NTAMBAZI GEORGE TAZ ERMAC
Kampala
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior technician
MASSALIA SMC LIMITED
11.2021 - Current
- I repair computer monitors both CRT and LCD screens
- I repair or replace Computer power supplies
- I repair computer and laptop motherboards brand like Dell, HP, Lenovo, Toshiba, Sony, Asus, Accer, Fujitsu etc
- I fix both computer and laptop display issues
- I repair and replace broken laptop screens
- I repair laptop power and charging ports
- I install operating system from windows 98 to windows 11, Windows server from 2003 to 2019 depending on the hardware specification
- I Install and efficient in Microsoft office, adobe suite, coral draw suite
- Sage, tally, QuickBooks, Dreamweaver suite
- I install non windows OS machines on Linux, macOS, CentOS, Ubuntu, ChromeOS
- Hands-on experienced with running CAT 5, CAT 5e, CAT6, 25-Pair, Ground cables, and Fiber Optic cables
- Hands-on experienced with cable termination with punch down tools
- I fix and repair Printers like Laser Printers, Solid Ink Printers, Inkjet Printers, Inkjet Printers, LED Printers, Multifunction Printers, Dot Matrix Printers and Large format printers
- I Repair or replace defective parts or components (e.g., CPUs, hard drives) when necessary to maintain system integrity
- I perform routine preventive maintenance on computers in order to ensure system integrity and avoid costly repairs later on (e.g., virus scans)
- I Perform routine maintenance tasks on computer systems that are not being used as a result of outages or upgrades (e.g., virus scans)
- Install and configure wireless routers for mobile connectivity
- Diagnosing and repairing 3M Touch Screen Display Computers using my technical skills to determine if the touch screen, light bulbs, video boards, capacitors, LCD Panels or other components needed replacement to repair the unit(s)
- I Perform customer services on different firms departments and resolve hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning
- I Provide assistance with computer hardware, computer software, printing program installation and operating systems
- I Set-up televisions, speakers, and home theatre equipment
- I repair smart, LED tvs for the company.
IT Administrator
AFRIMEX FOODZ UGANDA
02.2010 - Current
- Configured Windows network shares and mapping network drives
- Worked with, maintaining, and upgrading PC, Mac, laptop, network, and server hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, fax machines)
- Monitored all desktop systems to ensure maximum availability, performance, and network connectivity
- Used my PC Troubleshooting, PC Repair, Network Installation/Troubleshooting, Imaging HDD, Software Installation, Help Desk and Parts Departments to solve the problems with the Afrimex foodz Uganda in a timely manner
- Involved in the decision process of purchasing what computers would well suit the business
- Installed the computer hardware (hard drives and optical drives) using a variety of tools including but not limited to screws, screws that are pre-installed, double-sided tape, adhesive tape, and screws with hexagonal heads
- Performed all aspects of computer system and network administration including network design, security measures, server design, operating system installation and configuration
- Performed any other duties required by the company to be performed by a qualified technician as assigned or as needed by management.
Technician Independent Computer
ERMAC COMPUTERS
09.2007 - Current
- Built computers and server towers from the ground up for business, personal, and home theater needs according to my client specifications
- Perform basic maintenance on computers including cleaning, replacing parts, and replacing hardware
- Perform basic maintenance on computers including HDD replacement, RAM upgrade, replacing parts, and replacing hardware
- Perform in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems
- Worked with clients to identify computer security needs and educating clients on the proper ways
- Consulted on home and office technology needs and set-up Wired and Wireless Networks
- Perform data backup and transfer, data recovery, data restore, imaging backup and restore, remove unwanted programs, virus and spyware, and computer tune-up
- Upgrade computers with correct and cost-efficient parts as requested by the customer
- Determine users' technical needs and provide them with appropriate solutions to install hardware, software and device drivers on standalone computers
- Assist user's with the upgrade and selection of most efficient system for particular use Troubleshoot, repair, or maintain desktop/laptop computer (Macintosh and PC) hardware and peripherals
- Perform basic maintenance on peripherals including cleaning, replacing parts, and replacing hardware
- Perform basic maintenance on network equipment including Troubleshooting network connectivity issues (e.g., wireless) cleaning, replacing parts, and replacing hardware.
Electro engineer
GHEZI SECOND HAND COMPUTERS
01.2007 - Current
- Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewiett Packard, Packard Bell, and Xerox computers
- Repaired CRT and LCD monitors
- Repair Computers from Pentium 3 and 4, dual core, corei3 to corei9 both laptops and desktop motherboards
- Repair Desktop power supply in brands like Dell, Hp, Servers, and etc
- Repair Tvs from CRT to LCD and LED screens
- Repair Mini PCs
- Repair Touch pads
- Repair network switches and routers
- Repair Projectors
- Repair Dvd players, Dvd recorders
- Repair Radio systems tape player, cd players and Dvd players
- Repair microwaves
- Repair Iron box both stream and dry
- Repair Home theaters both wired and wireless speakers
- Wide knowledge of all electrical systems, low and high voltage
- Rebuilding old computers for users.
Network administer
SURE INTERNET CAFÉ
04.2008 - 01.2012
- Assisted customers with any and all issues in a courteous, and timely, manner
- Provided general Desktop Support to end users in such areas as hardware, application, printer, telecom, PDA, video conference, etc
- Support
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Maintained and troubleshooting computer hardware, including pcs and laptops, peripherals, including wireless laser printers and paper scanners
- Provided staff and users with assistance solving computer related problems, such as malfunctions, program problems, internet and best browsers to use for specific websites
- Installed critical system updates and ensured all computers and laptops and internet security software are up-to-date of their latest updates and definitions
- Configured and maintained the computer network, printer servers, hard drive, and backup storage, and wireless security camera and alarm
- Installed and configured computer networks including LAN, WAN and WiFi
- Managed network configurations to ensure that all computers on a network can communicate effectively
- Installed or repaired peripherals such as monitors, printers, keyboards, mouse's, webcam, etc
- Ensured all network connections and cables are properly connected
- Responded to customer requests and answered customer's questions in a professional, courteous and effective manner
- Diagnosed and Installed Microsoft Windows Xp, Vista, and Windows7 Operating Systems, to resolve abnormal operations, particularly Internet related conditions
- Identified Network issues and compatibility, including wireless setup and Ethernet network cabling
- Provided support for 100+ personal computer workstations connected to a Microsoft network through Linux system
- Monitored and managed network stability, troubleshoot network connectivity including Wireless network, LAN connection
- Performed routine maintenance on devices including but not limited to: monitors, printers, modems and servers to help keep them running at maximum performance.
Education
DROP OUT BACHELOR OF INFORMATION TECHOLOGY -
MAKERERE UNIVERSITY
09.2008
CompTIA A+ CERTIFIED -
ONLINE
12.2007
DIPLOMA IN CISCO NETWORKING ACADEMY -
MAKERERE UNIVERSITY
12.2006
DATA MANIPULATION IN C -
SEREBRA LEARNING CORPORATION
06.2006
COMPUTER APPLICATIONS -
MAKERERE UNIVERSITY
03.2006
Skills
- Installation and configuration of operating systems
- Troubleshooting common system errors
- Understanding and managing system resources
- Security protocols and updates
- Setting up and configuring wired and wireless networks
- Troubleshooting network connectivity issues
- Understanding IP addressing and subnetting
- Securing networks from unauthorized access
- Diagnosing and troubleshooting hardware failures
- Upgrading hardware components for better performance
- Understanding compatibility between hardware and software
- Implementing proper cooling systems for optimal performance
- Troubleshooting software conflicts and errors
- Removing malware and viruses
- Knowledge of software deployment and update processes
- Remote access tools for providing technical support
- Implementing regular data backup routines
- Choosing appropriate backup media and storage options
- Recovering lost or corrupted data
- Data encryption and security protocols
Websites
Certification
- UGANDA ADVANCED CERTIFICATE OF EDUCATION
- KITHENDE COLLEGE SCHOOL
- 12/2002
- UGANDA CERTIFICATE OF EDUCATION
- NAKASERO SENIOR SCHOOL
- 12/2000
Personal Information
Title: Computer Technician
Hobbies and Interests
- Surfing the internet
- Group soccer matches
- Evening walks
- Cooking different dishes
- Jungle travelling
- Bird viewing
Timeline
Senior technician
MASSALIA SMC LIMITED
11.2021 - Current
IT Administrator
AFRIMEX FOODZ UGANDA
02.2010 - Current
Network administer
SURE INTERNET CAFÉ
04.2008 - 01.2012
Technician Independent Computer
ERMAC COMPUTERS
09.2007 - Current
Electro engineer
GHEZI SECOND HAND COMPUTERS
01.2007 - Current
DROP OUT BACHELOR OF INFORMATION TECHOLOGY -
MAKERERE UNIVERSITY
CompTIA A+ CERTIFIED -
ONLINE
DIPLOMA IN CISCO NETWORKING ACADEMY -
MAKERERE UNIVERSITY
DATA MANIPULATION IN C -
SEREBRA LEARNING CORPORATION
COMPUTER APPLICATIONS -
MAKERERE UNIVERSITY