Pamela is a highly skilled, committed, dynamic, enthusiastic, result oriented, and innovative administrative professional with the capacity to deliver exceptional Office operations, administration, management, logistical and program support to fast paced organizations. With a high level of integrity and ethical standards, empathetic, and high degree of emotional control I have earned over 10 years of experience as a strong planner, adept at strengthening office practices and accomplishing daily operational activities in a timely manner. I am an accomplished Administrative official with a solid foundation in organizing, prioritizing and maintaining administrative procedures. I have confidence in managing day to day office operations, human resource processes and making independent decisions with a proven record of optimizing staff productivity with a proactive approach. My experience in office administration and support to human resource management gives me the enthusiasm with which to face greater challenges. A detail- orientated administrator adept at making critical decisions, with expertise in critical analysis and problem solving skills as well as dedication to organizational growth and development best summarizes my skills.
Hi, I’m
Pamela Pirachel Odoch
Administrator
Wakiso,102
Summary
Overview
17
years of professional experience
5
Certifications
Work History
Trinity Bajio international hospitalMukono, Uganda
Hospital Administrator
07.2020 - Current
Job overview
- Managed general office administration and day to day operations of the hospital. From general physical outlook of environment and staff to the internal functioning of each department.
- Developed the capacity to streamline workflow flow processes with an eye for detail and led the team that redesigned the appropriate work flow processes to promote, improve and maintain quality standards of patient care. Developed protocols for each department.
- Initiated a professional approach to the staff recruitment process for the organization and effectively supervised and motivated staff. Minimizing staff turnover by up to 80% annually.
- Successfully developed job descriptions for all staff, streamlining individual roles that led to significant improvement in staff performance and increased productivity. Conducted periodic performance appraisals to constantly check performance.
- Organized staff payroll, working closely with accounts team to ensure timely delivery.
- Assessed staff performance through close monitoring of individual key performance indicators through department heads.
- Planned and coordinated the Institution of a system that enables the smooth flow of interdepartmental activities that has enhanced efficiency and made easy report writing for timely submission.
- Excelled in multitasking and comfortably working with tight deadlines thereby effectively prioritizing tasks to meet set goals.
- Reviewed and recommended the improved service delivery mechanisms that have led to an increase in the patient numbers and consequent steady growth in business. This has also enabled the registration of a higher client retention rate and loyalty of patients.
- Advised and guided management on compliance and regulatory requirements and procedures that enabled the successful registration of the facility with local government, Ministry of Health and other regulatory bodies.
- Promoted excellent interpersonal relationships with the staff as well as all stakeholders of the organization to ensure team work and success with a combined approach.
- Developed and maintained a clear and efficient record keeping and filing system for the organization maintaining high levels of patient confidentiality.
- Monitored office inventory supplies with attention to detail and assisted in the overall procurement processes
Smile Care Uganda / Seeta – MukonoMukono, Uganda
Program Administrator
07.2020 - Current
Job overview
- Smile care Uganda is a sister organization to Trinity Bajio International hospital where I have worked as program administrator.
- Wrote at least two proposals to raise funds and drew up budget plans of up to USD30,000 allocated and maintained to specific program activities.
- Formulated an appropriate communication strategy between the office and field staff in line with organizational guidelines
- Directly supervised the recruitment, training and mentoring of program staff, and also initiated the recruitment and training of village health teams in order to sensitize and promote awareness of the available services by smile care at the village and household level.
- Supported the provision of comprehensive care and management for children with cleft lip and palate conditions through implementation of different cleft programs.
- Coordinated the organization’s plans and activities with Smile train, the mother organization.
- Coordinated program activities and managed staff to ensure the smooth running of the program.
- Developed patient feedback channels that have enabled the engagement of Customers to better understand their needs and deliver excellent service. I encouraged the continuous Improvement in the delivery of quality service and patient care
- Designed simple work flow processes that have ensured timely delivery of patient care and services at smile care as well as eased coordination with field staff.
Ikan Medical Center KampalaKampala, Kampala District
Administration Officer
04.2019 - 06.2020
Job overview
- Supported the efficient and smooth operations of the facility, coordinating Interdepartmental tasks and providing administrative support.
- Provided assistance in the implementation of new initiatives and maximized existing opportunities to ensure provision of quality healthcare as well as business growth.
- Provided support in the establishment of new and strengthened existing relationships with all stakeholders.
- Assisted in the development of job descriptions for all staff medical and non-medical, to streamline roles, enhance performance to implement management initiatives in order to address performance gaps.
- Assisted in the generation of periodic reports within agreed deadlines to enable timely review of performance. Bi annually held performance appraisals for each staff.
- Assisted in the monitoring of monthly office stock levels, conducting physical counts and reconciling with stock management system.
- Coordinated the procurement processes in liaison with suppliers to keep all orders delivered effectively.
Airtel UgandaKampala, Kampala District
Corporate Administration Manager
01.2009 - 05.2011
Job overview
- Assisted in the recruitment and training of staff for the department.
- Assessed staff performance through close monitoring of individual KPI target achievements.
- Developed new service delivery mechanisms to ensure efficient functioning of daily business operations in the corporate department.
- Supervised the corporate customer lifecycle management processes for the corporate department.
- Reviewed and recommended improvement of existing workflow processes as well as developing new ones when required.
- Advised and guided management on corporate business development
- Initiated and guided the redesigning of job descriptions of customer relationship managers to enhance productivity.
- Assisted in the networking process for the acquisition of corporate customers, also assisting in market intelligence.
- Checked requisitions for equipment and supplies invoices for the department, addressing queries before forwarding for approval
- Monitored office inventory supplies with attention to detail and purchased required new material within budget allocations.
Education
Uganda Management InstituteKampala
Master of Science from Management
11-2014
University Overview
Uganda Management InstituteKampala
Post graduate Diploma from Management
11-2008
University Overview
Makerere University KampalaKampala
Bachelor of Arts from Education
06-1999
University Overview
Skills
Quality improvement
Patient safety
Operations management
Written communication
Professionalism
Interpersonal skills
Budget planning
Performance monitoring
Task prioritization
Analytical skills
Project management
Relationship building
Strategic planning
Attention to detail
Problem-solving aptitude
Adaptability
Organizational skills
Affiliations
Affiliations
- Current membership chairperson for the Lions club of Pakwach
- Board Secretary Lions club of Pakwach - Pajobi people with disability project
- Secretary Jonam women association (JOWA)
- Chairperson Education committee (JOWA)
Certification
Certificate: The Customer Driven Organization
Timeline
Hospital Administrator
Trinity Bajio international hospital
07.2020 - Current
Program Administrator
Smile Care Uganda / Seeta – Mukono
07.2020 - Current
Administration Officer
Ikan Medical Center Kampala
04.2019 - 06.2020
Corporate Administration Manager
Airtel Uganda
01.2009 - 05.2011
Uganda Management Institute
Master of Science from Management
Uganda Management Institute
Post graduate Diploma from Management
Makerere University Kampala
Bachelor of Arts from Education