PAUL DOUGLAS SSEDDUGGE MUWANGA
Kampala,102
Summary
Results-driven Sales and Business Development professional with 6+ years of experience across retail, insurance, and healthcare. Proven success in consultative selling, client relationship management, and branch operations, generating UGX 88 million in Annual Premium Equivalent (APE) insurance sales, managing a portfolio of 60+ insurance clients, and contributing to optical branch sales growth from UGX 25 million to UGX 40 million per month. Skilled in CRM systems, lead generation, business development, and consistently exceeding sales targets.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Retail Sales & Operations Lead
Seki Games & Movies Hub
Kampala
06.2025 - Current
- Managed daily sales operations, inventory, cash reconciliation and customer service.
- Increased customer traffic through local marketing campaigns, community engagement and targeted promotions.
- Developed and led a customer-focused entertainment and digital services business, enhancing community engagement.
- Introduced additional revenue streams including printing, gaming and digital services to diversify business income.
- Analyzed customer feedback and purchasing trends to refine service offerings, increasing repeat business.
Retail Branch Manager
Optica Ltd
Kampala
09.2023 - 05.2025
- Supported branch revenue growth from UGX 25 million to UGX 40 million per month through improved customer engagement and sales performance.
- Managed branch KPIs including sales performance, inventory accuracy, customer satisfaction and operational compliance.
- Developed sales staff through coaching on consultative selling techniques, customer service, and product knowledge.
- Built strong customer relationships through professional service recovery and personalized product recommendations.
- Oversaw branch operations encompassing sales, customer service, inventory management, and staff supervision.
- Utilized SAP ERP and POS systems for effective inventory management, sales reporting, and operational analysis.
Eye Wear Consultant
Optical Ltd
Kampala
09.2022 - 08.2023
- Delivered consultative sales by recommending tailored eyewear solutions aligned with customer needs, enhancing overall shopping experience.
- Contributed to achieving monthly branch sales targets through personalized customer engagement, fostering long-term client relationships.
- Educated customers on lens technology and after-sales care, boosting customer confidence and satisfaction with eyewear purchases.
- Maintained accurate prescription interpretation and fitting standards.
Life Assurance Advisor
Prudential Uganda
Kampala
01.2019 - 08.2022
- Generated over UGX 88 million Annual Premium Equivalent (APE) in insurance sales through consultative selling and relationship-based business development.
- Managed portfolio of 60+ active insurance clients, providing personalized financial protection solutions and fostering long-term account relationships.
- Consistently achieved and exceeded monthly sales targets through disciplined prospecting, referrals, and structured follow-up.
- Conducted comprehensive financial needs analyses to recommend appropriate life insurance and investment solutions.
- Delivered workplace presentations and financial education sessions, generating qualified sales opportunities and expanding client base.
- Utilized the company's CRM and digital sales platforms to manage customer records, monitor policy performance, track opportunities, and maintain accurate sales pipelines.
- Provided proactive after-sales support, enhancing client retention, referrals, and building long-term customer relationships.
Sales Assistant
Mr. Scope Mobile Accessories, Kampala
Kampala
01.2017 - 12.2018
- Assisted customers in selecting mobile accessories, and related technology products through consultative retail selling.
- Contributed to monthly retail sales averaging UGX 7–8 million by delivering excellent customer service and product recommendations.
- Supported inventory management, merchandising, and stock replenishment to ensure product availability.
- Processed daily sales transactions and built customer relationships that encouraged repeat business.
- Assisted with sourcing and fulfilling customer orders for imported and specialty mobile accessories.
Education
Proficiency Diploma in Insurance -
Insurance Training College Uganda
Kampala03-2021
Cisco Certified Network Associate (CCNA) - Cisco IT Essentials
Uganda Technology & Management University
Kampala12-2019
Skills
- Sales operations
- Customer engagement strategies
- Retail operations management
- CRM systems management
- Customer relationship management
- Point of sale processing
- Market analysis
- Digital marketing
- Microsoft Excel proficiency
- Office Suite expertise
- Google Workspace applications
Accomplishments
- Generated over UGX 88 million in Annual Premium Equivalent (APE) insurance sales through consultative selling and relationship-based business development.
- Built and managed a portfolio of 60+ active insurance clients, delivering exceptional customer service and long-term client retention.
- Supported optical branch sales growth from UGX 25 million to UGX 40 million per month through effective sales leadership, customer engagement, and operational excellence.
- Progressed from Sales Consultant to Branch Manager based on strong sales performance and leadership capabilities.
- Consistently achieved and exceeded sales targets across retail, insurance, and healthcare sales environments.
Languages
- English
- Luganda
Volunteer Experience
Children's Ministry Volunteer
Watoto Church Uganda | June 2018 – Present
- Mentor and develop children through engaging lessons and leadership activities.
- Coordinate with volunteer teams to deliver weekly programs and special events.
- Support the Rangers leadership initiative, mentoring young leaders in teamwork and responsibility.
- Build positive relationships with children, parents, and fellow volunteers through effective communication
Certification
- Google Digital Marketing Course (Google Digital Garage), 2021
- Cisco IT Essentials, 2018-2019
References
- Larsen Milimu, Optica Limited (Regional Manager)
larry.larsen@optica.africa, +254 708 901818
- Mary Towaali, Agency Supervisior (Prudential Assurance Uganda Ltd)
+256 702 444426
Languages
English
Proficient (C2)
C2
Luganda
Native
Native
Timeline
Retail Sales & Operations Lead
Seki Games & Movies Hub
06.2025 - Current
Retail Branch Manager
Optica Ltd
09.2023 - 05.2025
Eye Wear Consultant
Optical Ltd
09.2022 - 08.2023
Life Assurance Advisor
Prudential Uganda
01.2019 - 08.2022
Sales Assistant
Mr. Scope Mobile Accessories, Kampala
01.2017 - 12.2018
Proficiency Diploma in Insurance -
Insurance Training College Uganda
Cisco Certified Network Associate (CCNA) - Cisco IT Essentials
Uganda Technology & Management University