Owen Kakama
Administrator
Kampala
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Account Manager
NBS Television
Kampala
10.2018 - Current
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed pipeline to monitor sales progress and boost company revenue.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Analyzed key competitors to respond to competitive threats.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Listened attentively to client feedback to create stronger relations and shape business.
- Identified key entry points to enhance market penetration and maximize returns.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Business Executive
Nation Media / Daily Monitor
Kampala
01.2014 - 10.2017
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Participated in monthly training on latest technology trends and products in industry.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Managed and organized internal communication to hold staff accountable to priorities.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Developed strategy to combat increased competitive presence within territory.
- Managed divisional marketing, advertising and new product development.
- Led team of 5 other leaders reporting to Board of Directors.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
- Directed technological improvements, reducing waste and business bottlenecks.
Branch Manager
African Queen Limited
Mbale
01.2007 - 12.2016
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
Education
Diploma in Public Administration And Management - Diploma in Public Administration And Management
Nkumba University
Entebbe - Uganda 09.2000 - 04.2003
High School Diploma -
Kololo Secondary School
Kampala 01.1998 - 12.1999
High School Diploma -
Nyamitanga Secondary School
Mbarara 01.1994 - 02.1997
Skills
Client rapport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
NBS Television
10.2018 - Current
Business Executive
Nation Media / Daily Monitor
01.2014 - 10.2017
Branch Manager
African Queen Limited
01.2007 - 12.2016
Diploma in Public Administration And Management - Diploma in Public Administration And Management
Nkumba University
09.2000 - 04.2003
High School Diploma -
Kololo Secondary School
01.1998 - 12.1999
High School Diploma -
Nyamitanga Secondary School
01.1994 - 02.1997
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