Osakhuemen Gideon Oriarewo
Lagos
Summary
Motivated and reliable professional with experience supporting team objectives and delivering high-quality results. Demonstrates strong communication, problem-solving, and organizational skills, with the ability to adapt quickly to new environments and responsibilities. Committed to continuous learning, efficiency, and contributing positively to organizational success.
Overview
1
1
years of professional experience
2
2
Certification
1
1
Year of Construction Working Experience (Laborer)
Work History
Customer service assistant
Gideon luxury homes
02.2021 - Current
- Provided high-quality customer service by interacting with clients, addressing inquiries, and ensuring satisfaction. Managed daily operations, handled transactions, and maintained organization of tasks and materials. Developed strong communication, problem-solving, and teamwork skills in a fast-paced environment. Demonstrated reliability, attention to detail, and a commitment to learning new processes efficiently.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Analyzed customer feedback data to identify trends, informing strategic improvements in service delivery.
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Analyzed customer feedback to identify areas for improvement.
- Coordinated communication between clients and management to ensure clarity and satisfaction.
Customer Care Service Representative
JKKA
05.2017 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced customer satisfaction and service efficiency.
- Trained and mentored new team members on customer service best practices and systems usage.
- Analyzed customer feedback to identify trends, driving adjustments in service delivery strategies.
- Responded proactively and positively to rapid change.
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Electrical Engineer
Cummins WestAfrica LTD
06.2018 - 09.2019
- Assisted in designing electrical systems and schematics for various projects.
- Conducted testing and troubleshooting of electrical components to ensure functionality.
- Collaborated with engineers on project specifications and compliance standards.
- Conducted installation,inspections and maintenance on various occasions on work sites.
Substitute Teacher
Christ Foundation School
03.2016 - 03.2017
- Developed lesson plans aligned with curriculum standards to enhance student engagement and understanding.
- Adapted teaching methods to accommodate diverse learning styles and abilities within classroom environments.
- Managed classroom behavior effectively, fostering a respectful and productive learning atmosphere.
- Collaborated with full-time teachers to ensure continuity of instruction during absences and transitions.
- Provided constructive feedback on student performance, supporting their academic growth and development.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
- Assisted students in mastering subject material and preparing for tests.
Education
Bachelor's - Computer Science
ESGT UNIVERSITY BENIN
Benin09.2019
High School Diploma -
Winsford Comprehensive College
Lagos04.2014
Skills
- Call center
- Customer service
- Leadership development
- Computer operation
- Attention to detail
- Administrative experience
- Leadership
- Microsoft Outlook
- Time management
- English
- Multitasking
- Phone etiquette
- Assembly
- Organizational skills
- Windows
- Communication skills
- Typing
- Microsoft Word
- Sales
- Computer skills
- Complaint handling
- Complaint resolution
- Customer consultation
- Technical support
- Teamwork and collaboration
- Calm under pressure
- Work prioritization
- Remote office availability
- Problem-solving
- Cash handling
- Data entry
- Heavy lifting
- Willingness to learn
- Safety awareness
- Punctual and reliable
- Physical strength
- Repetitive work
- Team collaboration
- Reliability and punctuality
- Quality control
- Productivity and time management
- Multitasking Abilities
- Flexible schedule
- Excellent communication
- Active listening
- Task prioritization
- Critical thinking
- Administrative support
Certification
- DEXA Projects Managements professional certificates
- May 2024
- Completed the DEXA Project Management Professional program, gaining practical knowledge and skills in project planning, task coordination, timeline management, risk assessment, and resource allocation. Developed strong organizational, problem-solving, and team collaboration abilities to effectively manage projects and support successful project delivery.
- Virtual Assistance Professional certification
- July 2024
- Completed the ALX Africa Virtual Assistance Professional program, gaining practical skills in administrative support, digital communication, task management, and client relations. Trained in scheduling, data entry, email management, online research, and use of productivity tools. Developed strong organizational, communication, and problem-solving skills to effectively support businesses in a remote work environment.
- Cybersecurity Analyst (Students).
- September 2024
- Currently taking my cybersecurity course with CISCO Acedemy and ISC2
Languages
French - Beginner
English - Fluent
Timeline
Customer service assistant
Gideon luxury homes
02.2021 - Current
Assistant Electrical Engineer
Cummins WestAfrica LTD
06.2018 - 09.2019
Customer Care Service Representative
JKKA
05.2017 - 12.2020
Substitute Teacher
Christ Foundation School
03.2016 - 03.2017
Bachelor's - Computer Science
ESGT UNIVERSITY BENIN
High School Diploma -
Winsford Comprehensive College
Hobbies
Enjoy staying active through gym and football, expressing creativity via drawing, music, and dancing, and volunteering in environmental initiatives. Passionate about traveling, learning new cultures, languages, and cuisines, and exploring technology and gaming.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Software
Programming & Development Skills
Cybersecurity & IT Management Skills
Productivity Software Skills