NYAMURUNGI MELLENIUM
KAMPALA
Summary
A competent strategist, capable of developing innovative plans and activities designed to facilitate a competitive growth and a competitive superiority. I possess excellent interpersonal and communication skills with the ability to influence decisions and to develop a positive relationship both internally and externally. I enjoy being part of determined and task-oriented team that is able to produce results and perform as expected in a dynamic changing environment.
To work with due skill, care and diligence in a challenging work environment with team work spirit to realize the company goals and objectives as well as pursuing my personal career and development.
Overview
4
4
years of professional experience
Work History
PRINT SHOP ASSISTANT
CYVAGAD COMPUTER TECHNOLOGIES
01.2025 - Current
- Assisting with setting up printing presses, copiers, and other bindery equipment.
- Identifying and reporting malfunctions in equipment.
- Performing routine maintenance tasks like cleaning, lubricating, and ensuring equipment is in good working order.
- Monitoring print quality and ensuring adherence to specifications.
- Loading paper, mixing inks, and preparing materials for printing.
- Assisting with tasks like folding, cutting, binding, and collating printed materials.
- Maintaining and organizing paper stock and other supplies.
- Receiving and preparing orders for printing, ensuring accuracy and completeness.
- Collaborating with other team members to ensure timely and accurate order fulfillment.
- Providing excellent customer service and ensuring customer satisfaction.
- Managed and processed an average of 30+ print orders daily, ensuring timely delivery and accuracy.
- Reduced print waste by 5% through efficient inventory management and process optimization.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Reduced printing errors by 15% through improved quality control measures.
- Increased customer satisfaction ratings by 20% through excellent service.
CASHIER and MOBILE MONEY AGENT
ATCOM financial service
07.2023 - 12.2024
- Carrying out essential company budgeting with the guidance of my seniors.
- Took part in carrying out company audits that is to say coordinating and organizing annual audits, and ensuring timely completion of audits.
- Helped customers to understand how to use mobile money services and assist with bill payment.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Cash drawer Management.
- Keeping checkout area tidy and sanitized.
- Greet customers.
- Increased customer satisfaction scores by 15% through friendly interactions.
- Resolved customer complaints with a 95% satisfaction rate, improving the Company’s reputation.
- Reduced customer wait times by 30%.
- Processed over 250 transactions daily with 99% accuracy.
- Maintained a 98% accuracy rate for cash drawer balances over a 12-month period.
INTERN
NYAKYEERA FARMERS’ SACCO
04.2023 - 06.2023
- Performing tasks such as data entry, answering phones, managing emails, and scheduling meetings.
- Assisting with document preparation, organization, and distribution.
- Assisting with customer inquiries and providing support related to products or services.
- Attending meetings, taking notes, and potentially contributing to discussions.
- Developing relationships with colleagues and potentially clients.
- Observing and learning from experienced employees in their daily tasks and the overall functioning of the organization.
- Improved customer satisfaction scores by 10% through personalized support.
- Processed and entered over 100 data entries per day with 99% accuracy.
- Provided proactive and reliable administrative support to the team fostering a positive and productive work environment.
RECEPTIONIST
WESIGYE PROPERTY CONSULTANTS
04.2021 - 03.2023
- Routing calls, taking messages, and providing basic information.
- Handling incoming and outgoing mail, faxes, and emails.
- Greeting and assisting clients, customers, or other visitors.
- Managing calendars and coordinating schedules for individuals or teams.
- Assisting with the planning and coordination of meetings, conferences, and other events.
- Organizing and managing physical and digital files, databases, and records.
- Ensuring accuracy and clarity in written materials.
- Assisting with various tasks as needed to support the smooth functioning of the office.
- Managed calendars and schedules for a team of 5 executives, optimizing their time and increasing productivity by 15%.
- Managed office supplies inventory, optimizing stock levels and reducing supply costs by 12%.
- Managed multi-line phone system, improving customer service response time by 20%.
- Developed and implemented a new filing system, reducing document retrieval time by 25%.
- Expertly utilized Microsoft Office Suite (Word, Excel, PowerPoint) to manage daily tasks, create reports.
- Provided proactive and reliable administrative support to the team fostering a positive and productive work environment.
Education
Bachelors of Arts - Economics
MAKERERE UNIVERSITY BUSINESS SCHOOL
01.2024
UACE - undefined
IMMACULATE HEART GIRLS’ SCHOOL
01.2020
UCE - undefined
IMMACULATE HEART GIRLS’ SCHOOL
01.2018
PLE - undefined
MOTHER CARE PRIMARY SCHOOL
01.2014
Skills
- Customer Service skills
- Cash Handling
- Typing Speed and Accuracy
- Excellent Communication skills
- Attention to Detail
- Time Management
- Organizational skills
- Team collaboration
- Binding and finishing
LANGUAGES
English: Spoken - Excellent, Written - Excellent
Runyankole: Spoken - Excellent, Written - Excellent
Luganda: Spoken - Good, Written - Fair
Rutooro: Spoken - Good, Written - Good
Timeline
PRINT SHOP ASSISTANT
CYVAGAD COMPUTER TECHNOLOGIES
01.2025 - Current
CASHIER and MOBILE MONEY AGENT
ATCOM financial service
07.2023 - 12.2024
INTERN
NYAKYEERA FARMERS’ SACCO
04.2023 - 06.2023
RECEPTIONIST
WESIGYE PROPERTY CONSULTANTS
04.2021 - 03.2023
UACE - undefined
IMMACULATE HEART GIRLS’ SCHOOL
UCE - undefined
IMMACULATE HEART GIRLS’ SCHOOL
PLE - undefined
MOTHER CARE PRIMARY SCHOOL
Bachelors of Arts - Economics
MAKERERE UNIVERSITY BUSINESS SCHOOL
References
BEINOMUKAMA, DIANAH, Manager, 0784015005, Wesigye Property Consultants
Hobbies and Interests
Interacting with People, Reading, Working, Writing, Photography
Disclaimer
I NYAMURUNGI MELLENIUM hereby declare that the above information is genuinely accurate to the best of my knowledge. Sign: Date: 2025-09-13
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