Summary
Overview
Work History
Education
Skills
References
Interests
Accomplishments
Disclaimer
Timeline
AdministrativeAssistant
ONYANGO YONAH

ONYANGO YONAH

SENIOR SALES MANAGER, BUSINESS ADMINISTRATOR AND NUTRITIONIST
KAMPALA

Summary

I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also dedicated Sales personnel professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Then finally to seek and maintain a full-time position that offers professional challenges-utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
Languages

Work History

CHIEF NUTRITIONIST

HEALTHY U LTD
01.2021 - 01.2022
  • Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
  • Led educational presentations for Obese, Diabetic, etc. groups on topics of nutrition and wellness.
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Established and maintained thorough and updated nutritional information.
  • Conducted individualized nutritional assessments based on laboratory tests and data.
  • Managed multiple nutritional educational groups to increase client nutrition knowledge.
  • Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
  • Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
  • Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
  • Referred patients to appropriate outpatient settings for additional diet education and support.
  • Assessed individual nutritional risk and status by interviewing patients, Diet and exercise.
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.

FIELD OFFICER

HEALTHY U LTD
01.2019 - 01.2021
  • Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
  • Quoted prices, credit terms and other bid specifications.
  • Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
  • Coordinated staff schedules to properly allocate resources and meet business needs.
  • Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
  • Secured private information to maintain customer confidence and protect operations.
  • Delivered process improvement solutions to achieve organizational objectives and key metric targets.
  • Analyzed and minimized costs to meet appropriate margin levels.
  • Accompanied supermarkets on site visits to resolve issues and foster and build relationships.
  • Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
  • Communicated effectively with broad range of HEALTHY U LTD professionals to promote SAPPLEMENTS AND FOODS sold.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
  • Developed and implemented strategic account plans to generate new, advantageous customers.
  • Generated 10 clients and secured /=50,000,000 in sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Contributed to company revenue by securing /= 50,000,000 in product sales.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Achieved or exceeded company-defined sales quotas for 10 consecutive weeks.
  • Negotiated prices, terms of sales and service agreements.
  • Prepared and delivered presentations to customers to highlight offerings and secure new business.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
  • Presented professional image consistent with supermarket's brand values.
  • Set and achieved company defined sales goals.
  • Built and maintained positive relationships with diverse stakeholders.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Maximized sales through effective client relationship development, resulting in consistent ranking in top 5% of team.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Exceeded team sales goals by 15%.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Prioritized tasks and projects to meet tight deadlines.
  • Produced regular sales reports for review by mangers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built diverse and consistent sales portfolio.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Generated seasonal creative pitches for clients targeting various consumer groups.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Acquired and applied Industry knowledge to create effective dialogue with customers.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 15%.
  • Generated advertising brochure for vendor use.
  • Prepared and deliver customer sales quotes.
  • Met existing customers to review current services and expand sales opportunities.
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
  • Maintained current knowledge of evolving changes in supermarket marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Conferred with customers to understand needs and make targeted of supplements and foods recommendations.
  • Managed portfolio of 50 accounts and 100,000,000/= in sales.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained optimal financial controls by following loss prevention procedures.
  • Maintained relevance and fluency on company offerings and industry trends.
  • Prospected to increase sales lead pipeline and converted leads into new customers.
  • Developed and maintained strong working relationships with supermarket professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Demonstrated consistent track record of overachieving sales quotas.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

WHOLESALE MANAGER

HEALTHY U LTD
01.2019 - 01.2021
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Conceived and implemented marketing plans to acquire market share within chosen markets.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Conducted multiple promotions and samplings for new products to drive sales for clients, boosting sales by 15%.
  • Collaborated with supermarkets to develop methods and procedures to increase sales, expand markets and promote business.
  • Created marketing materials such as flyers and business cards to uncover new customer leads.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
  • Used Enquest Software to track pipeline activity and analyze sales trends.
  • Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Performed analysis of competition to determine strengths and weaknesses as compared to supplements and foods.
  • Identified opportunities for growth within KAMPALA, MBALE TORORO JINJA AND MBARARA territories and collaborated with sales teams to reach sales goal.
  • Maintained up-to-date knowledge of supplements and foods and performed competitor analysis.
  • Prepared sales presentations for clients showing success and credibility of all products.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Increased sales by 5,000,000 through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Set weekly goals for 20 inside sales representatives.
  • Grew retail sales volume in assigned territory 5% through strategic budgeting and product promotion.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

RETAIL SHOP ASSISTANT

HEALTHY U LTD
01.2015 - 01.2018
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Organized showroom accessories and restocked shelves.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers complete purchases, locate items and join reward programs.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Logged reports, expenses, receipts and sales documents into digital database.

CHEF ASSISTANT

INDIAN TEMPLE
01.2014 - 01.2014
  • Developed monthly schedules and assignments for volunteer staff.
  • Organized and managed events and projects as part of community support services.
  • Provided immediate responses to questions from volunteers.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Planned and delivered numerous activities and special events for programs and services.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.

RETAIL SHOP ASSISTANT

REGAL COMPUTERS
01.2011 - 01.2014
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers by answering questions and fulfilling requests.
  • Developed team communications and information for meetings.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.

Education

PRIMARY EDUCATION - undefined

MORUKATIPE PRIMARY SCHOOL
TORORO
11.2016

SECONDARY EDUCATION - undefined

RELIANCE HIGH SCHOOL
TORORO MUNICIPALITY
11.2010

Skills

STRATEGIC SALES KNOWLEDGE

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References

MAHESH, MARK VED, COUNTRY MANAGER, mak31182155@gmail.com, 256758237787, HEALTHY U LTD, KAMPALA, UGANDA

Interests

READING THE BIBLE AND DIFFERENT BOOKS, SPIRITUAL LEADERSHIP, WATCHING MOVIES, PLAYING POOL, FOOTBALL, ADVENTURES

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Merchandisers and nutritionists staff members.
  • Collaborated with team of over 15 staff in the development of sales in supermarkets.
  • Resolved product issue through consumer testing.
  • Achieved finished sales on slow moving products by introducing Microsoft expiry list for all short dated and items that took long in shelves for stock clearance.
  • Created a company-wide, comprehensive training program for all sales team members.
  • Implemented processes to streamline workflow.
  • First place in marketing competition.
  • Developed a wellness research project related to vegetarian and vegan diets.
  • Managed to attain the primary and secondary education

Disclaimer

I hereby declare that the above information is true to the best of my knowledge. Sincerely Thank you, YONAH ONYANGO

Timeline

CHIEF NUTRITIONIST

HEALTHY U LTD
01.2021 - 01.2022

FIELD OFFICER

HEALTHY U LTD
01.2019 - 01.2021

WHOLESALE MANAGER

HEALTHY U LTD
01.2019 - 01.2021

RETAIL SHOP ASSISTANT

HEALTHY U LTD
01.2015 - 01.2018

CHEF ASSISTANT

INDIAN TEMPLE
01.2014 - 01.2014

RETAIL SHOP ASSISTANT

REGAL COMPUTERS
01.2011 - 01.2014

PRIMARY EDUCATION - undefined

MORUKATIPE PRIMARY SCHOOL

SECONDARY EDUCATION - undefined

RELIANCE HIGH SCHOOL

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