Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Odongo Allan Omach

Odongo Allan Omach

Summary

Experienced IT professional with 5+ years in system maintenance, administration, and configuration. Expertise in high-availability systems within tourism and telecommunications sectors. Proven ability to ensure smooth IT operation, manage automation, and provide top-tier support. Collaborative team player skilled in training and improving technical documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Engineer

CSquared Group
04.2022 - Current
  • Managed the day-to-day administration of IT systems, ensuring the smooth operation of applications and resolving technical issues as they arose.
  • Collaborated with cross-functional teams to ensure seamless integration of new software and hardware solutions.
  • Developed and updated technical documentation, providing clear and concise guidance for both technical and non-technical users.
  • Provided training and support to junior IT staff, enhancing their technical skills and knowledge of system integration.

Senior NOC Engineer

CSquared Group
02.2019 - 03.2022
  • System Maintenance & Administration:Led the maintenance and administration of high-availability systems, ensuring optimal performance and minimal downtime for mission-critical applications.
    Configured and managed IT infrastructure to support smooth operation and continuous availability of services.
  • Automated Processes Management:Monitored and configured automated jobs and processes, ensuring they were running efficiently and resolving any issues that arose promptly.
    Implemented and optimized monitoring tools to track system performance and automate alerts.
  • Technical Support & Training:Provided 3rd level support, resolving complex technical issues and processing tickets to ensure user satisfaction and minimal disruption to operations.
    Trained 2nd level support staff and IT specialists in system integration, ensuring they were equipped with the knowledge and skills needed to perform their roles effectively.
  • Collaboration & Documentation:Worked closely with other departments to facilitate smooth software updates and upgrades, coordinating tests and ensuring minimal impact on end-users.
    Created and maintained technical documentation, ensuring it was up-to-date and easily accessible for all stakeholders.

Education

Bachelor of Science in Computer Science - Computer Science

Makerere University
Kampala, Uganda
01.2016

Skills

  • System Maintenance & Administration
  • IT Systems & Application Management
  • High Availability Systems
  • 3rd Level Technical Support
  • IT Specialist Training & Development
  • Technical Documentation
  • Cross-Departmental Collaboration
  • Automated Job Configuration & Monitoring
  • Software Update & Upgrade Coordination

Certification

  • LinkedIn Professional Certificate: IT Service Desk: Service Management
  • LinkedIn Professional Certificate: Customer Service: Problem Solving and Troubleshooting
  • ISC2 Certificate in Cybersecurity

References

  • Musa Musazi, Group CTO, Csquared, +256704005079
  • Gloria Bamukama, NOC Manager, Savannah, +256701229914

Timeline

IT Support Engineer

CSquared Group
04.2022 - Current

Senior NOC Engineer

CSquared Group
02.2019 - 03.2022

Bachelor of Science in Computer Science - Computer Science

Makerere University

Similar Profiles

CREATE PROFILE
Odongo Allan Omach