Paddy Mutanda

• Jay Fortune is an export company dedicated to delivering premium quality foodstuffs to international markets across Europe, Canada and the Middle East. As a Business Development Executive, these are a few of the roles I performed:
• identified high potential markets in Europe, Canada and the Middle-East and built strong relationships with clients leading to increased customer satisfaction and repeat business.
• Studied market trends, customer needs, competitor pricing and demanded patterns.
• Use platforms like linkedin, trade directories and exhibitions to generate leads.
• Developed sales strategies aligned with company goals.
• Ensure compliance with export regulations, food safety standards and customs requirements.
• Set targets and work towards achieving monthly/quarterly sales targets.
• Support market campaigns and promotions, trade fairs and exhibitions.
• Develop sales materials and product presentations.
• Suggest improvements and new product lines for export.
• Work closely with procurement, quality assurance, logistics and finance.

• Oversaw overall hotel operations, ensuring smooth day-to-day management and exceptional guest experience.
• Worked with the entire hotel staff to ensure high standards of cleanliness, safety, and hospitality compliance across all departments.
• Handled guest relations and resolved complaints, ensuring satisfaction and repeat business.
• Monitored financial performance, including budgeting, cost control and revenue optimization.
• Managed staff recruitment, training and performance creating a customer focused team.
• Coordinated with suppliers and vendors for procurement of hotel suppliers and services.
• Maintained excellent customer service, improving hotel reputation and guest reviews.

AAPT Australia is a national network in Australia that offers fiber and internet infrastructure. My roles included:

• Provided high quality customer support via phone, email, and chat ensuring customer satisfaction and retention from all Austrian states including South/West Australia, Victoria, Queensland, New Southwales and Tasmania.
• Assisted customers with service inquiries, account management, billing issues and technical support.
• Resolved customer complaints effectively and professionally, ensuring positive outcomes from clients calling in from all states.
• Achieved individual performance targets such as response time, customer satisfaction and call resolution.
• Offered product and service information, upselling where appropriate.

Telstra is Australia's largest telecommunications company providing a wide range of services across the country.

• Delivered exceptional customer service through phone, email and live chat assisting customers from all over Australia with inquiries and support needs.
• Assisted customers with account management, billing, plan changes and service upgrades.
• Resolved technical and service related issues with clear guidance.
• Responded to customer requests for Telstra products, services, and company information.
• Worked collaboratively with team members and other departments to resolve complex customer cases.
• Maintained a professional, friendly and customer focused approach at all times.