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Hi, I’m
ODOI YONAH
Sales Personnel
Kampala
Summary
A determined dynamic, reliable, hard working person willing to accept a level of responsibility matching my knowledge, skills and abilities. With commendable oral and written communication skills, approachable and credible manner, I relate well with people at all levels and all ages with respect, integrity and confidence. Forward-thinking Operations Specialist bringing 4 years of expertise in management for retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Excel and micrsoft word. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
years of professional experience
2
Certifications
4
Languages
Work History
Majid Al-futtaim (Carrefour)
supervisor
01.2021 - Current
Job overview
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Shinrai Group Limited
Operations Assistant
07.2015 - 1 2016
Job overview
- Increased customer service success rates by quickly resolving issues.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Volunteered to help with special projects of varying degrees of complexity.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Performed wide-ranging administrative, financial and service-related functions.
- Developed strategies to streamline operational processes and reduce costs.
- Proofread and edited documents for accuracy and grammar.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Trained and supervised employees on office policies and procedures.
- Prepared and delivered operational performance reports to inform management.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed day-to-day department operations with effective workflow coordination.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Assisted operations manager with planning of routine operations and special projects.
Majid Al-futtaim (Carrefour)
Store Associate
01.2021 - 01.2022
Job overview
- Display stock on shelves
- Maintain cleanliness of the display shelf.
Timeless services
Acting manager
01.2017 - 01.2021
Job overview
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Education
Kisoko High school
Uganda Certificate of Education UCE
Entebbe Comprehensive School
Uganda Advanced Certificate of Education
Multitech Business School
Bachelors of Business Computing
Skills
Problem solving
undefinedReferences
- OSENDE PAUL, Legal Metrologist (volume and flow), Uganda National Bureau of Standards, 0777527446
- OGEN AGGREY ABED, Sociologist, Latitude Consulting Group, 0777555600, 0756555600
- OKATCH SAMUEL, DIRECTOR, TIMLESS SERVICES, 0786046016
Certification
Firefighting
Interests
Travelling
Volunteering
Networking
Fitness activities
Timeline
supervisor
Majid Al-futtaim (Carrefour)
01.2021 - Current
Store Associate
Majid Al-futtaim (Carrefour)
01.2021 - 01.2022
Acting manager
Timeless services
01.2017 - 01.2021
Operations Assistant
Shinrai Group Limited
07.2015 - 1 2016
Kisoko High school
Uganda Certificate of Education UCE
Entebbe Comprehensive School
Uganda Advanced Certificate of Education
Multitech Business School
Bachelors of Business Computing
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