NSUBUGA DENIS WAMALA
TOUR & TRAVEL CONSULTANT
Kampala,UGANDA
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Travel Consultant
Travaziel Tours And Travel
01.2021 - 12.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Completed accurate reservations for business travelers at point of sale.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Followed up with customers to increase customer service with travel plans.
Assistant Manager
Freedom City Hotel
01.2019 - 01.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Transport and Logistics Manager
Dalausi Juice
kampala, Uganda
01.2015 - 01.2019
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 15-20 drivers to accomplish daily delivery requirements.
- Developed and implemented web-based tracking systems for improved monitoring.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted brand at industry events and through ongoing networking efforts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Developed criteria and application instructions for federal and state public transportation programs.
Education
Bachelor's Degree in Tourism And Travel - Tour And Travel Management
08.2015 - 01.2019
High School Diploma -
01.2013 - 12.2014
Skills
- Travel Insurance
- Overseas Tours
- Executive Travel
- Travel Arrangements
- Travel Research
- Regulations and Compliance
- Company Guidelines and Procedures
- Hotel Accommodations
- Company Branding
- Relationship Management
- Interpersonal Communications
- Exceptional Customer Service
- Retail Sales
- Team Oversight
Languages
English
Native language
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offCompany CulturePersonal development programsTeam Building / Company RetreatsFlexible work hoursWork from home optionPaid sick leaveHealthcare benefits401k matchTimeline
Travel Consultant - Travaziel Tours And Travel
01.2021 - 12.2022
Assistant Manager - Freedom City Hotel
01.2019 - 01.2021
Makerere University - Bachelor's Degree in Tourism And Travel, Tour And Travel Management
08.2015 - 01.2019
Transport and Logistics Manager - Dalausi Juice
01.2015 - 01.2019
Namboole High School - High School Diploma,
01.2013 - 12.2014
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