Video editing
Pascaline Basubi
Student
Kampala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Business Owner
Me
Kampala
01.2023 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Reduced operational risks while organizing data to forecast performance trends.
Customer Service Executive
StudyNet
Kampala
07.2022 - 09.2022
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Shopkeeper
Elysee Muganza, Mother
Kampala
12.2019 - 08.2020
- Kept sales receipts and maintained accounting records.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Assisted customers by answering questions and suggesting merchandise.
- Documented shipping and receiving records to confirm receipt of orders.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor Of Public Health - Science, Technology, And Society
Cavendish University
Kampala, Nsambya 04.2022 - Current
Skills
Business planning
Customer Relations
Consulting
Coaching and mentoring
Staff training/development
Product development
Case management
Clinical quality program standards
Chronic disease management
Patient care
Patient Management
Medication Administration
Medical office administration
Medical Records Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Medical services
Timeline
Business Owner
Me
01.2023 - Current
Customer Service Executive
StudyNet
07.2022 - 09.2022
Bachelor Of Public Health - Science, Technology, And Society
Cavendish University
04.2022 - Current
Shopkeeper
Elysee Muganza, Mother
12.2019 - 08.2020