Counseling
Paul Opio
Administration Officer
Gulu,304
Summary
Self-motivated Administrator who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Administrator
Watoto Church Ltd
Gulu
01.2009 - Current
- Collected, validated, and distributed information to employees on monthly basis which improved performance by 20% (appraisal reports,2023).
- Computerized office activities, maintained customer communications, and tracked records which let to reduction of stationery costs by 50% as per (purchase orders , 2023) reports.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel hence improving speed of serving clients by 50%.
- Entered and maintained departmental records in company database thereby improving availability of records for audit purposes by 30%.
- Managed company schedule to coordinate calendar and arrange travel weekly thereby improving productivity of staff members by 20%.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow such as making liquid soap for cleaning and office maintenance thereby reducing budget allocation for cleaning and maintenance by over 2,000,000 during financial year 2023.
- Leveraged bookkeeping software and automated processes to reduce errors. Promise (software) has enabled organization to reduce errors in advance and expense report by 99%.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures most especially for service providers thereby enabling failure rate to reduce by 40%.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures by conducting monthly wellness and training sessions .
- Evaluated staff performance and provided coaching to address inefficiencies by conducting weekly feedback and on hand appraisal meeting.
Human Resources Administrator
Pearl Afrique Hotel Ltd
Gulu
01.2008 - 12.2008
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork for three employees monthly for example managed one on boarding and one exit interviews.
- Prepared new hire letters, employee contracts, and corporate policies and handed them to new employees as and when hired.
- Answered employee inquiries regarding health benefits and provident fund to increase awareness.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations improving operation by 20%.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment thereby reducing employee related court cases by 80%.
- Collaborated with managers to identify and address employee relations issues thereby improving conflict resolution success rate by 60%.
- Improved office efficiency by effectively managing internal communications and correspondence thereby improving employee productivity rate by 70%.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration thereby reducing hiring turnaround time by 50%.
- Developed and monitored employee recognition programs thereby improving motivation and team work by 30%.
- Administered employee benefits programs and assisted with open enrollment on medical and lunch benefits for 20 employees.
- Created and delivered HR training sessions to staff, managers and executives quarterly improving feedback and learning by 10%.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements thereby saving budget by 30%.
- Advocated for staff members, helping to identify and resolve conflicts to reduce exit of employees from organization by 50%.
Education
MBA - Public Sector Management
Uganda Management Institute
Gulu, Uganda 08.2017 - Current
BBA - Accounting And Business Management
Gulu University
Gulu, Ugamda 08.2005 - 12.2008
Skills
Strong oral and written communication skills
Interested in relationship building for impact results
Love Coaching and training to enhance performance of teams
Work plan and budgeting
Report writing and analytical skills
Expense reporting
Analysis of documents, complaints, evidence and drafting of investigation reports
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 150 volunteers in the production of Cantata for Gulu in December 2022.
- Achieved and completed Annual Operating Plan by completing departmental/Gulu budgets with accuracy and efficiency which let to the approval of Gulu budgets.
- Awarded best employee of Watoto Church Gulu-2017
- Documented and resolved 4 cases of theft which led to compensation of property lost at church on sundays.
- Collaborated with team of 9 colleagues in the development of Quarterly reports.
Interests
Coaching
Mentoring
Training
Additional Information
- Customers Service Fundamentals Certificate from CustomersFirst Academy (Global Provider of Online Customer Service Training-2023
- Reporting writing skills from Udemy
- Facilitation skills from Udemy
- Coaching skills from Udemy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
MBA - Public Sector Management
Uganda Management Institute
08.2017 - Current
Administrator
Watoto Church Ltd
01.2009 - Current
Human Resources Administrator
Pearl Afrique Hotel Ltd
01.2008 - 12.2008
BBA - Accounting And Business Management
Gulu University
08.2005 - 12.2008