NSUBUGA WILBERFORCE
Kampala
Summary
To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current knowledge and abilities acquired through years of work experience.
Ambitious and creative Host with years’ hands-on experience in F&B. Substantial knowledge of various types of dishes and their characteristics, track record of increasing the ratio of returning clients through friendly and warm customer hospitality, very punctual individual who has a neat and tidy appearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mixologist
- Mixing and serving drinks orders
- Knowing alcohol and soft drinks pairing and tastes
- Knowing how to make traditional and classy drinks
- Processing payments
- Managing inventory and cleaning bar supplies
- Making recommendations, and taking drinks orders
- Planning drink menus and informing customers about the new beverages and specials
- Selecting and mixing ingredients, garnishing glasses and serving beverages to customers
- Collect glasses and wash up
- Checking expiry’s of the beverages.
F&B Host
SKYZ HOTEL RESTAURANT
04.2019 - 08.2021
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
- Providing excellent host service to ensure satisfaction
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Checks and collect bill payments
- Follow all relevant health & safety department rules and regulations.
Waiter
SPOT HOUSE KITCHEN
01.2017 - 12.2018
- Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
- Presents the menu to customers, answers queries about it, and makes suggestions if necessary
- Informs patrons the restaurant’s daily specials
- Explains the preparation and cooking methods as well as ingredients of various menu items
- Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
- Serves food and beverages promptly
- Ensures that customers are enjoying their meals or that they do not have any problem with their food
- Collects the customers’ payments and prepares bills with itemized costs and appropriate taxes
- Prepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter
- Decorates dishes prior to serving
- Ensures that there are adequate supplies of food, tableware, linens, and beverages
- Stays alert for customer’s requests and be prompt to address them.
Education
Skills At Work - Host
Kasana Senior Secondary School
Kasana, LuweeroSkills
- Understanding restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining area
- Availability to work in shifts
- Good physical condition to walk and stand during an entire shift
- Cleanliness and Sanitation
- Responsible Alcohol Service
- Customer Experience Management
- Cash Handling Accuracy
- Beverage Preparation
- Listening and understanding
- Time management
- POS system operation
- Ordering and restocking
- Classic cocktail knowledge
- Team collaboration
- Attention to detail
- Event bartending experience
- Creative problem-solving
- Memory for orders
- Ordering Supplies
- Drink Preparation
- Calm and Composed
- Food Running
- Cocktail Service
- Relationship Building
- Age Identification Checks
Certification
HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief. Am available to join immediately
Languages
English
Religion
Christian
Application For
MIXOLOGIST , HOST / WAITER POSITION
Educational Certificate
YMCA Comprehensive Institute: Diploma in Hotel & International Catering
Sex
Male
Personal Information
- Nationality: Ugandan
- Visa Status: Visit Visa
Timeline
F&B Host
SKYZ HOTEL RESTAURANT
04.2019 - 08.2021
Waiter
SPOT HOUSE KITCHEN
01.2017 - 12.2018
Mixologist
Skills At Work - Host
Kasana Senior Secondary School
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