the database and applications for effective and efficient service delivery. The remarkable moment is when the traffic through the API increased and we registered 80% transaction timeouts and i had to evaluate the entire server, Api and Database to resolve the issues.

7. I developed Database User Interface Application that enables users retrieve different reports from different Databases and this prevented frequent access by Junior officers to database who would execute queries that may lead to grave database mistakes.

8. I automated database frequently consumed analytical data reports using Python scripts. These reports would be automatically sent via emails at a specified time to different users which not only aided their reconciliations but also improved turnaround time.

9. I got high rating and performance acknowledgement in handling and closing of escalated helpdesk tickets.

10. Developed an offline field payment management system for the field payments that replaced the online system helped to speed up payment processing in the areas with poor network. This was a great innovation to the bank and enhanced Service Delivery.

11.I achieved 99% system uptime performance for online banking Services.

• Supported and Maintained E-Banking equipment such as Branch Network Routers, Computers , Printers, ATM, branch POS devices.
• I Installed and configured Windows Operating Systems and maintained hardware and software requirements and ensure timely submission of monthly maintenance reports to supervisors.
• I achieved 20% increment in income generated from E-Banking services such as ATM/POS, Mobile Money, internet Banking ,Western Union, Express Money, Money Gram , Diaspora and Bill Collections (NWSC ,URA , School Fees, UMEME and Army Shop.
• Responsible for Reconciliation and Reporting of E-Banking Accounts (ATM, Western Union, Money Gram, Mobile Money). Ensure daily reconciliation and ensure settlement of fund transfer transaction Commissions.
• Responsible for Recruitment and management of relations between the Postbank ,Agents and sub- agents.
• Responsible for Network Security Monitoring , Password Management ,Compliance to money transfer Processing requirements in line with Postbank’s policies and procedures.
• Prepare Standard Reports in supported reporting templates for E-Banking and other transactions
• Responsible for Training Staff on usage of new systems and monthly network security and cyber security awareness.
• Software installation and maintenance of all computers at the station and ensuring 99% uptime.
• CCTV Camera monitoring and configuration for remote access and backup.
• Responsible for working with customers to understanding needs and providing excellent customer service.
• Improved operations through consistent hard work and dedication.
• Responsible for resolving problems, improving operations and providing exceptional service to the branch ICT needs.
• Responsible for creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.