PATIENCE NGAMITA
Kampala
Summary
Developed leadership and operational management skills in high-paced banking environment, looking to transition into new field. Proven ability to oversee financial operations and enhance team performance, ensuring organizational success. Committed to leveraging transferable skills to drive results and support team growth in new career path.
Overview
11
11
years of professional experience
Work History
Branch Manager
Bayport Financial Services
08.2023 - Current
- Led efforts to meet sales and operational goals daily by actively managing branch operations.
- Fostered strong business partnerships and relationships with Government and Community leaders.
- Handled sales duties with KPIs focused on business growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Credit Officer
Finance Trust Bank
02.2022 - 07.2023
- Allocated loans to clients through BR interface.
- Sold loan products to specific clientele.
- Conducted telemarketing efforts to promote various banking products.
- Executed detailed KYC processes for loan recipients.
- Reviewed loan applications for accuracy and completeness.
- Evaluated clients' financial status using banking software and applications.
- Conducted field visits to assess creditworthiness and risk profiles.
- Collected financial data from clients.
- Approved or declined loans based on risk analysis.
- Negotiated loan payment schedules with customers.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Adhered to banking standards and government lending guidelines for loan services.
- Checked appraisals, title information and insurance documents for each property.
Banking Operations Supervisor
Finca International
05.2014 - 05.2019
- Ensured the preparation and processing of financial statements.
- Coordinating with corporate clients regarding their accounts.
- Drafted, sent out and pursued payment on invoices.
- Introduced strategies to maximize accuracy, optimize productivity, and minimize expenditures.
- Oversee tasks in frontline and back offices.
- Coordinated preparation activities for the teller team each day.
- Verified all tellers' balances with head teller.
- Guaranteed exceptional service experience for clients at both customer care desks and teller counters.
- Addressed customer queries and ensured appropriate feedback.
- Maintained cleanliness and readiness of the banking hall for optimal service.
Education
Bachelor's Degree - Business Administration And Management
Uganda Martyrs University
Masaka Diploma - Information Technology And Business
Uganda Institute of ICT
Nakawa, Kampala 04.2012
Uganda Advanced Certificate Of Education -
St Theresa Girls Ss
Bwanda, Masaka 2008
Uganda Certificate Of Education -
St Theresa Girls Ss
Bwanda, Masaka 2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Decision-making
- Cash handling
- Team player
- Business development
- Proficient in MS office
- Banking
- Risk mitigation
Hobbies and Interests
Reading, Writing, Nature and travelling, Watching documentaries
References
- Franklin, Athieno, Branch Credit Supervisor, franklin.athieno@financetrust.co.ug, 0779205484, Finance Trust Bank
- Ignatius, Ahimbisibwe, Senior OTC Operator, janyansio@gmail.com, 0770653180, BTS Clearing and Forwarding LTD
- James, Mbago, Auditor, james.mbago@fincaug.org, 0702916582, Finca (U)Ltd MDI Mbale Branch
Timeline
Branch Manager
Bayport Financial Services
08.2023 - Current
Credit Officer
Finance Trust Bank
02.2022 - 07.2023
Banking Operations Supervisor
Finca International
05.2014 - 05.2019
Bachelor's Degree - Business Administration And Management
Uganda Martyrs University
Diploma - Information Technology And Business
Uganda Institute of ICT
Uganda Advanced Certificate Of Education -
St Theresa Girls Ss
Uganda Certificate Of Education -
St Theresa Girls Ss
Similar Profiles
Katlego Solly Calvin SeilaneKatlego Solly Calvin Seilane
Salesperson at Bayport Financial ServicesSalesperson at Bayport Financial Services
Halima Abdallah MzirayHalima Abdallah Mziray
Loan officer at Bayport Financial ServicesLoan officer at Bayport Financial Services
TINA CHEEMBETINA CHEEMBE
Senior Accounts Assistant at Bayport Financial ServicesSenior Accounts Assistant at Bayport Financial Services