PATRICIA ANITAH HOPE WALAGA
Kampala,102
Summary
Dedicated and results-driven Client Relationship Lead with over 10 years of experience in fostering strong client relationships and delivering exceptional service. Proven ability to collaborate with cross-functional teams, address client needs, and enhance overall satisfaction. Skilled in developing and implementing strategies to optimize client engagement and retention, contributing to company growth and success. Experienced in email correspondence management, technical support, and team supervision. Holds a Bachelor's degree in Mass Communication with a Public Relations major and an MBA in Communication and Public Relations. Seeking a challenging role as a Communications Officer to utilize expertise in public relations, project management, and content creation to drive impactful communication strategies and enhance organizational objectives.
Communications professional with robust experience in managing internal and external communications. Skilled in crafting compelling messages, media relations, and digital content creation. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Overview
14
14
years of professional experience
Work History
Communications Specialist
Millenium Promise Alliance for MOLG
09.2024 - Current
- Crafted, refined communication content.
- Managed multiple communication platforms
- Engage clients in discussions.
- Drafted clear and focused content.
- Organized various events and networking sessions.
- Created impactful social media content.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Took photographs and videos during special events for promotional materials and social media pages.
- Developed a comprehensive media outreach plan to increase visibility of the organization in local, regional, and national markets.
Client Relationship Lead
Lenovo APC (Malaysia & Singapore): Scicom (Msc) Berhard
11.2020 - 12.2023
- Spearheaded effective management of client relationships at Lenovo APC (Malaysia & Singapore) within Scicom (Msc) Berhard.
- Collaborated with cross-departmental teams to address client needs.
- Developed strategies to enhance client engagement and retention.
- Built relationships with customers and community to promote long-term business growth.
- Kept detailed records of daily activities through an online customer database.
- Liaised with clients by phone, email, and text messaging to meet client needs and define expectations.
- Utilized Lenovo APC CRM applications for recording and tracking client interactions.
- Maintained detailed records of all client interactions to ensure seamless experience during future engagements.
- Collaborated with cross-functional teams to develop tailored solutions for each client''s unique requirements.
- Reviewed overdue tickets and followed up with customer support personnel to resolve root cause of delay.
Email Correspondence Manager
Scicom (Msc) Berhad: PSI
05.2018 - 11.2020
- Composed correspondence, prepared reports, and managed variety of administrative tasks
- Drafted and revised various documents to maintain accuracy.
- Composed and refined business documents for precise information dissemination.
- Managed high volumes of daily inbound and outbound mail traffic, ensuring accurate delivery and timely receipt of important communications.
- Trained new employees on company correspondence policies, ensuring consistent approach across the team.
- Provided backup support to other administrative staff members during periods of high demand or absence, ensuring seamless service continuity.
- Organized and maintained critical communications.
Support Analyst for IT Service Desk
Scicom (Msc) Berhad: Pearson Education: UK Service Desk
09.2014 - 05.2018
- Swiftly assigned daily team duties in accordance with SLA.
- Managed user permissions and systems administration.
- Resolved hardware, software, and network issues for end users.
- Established benchmarks to assess team performance.
- Led a team of customer service representatives to enhance service quality.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
Public Relations and Protocol Intern/ Volunteer
Parliament of Uganda
10.2010 - 07.2011
- Enhanced public perception via targeted media outreach.
- Fostered relationships with public relations professionals to remain updated on current events.
- Coordinated public relations events to elevate government awareness.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
MBA - Communication and Public Relations
07.2013
Bachelor of Arts - Mass Communication: Public Relations Major
11.2010
Skills
- Adaptability
- Communication
- Accountability
- Communications
- Resilience
- Social media
- Adobe Creative
- Event coordination
- Internal communications
- Social media management
- Media relations
Personal Information
Title: Communications Officer
References
- Christopher Michael Cutter, +60122338407, Vice president Operations, Pearson UK(SCICOM MSC Berhard), christophermichael.cutter@gmail.com
- Martins Okorie, +601121157579, Operations Manager, Lenovo APC (SCICOM MSC Berhard), martins.okorie@scicom.com.my
- Shumirai Sheba Chambat, +60172131332, Assistant Manager Operation, Huawei Australia/ New Zealand (SCICOM MSC Berhard)
Shorttermemployment
Census Enumeration Supervisor, Uganda Bureau Of Statistics, 05/01/24, 05/31/24, Kajjansi Town council, Dispersed and retrieved Census instruments and materials inside the designated monitoring zone., Orientated LC1/Cell members who served as mentors in the designated monitoring zone., Supervised the designated area on a technical and administrative level., Monitored the progress of the enumerator and confirmed the data gathered., Carried out the community questionnaire, gathering data on community services., Enlisted the participation of community leaders in focus group talks to finish the community questionnaire., Recommended enumerators to the Division/Sub-county supervisor for payment.
Languages
Luganda
Native language
English
Advanced
C1
Timeline
Communications Specialist - Millenium Promise Alliance for MOLG
09.2024 - Current
Client Relationship Lead - Lenovo APC (Malaysia & Singapore): Scicom (Msc) Berhard
11.2020 - 12.2023
Email Correspondence Manager - Scicom (Msc) Berhad: PSI
05.2018 - 11.2020
Support Analyst for IT Service Desk - Scicom (Msc) Berhad: Pearson Education: UK Service Desk
09.2014 - 05.2018
Public Relations and Protocol Intern/ Volunteer - Parliament of Uganda
10.2010 - 07.2011
Limkokwing University College of Creative Technology - MBA, Communication and Public Relations
Uganda Christian University - Bachelor of Arts, Mass Communication: Public Relations Major
Similar Profiles
Sonam Tshering TenzingSonam Tshering Tenzing
Cleaner at karrinyup Shopping Centre, milleniumCleaner at karrinyup Shopping Centre, millenium
Patricia AmanniampongPatricia Amanniampong
PBX Hotel Operator at Millenium HotelPBX Hotel Operator at Millenium Hotel
Darleen WigalDarleen Wigal
Configuration Manager at MilleniumConfiguration Manager at Millenium