Pamela Nakiryowa
Kampala
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process.
Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations, developing strong customer relationships by providing excellent service, detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Loan Officer / Sales and Marketing
Demos Capital Microfinance
01.2021 - Current
- Evaluate loan applications, assessing creditworthiness and conducting risk analysis
- Provide exceptional customer service, building and nurturing client relationships
- Manage loan disbursal, monitor repayments, and ensure efficient collections
- Collaborate with the sales and marketing team to develop targeted growth strategies
- Conduct market research and analysis to identify customer segments and opportunities
- Deliver compelling sales presentations and pitches to attract new clients
- Participate in networking events and community outreach activities to promote the company's brand
- Prepare reports on loan portfolio performance, sales targets, and market insights.
- Played a pivotal role in implementing new policies aimed at reducing delinquency rates among borrowers.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Sales Associate
Trudy Apparel
01.2018 - 01.2021
- Solicit orders from diverse customer categories
- Generate periodic sales reports on a daily, weekly, and monthly basis
- Welcome and assist customers in selecting products to meet their needs
- Provide product knowledge, recommendations, and exceptional customer service
- Maintain a tidy and appealing store environment, including merchandise displays
- Process sales transactions accurately using the POS system
- Handle customer inquiries, concerns, and complaints promptly
- Monitor and replenish inventory, notifying management of restocking needs
- Stay informed about new arrivals and trends through ongoing product training
- Collaborate with the team to achieve sales targets and contribute to overall success
- Assist with receiving and checking merchandise shipments for quality and accuracy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Uganda Advanced Certificate of Education -
Bethany High School- Naalya
WAKISO12.2015
Uganda Certificate of Education -
Faith High School - Sonde
MUKONO12.2013
Skills
- Financial transactions expertise
- Deep knowledge of bankruptcy processes
- Terms negotiation
- Financial analysis aptitude
- Customer service-focused
- Credit analysis
- Interpersonal Communication
- Client Counseling
- Analytical Skills
- Adaptability and Flexibility
Languages
English
Luganda
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Received “Employee of the Quarter” service award from June 2022 - August 2022
- Developed prospects for new loans by conducting 100 weekly cold calls.
Certification
- Certified Senior Loans Officer , Demos Capital Limited - 3years
Timeline
Loan Officer / Sales and Marketing
Demos Capital Microfinance
01.2021 - Current
Sales Associate
Trudy Apparel
01.2018 - 01.2021
Uganda Advanced Certificate of Education -
Bethany High School- Naalya
Uganda Certificate of Education -
Faith High School - Sonde
Attributes
- Proactive learner
- Self-motivated and driven
- Efficient multitasker
- Goal-oriented
- Reliable and dedicated to delivering quality work
References
- Ms. Gertrude Maase, Managing Director, Trudy Apparells, 0754797102
- Mr. Julius Betunga, Managing Director, J&S Properties, 0772908199
- Pearl Baine, CEO, Demos Capital Limited , 0772573441
watching movies
Movies usually calm me after a long day of finishing my work schedule
Attributes
- Proactive learner
- Self-motivated and driven
- Efficient multitasker
- Goal-oriented
- Reliable and dedicated to delivering quality work
References
- Ms. Gertrude Maase, Managing Director, Trudy Apparells, 0754797102
- Mr. Julius Betunga, Managing Director, J&S Properties, 0772908199
- Pearl Baine, CEO, Demos Capital Limited , 0772573441
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