OSCAR ELIJAH ARINITWE
FRONT OFFICE SUPPERVISOR
Entebbe,Uganda
Summary
Accomplished Hospitality Professional with extensive experience in front desk operations, offering superior guest service and operational management in diverse hotel settings. Skilled in creating welcoming, secure environments for guests from all corners of the globe, my expertise lies in efficiently managing check-ins and check-outs, ensuring guest satisfaction, and maintaining hotel security. With a strong ability to multitask and maintain poise under pressure, I am adept at fostering positive guest experiences at any hour. My approachable demeanor, combined with empathy and a commitment to excellence, enables me to meet and exceed guest expectations consistently. An enthusiastic and positive individual, I actively contribute to organizational growth by implementing innovative ideas and improvements. Passionate about the hospitality industry, I am dedicated to contributing to a dynamic working environment that values creativity, initiative, and the professional development of its team.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Front Office Supervisor
Hotel Horizon Entebbe
07.2022 - Current
- Spearhead the development and implementation of new training programs for administrative personnel, enhancing their proficiency in office operations and the use of the latest technologies.
- Coordinate with housekeeping and maintenance staff to promptly address guest requests and complaints, improving guest satisfaction and the overall stay experience.
- Manage financial transactions, including the collection of room deposits, fees, and payments, ensuring accuracy and compliance with financial policies.
- Greet new arrivals with warmth, confirming reservations and identification, and ensured personal and payment information comply with security and payment industry standards.
- Play a key role in financial management activities, such as setting room rates, establishing budgets, and allocating funds, optimizing the hotel's financial performance.
- Addressed guest complaints effectively, offering complimentary services as needed to maintain high levels of guest satisfaction.
- I lead and supervise a team of 7 front desk agents, resolving shift issues, enhancing team performance, and ensuring operational excellence.
- Conduct performance reviews, identified training needs, and made recommendations for staff advancement, fostering a culture of continuous improvement and professional growth.
- Onboard and mentor new employees, providing rapid responses to questions and improving their understanding of job responsibilities.
- Manage client files and records with a strong commitment to safety procedures, safeguarding against breaches and data misuse.
- Enhance guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Night Auditor
Lake/Imperial Heights Hotel
01.2021 - 01.2022
- Collaboratively worked with front desk and service team members to ensure seamless guest experiences from check-in through check-out, enhancing guest satisfaction.
- Proficiently utilized Property Management System (PMS) software for accurate entry and updating of customer data, facilitating efficient room changes and maintaining up-to-date guest information.
- Assumed responsibilities of night manager and concierge during peak periods to maintain operational efficiency at front desk, demonstrating flexibility and leadership.
- Accurately updated customer accounts with additional room charges, such as minibar consumption and room service, ensuring precise billing.
- Conducted thorough night auditing tasks, verifying daily room occupancy and hotel revenue, contributing to financial accuracy and accountability of hotel operations.
- Maintained cleanliness and organization of front office area to ensure a welcoming environment for guests at all times, upholding hotel’s high standards of customer service.
- Investigated and resolved auditing discrepancies by reconciling cash drops and credit card transactions, enhancing the integrity of financial transactions.
- Ensured data and transaction accuracy by assessing information for correct entry, calculation, and billing code accuracy, minimizing errors and discrepancies.
- Managed cash and credit card transactions at the front desk, implementing strategies to reduce errors and ensure transactional integrity.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Receptionist
Lake/Imperial Heights Hotel
12.2019 - 01.2021
- Efficiently confirmed appointments, communicated with clients, and updated client records, enhancing customer satisfaction and operational efficiency.
- Operated the central telephone system, directing calls accurately to ensure effective communication within the hotel.
- Managed business correspondence, ensuring timely distribution to the correct departments and staff, thus supporting the hotel's administrative operations.
- Received and sorted mail correspondence, facilitating smooth communication between departments and personnel.
- Enhanced the hotel's security by monitoring premises, screening visitors, updating logs, and issuing passes, contributing to a safe and secure environment for guests and staff.
- Maintained the reception area to be clean and inviting, creating positive first impressions for visitors and reinforcing the hotel's commitment to high standards.
- Demonstrated problem-solving skills by resolving customer issues and complaints, ensuring guest satisfaction and loyalty.
- Managed the check-in process for visitors, distributed badges, and maintained logbooks, adhering to the hotel's security policies.
- Corresponded with clients via email, telephone, or postal mail, maintaining effective and professional communication.
Education
Associate of Science - Computer Science
Online University Of The People
California USA 04.2001 -
Uganda Advanced Certificate of Education
Entebbe Secondary School
Entebbe 04.2001 -
Uganda Certificate of Education
Victorian High School
Entebbe11.2013
Skills
Scheduling and calendar management
undefinedReference
Mr. ALI JUZER
General Manager Hotel Horizon Entebbe
Email:gm@hotelhorizonug.com
Phone: +256740505051
Mr. GLN NYAKAIRU
Financial Controller at Imperial Heights Hotel
Tel: 0782460781/075308586
Timeline
Front Office Supervisor
Hotel Horizon Entebbe
07.2022 - Current
Night Auditor
Lake/Imperial Heights Hotel
01.2021 - 01.2022
Receptionist
Lake/Imperial Heights Hotel
12.2019 - 01.2021
Associate of Science - Computer Science
Online University Of The People
04.2001 -
Uganda Advanced Certificate of Education
Entebbe Secondary School
04.2001 -
Uganda Certificate of Education
Victorian High School
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