Patrick Obella
Kampala
Summary
Certified Network Associate who is an IT Specialist with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Assistant
UGANDA RED CROSS SOCIETY
03.2017 - 06.2023
- Control and maintain IT systems to minimize IT service downtime.
- Assist in performing software installations and support day-to-day systems operations
- Troubleshooting the LAN
- Hardware and software support
- Ensure that the anti-virus within the organization is updated on a timely basis
- Performing preventive maintenance service on the IT equipment on a scheduled basis
- Perform general repairs on IT equipment and peripherals as instructed
- Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance
- Maintain a record of all equipment received for repairs and maintenance.
- Provide help desk and technical support to the users
- Provide Simple guidelines training to the staff during service time.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
I.T SUPPORT OFFICER
Post Bank UGANDA LIMITED
01.2013 - 01.2016
- Ensure there is business continuity, thereby ensuring that the Organization's Computer
- Systems, Networks and Systems infrastructure are maintained functional at all times
- Train staff or clients a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Installing and configuring computer hardware operating systems and applications;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Controlling and monitoring user access to the database and maintaining security
- Perform overall records management function including thus file classification, archiving and back up of files in keeping with approved professional standards and methods
- Routinely operate, control and maintain the installed computer systems including control of data.
Education
Bachelor of Science - Information Technology
Uganda Christian University
Mukono2016
Advanced Diploma - Software Engineering
Aptech Computer Education Center
Kampala11.2010
A-Levels -
Hillside High School Bunamwaya
Kampala2003
O' Levels -
Progressive Secondary School
Wakiso2001
Skills
- Communication skills
- Problem-solving
- Knowledge of software and Hardware
- Multilingual
- Customer Satisfaction
- Customer Support
- Team Support
- File Management Software
- Emergency Service Coordination
- Hardware and Software Configuration
Additional Information
- INTERESTS AND HOBBIES: Research.
Certification
- Certified Cisco Network Associate
Languages
English
First Language
Swahili
Upper Intermediate
B2
Timeline
Information Technology Assistant
UGANDA RED CROSS SOCIETY
03.2017 - 06.2023
I.T SUPPORT OFFICER
Post Bank UGANDA LIMITED
01.2013 - 01.2016
Bachelor of Science - Information Technology
Uganda Christian University
Advanced Diploma - Software Engineering
Aptech Computer Education Center
A-Levels -
Hillside High School Bunamwaya
O' Levels -
Progressive Secondary School
- Certified Cisco Network Associate
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