Hi, I’m
Paul Kyaligonza
Customer Care Geek
Nakawa ,Kampala
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Knowledgeable and dedicated customer service professional with extensive 4 year experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
Work History
Mukuru Money Remittance Kampala
Sales Agent (Part Time)
01.2023 - Current
Job overview
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 25%.
- Explained features and advantages of Mukuru products or services to promote sales.
Audley LimitedKampala
Croupier
02.2022 - Current
Job overview
- Applied standard or special rules to games based on pre-agreed game rules.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Controlled equipment such as roulette wheels to run games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Fincredit Uganda LimitedKampala
Call Center Agent
01.2019 - 12.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Rwenzori Best Loaf Fort Portal
Route Sales Representative
12.2015 - 07.2016
Job overview
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Education
Makerere University Kampala, Uganda
Bachelor Of Business Administration from Finance
01.2020
St. Leo's College, KyegobeFort Portal, Uganda
Uganda Advanced Certificate Of Education from Economics
12.2015
St. Kaggwa Bushenyi High School Bushenyi, Uganda
Uganda Certificate Of Education
11.2013
Skills
- Customer Retention Abilities
- Client Development and Retention
- Lead Generation and Sales Know How
- Interpersonal Communication Skills
- Attention to Details
- Numerical Accuracy
- Customer Assistance
- Maintaining Customer Database
- Technological Knowledge
- Problem-Solving Strengths
- Contract Negotiation Expertise
- Information ordering
Accomplishments
- Ranked Best Sales Representative in Uganda for June 2019 at Fincredit Uganda.
Languages
English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
Runyoro / Rutooro
Advanced (C1)
Luganda
Intermediate (B1)
Lukhonzo
Intermediate (B1)
Runyankore /Rukiga
Intermediate (B1)
Reference
Mr Robert Muhindo Mulekya
+256774957781
Chief Accountant
Fincredit Uganda Limited
Mr Jaaza Mahmood
+256752944677
Senior lecturer
Makerere University Business School
Mr Christopher Ssenyonga
+256702603660
Digital Banker
Absa Uganda Limited
Additional Information
I briefly worked at AAR Credit Services as an intern from June to August 2018. Handling customer records, processing orders and learnt Microsoft Word with Excel.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent (Part Time)
Mukuru Money Remittance
01.2023 - Current
Croupier
Audley Limited
02.2022 - Current
Call Center Agent
Fincredit Uganda Limited
01.2019 - 12.2021
Route Sales Representative
Rwenzori Best Loaf
12.2015 - 07.2016
Makerere University
Bachelor Of Business Administration from Finance
St. Leo's College, Kyegobe
Uganda Advanced Certificate Of Education from Economics
St. Kaggwa Bushenyi High School
Uganda Certificate Of Education
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