OKWI AMBROSE
Administration officer
Kampala
Summary
Dynamic professional with a proven track record in administrative support and management, offering extensive experience in optimizing office operations and coordinating high-performing teams. Renowned for exceptional organizational skills and effective communication, with a strong ability to navigate evolving challenges with agility. Expertise includes process improvement, project management, and cultivating collaborative environments to enhance productivity. Committed to driving impactful results and ensuring seamless operational efficiency across diverse settings.
Overview
5
5
years of professional experience
Work History
Assistant Administration manager
Backbone Feeds
08.2025 - Current
- Acted as a key administrative point of contact across departments, coordinating workflows between operations, procurement, HR, and management, enabling efficient communication and timely execution of tasks.
- Maintained and organized comprehensive records, including internal reports, staff files, procurement documents, and supplier agreements.
- Improved file accessibility and retrieval speed by implementing digital tracking systems.
- Managed all corporate communication channels including phone, email, memos, and external inquiries.
- Composed professional correspondence, reports, and internal notices on behalf of senior management.
- Created and managed detailed calendars for senior leaders and departmental heads.
- Coordinated meetings, site visits, internal reviews, and stakeholder engagements with precision and attention to timing and logistics.
- Played a vital role in introducing and enforcing organizational policies and procedures to ensure consistent compliance with company standards and Ugandan labor and business laws.
- Led procurement processes including needs forecasting, supplier sourcing, and stock level management.
- Developed relationships with vendors and ensured the timely delivery of supplies with minimal downtime.
- Collaborated with finance to monitor departmental expenditures, prepare monthly financial summaries, and flag variances or overspending for prompt resolution.
- Provided dependable administrative support to staff at all levels.
- Handled logistical concerns, resolved daily bottlenecks, and acted as an operational problem-solver to minimize disruptions.
- Handled sensitive information related to finance, personnel, and contracts with the utmost discretion and professionalism.
Customer Experience Associate
Maisha Meds
10.2024 - 04.2025
- Played a pivotal role in supporting the implementation of malaria programs, ensuring compliance across numerous partner facilities within the designated region which significantly enhanced the quality of healthcare delivery.
- Provided exemplary customer support for Maisha Meds products and services, achieving an impressive average retention rate of 98% per quarter and a stellar monthly engagement rate of 95%, thereby fostering strong relationships with clients.
- Developed and executed innovate referral based sales strategies that effectively drove growth in the assigned region contributing to the overall success of the organization.
- Actively gathered and analyzed feedback from facilities regarding the product offerings and loyalty program, translating insights into actionable recommendations that informed strategic decision making for stakeholders.
- Created and managed a comprehensive portfolio of profiled facilities, enhancing stakeholder engagement and improving the overall service delivery model resulting in increased client satisfaction.
- Oversaw all customer interactions through a robust customer relationship management system, ensuring a seamless experience for clients and the optimization of service processes.
Administration Officer
The Medical Concierge Group
09.2022 - 02.2024
- Demonstrated meticulous attention to detail by accurately identifying and recording all company assets, maintaining a comprehensive and updated assets register that served as a foundation for effective asset management.
- Ensured that all company assets were insured, responding promptly to any incidents of loss or damage by coordinating with insurers to facilitate timely compensation thereby protecting the organization investments.
- Engaged in the critical process of sourcing suppliers for key company requirements, evaluating options and conducting thorough supplier appraisals to ensure quality and efficiency in procurement.
- Monitored and enforced safety, security, and cleanliness standards throughout the office premises, aligning with management expectations to create a conducive working environment.
- Diligently supervised the timely payment of utility bills and maintained secure documentation storage across both hard and electronic formats to ensure compliance and accessibility.
- Successfully executed diverse asset disposal exercises in accordance with corporate policies and procedures, ensuring transparency and accountability in the management of company resources.
- Took proactive measures to guarantee that essential office supplies were consistently stocked, thereby minimizing disruptions to daily operations.
Fleet and Logistics Officer
The Medical Concierge Group
06.2021 - 02.2024
- Coordinated vehicle and motorcycle movement plans, supervising maintenance and repairs, managing fuel consumption, and ensuring all fleet operations comply with safety regulations and organizational policies. This often included managing vehicle registration, insurance, and documentation.
- Oversaw the supply chain for medicines, medical supplies, and equipment, including procurement, transport, warehousing, and distribution.
- Maintained accurate records of organizational assets and inventory, conducted regular physical counts and inspections, and coordinating the acquisition, transfer, and disposal of assets.
- Generated regular reports on fleet performance, asset status, and stock levels, and ensuring all logistics documentation (e.g incident reports, invoices, loss reports) are accurately prepared and filed.
- Ensured all logistics and fleet activities adhere to internal policies, government regulations, and potentially specific donor requirements (e.g. cold chain management for medical supplies).
- Mentoried and supervised drivers and other support staff, and coordinating with external service providers and vendors.
Education
Bachelor of Business Studies with Education -
Kyambogo University
Kampala, Uganda07.2017
Uganda Advanced Certificate of Education - undefined
Kakira Secondary School
Jinja, Uganda01.2013
Uganda Certificate of Education - undefined
Kakira Secondary School
Jinja, Uganda01.2011
Skills
- Excellent interpersonal skills
- Fostering teamwork and collaboration
- Strong organizational skills with the ability to multitask effectively
- Competent in data analysis and reporting, providing actionable insights
- Proficient in customer relationship management and engagement
- Exceptional communication and analytical skills
- Computer skills (Microsoft word, excel, spreadsheet)
- Time management
- Problem-solving skills
Languages
English
Swahili
Luganda
Certification
- A cybersecurity graduate from Riot obtained their degree in February 2025.
- I attended and completed the sexual harassment training at the workplace organized by Treazures Ltd, obtained in April 2023.
- Completed First Aid training, conducted by Rocket Health in partnership with UNDP, through the P.E.A.R.L. innovative grant obtained in October 2021.
- Completed the customer experience management program in sales and soft skills, organized by Ultra Group, obtained in March 2021.
References
- Awori, Magy, magy.julius@gmail.com, 0706297765, Maisha meds, Kampala, Uganda
- Ebwaat, Peter, Area Manager, pebwaat@gmail.com, 0704252945, National Water and Sewerage Corporation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Administration manager
Backbone Feeds
08.2025 - Current
Customer Experience Associate
Maisha Meds
10.2024 - 04.2025
Administration Officer
The Medical Concierge Group
09.2022 - 02.2024
Fleet and Logistics Officer
The Medical Concierge Group
06.2021 - 02.2024
Uganda Advanced Certificate of Education - undefined
Kakira Secondary School
Uganda Certificate of Education - undefined
Kakira Secondary School
Bachelor of Business Studies with Education -
Kyambogo University