Paul Ssebayigga
Kampala
Summary
A calm, hardworking, self-motivated and responsible with an articulate and outgoing personality. I enjoy meeting new challenges and seeing them through to completion, while remaining confident and good humored under pressure. I am also an individual who adapts well to new situations and has consistently worked effectively as a team member
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Sales Supervisor
Airtel Uganda (ATX technology)
2023.10 - Current
- Supervise and coordinate a team of sales agents to ensure the companies targets are met
- Implement a sales system in the line with company's customers trade policies and commercial promotions and activities to boost sales
- Supervise market prospecting and ensure all leads and sales information is captured and maintained up to date in the company's CRM system
- Ensure that office and all sales agents are representative of the ATX/Airtel brand with regard to professional behavior
- Manage branch office and ensure all administrative matters such as adherence to company policies and procedures, stock control, security
- Carry out operational management and supervision of sales agents to plan lead generation and sales activities on daily basis
- Follow up with new and existing customers on a monthly basis to determine the quality of service they are experiencing.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Area Sales and Marketing Supervisor
Brightlife by FINCA International
2022.08 - 2023.09
- Overall management of the region and supervision to brightlife in the areas of operations
- Leadership to the direct sales agents to achieve sales targets.
- Sales planning and organizing daily work schedules, making promotions
- Developed cost effective sales plans for each product
- Collecting cash payments on the behalf of the organization
- Training and recruitment of the sales agents
- Proper custody of company stock and property in their possession from being lost.
- Work hand in hand with area technicians to solve customer complaints.
- Cultivated a positive team culture that encouraged collaboration, open communication, and shared success in achieving sales goals.
Sales and Marketing Supervisor
Brightlife by FINCA International
2020.02 - 2022.08
- Over all management and supervision to brightlife in the areas of operations
- Leadership to the direct sales agents
- Sales planning and organizing daily work schedules, making promotions
- Develop cost effective sales plans for each product
- Collecting cash payments on the behalf of the organization
- Recommendation for repossessions in cases of non-paying accounts
- Proper custody of company stock and property in their possession from being lost
- Maintain records on area and customer sales
- Work hand in hand with area technicians to solve customer complaints.
Branch Team Leader
SolarNow Uganda Limited
2019.05 - 2020.01
- Ensure safety of the company stock and property
- Head all branch operations in a cost-effective way
- Inform management about complex client issues and resolutions
- Identify and develop new business opportunities in the area
- Maintain effective problem solving and time management skills in client service operations at the branch
- Training employees and implement mentoring program to promote positive feedback and engagement to enhance productivity
- Collect and recommend repossession in cases of non-paying clients.
Client Service Officer
SolarNow Uganda Limited
2017.08 - 2019.04
- Identifying potential SolarNow clients
- Analyze SolarNow potential clients' financial status, credit and property evaluation to determine feasibility of granting potential solar system on credit or cash
- Handle customer complaints and take appropriate action to resolve them
- Explain to customers the different types of solar products that are available as well as the terms of those services
- Review and update potential application forms, order forms and credit assessment forms to ensure they are complete and accurate according to the policy hence delivering the right client
- Submit applications to credit officer for verification and recommendation
- Continue to nature and monitor clients' portfolio to ensure credit arrangement adherence and quality after sales services are achieved.
Sales Representative
SN Confectioneries
2015.01 - 2017.12
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Analyze the territory/market's potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Sales Executive
Sena Distributors - Airtel Partners
2011.11 - 2012.07
- Serving customers in a polite and professional manner
- Promoting the company's development
- Registering clients mobile telephone numbers.
Education
Makerere University
Masaka Secondary School
Masaka Secondary School
Skills
- Good analytical skills
- Problem solving skills and team management
- Rapport and relationship building
- Outstanding data management Sound knowledge of financial management
- Asset management and risk management
- Strong focus on accuracy and detailing and record keeping skills
- Ability to perform stock reconciliation
- Good communication skills and interpersonal skills
- Business development, and planning
- Sales team supervision
- Territory Management
- Sales Training
- Sales Presentations
- Performance Management
Languages
English
Luganda
References
- Miss Namusoke Samantha, +256 782760292, samanthanamusoke@gmail.com, General Manager,SN Confectionaries
- Miss. Ochendi Judith, +256705170490, Ochendijudith@gmail.com, Business Manager, Brightlife
- Mr. Lubega Francis, +256706701723, francislubega@gmail.com, Country Sales Manager, BrightLife, Uganda
- Mr. Samuel Tulinabo, +256 703301693, samueltlnb@gmail.com, Business Manager, Airtel Uganda
Hobbies and Interests
I have a keen interest in football. I was a player on the school football team during my time at secondary, and during this period I play for certain club and organized a number of very successful matches and both on and off campus.
Certification
- [sales and sales management], [ Whitten and Roy partnership] - [10 days]
Timeline
Area Sales Supervisor
Airtel Uganda (ATX technology)
2023.10 - Current
Area Sales and Marketing Supervisor
Brightlife by FINCA International
2022.08 - 2023.09
Sales and Marketing Supervisor
Brightlife by FINCA International
2020.02 - 2022.08
Branch Team Leader
SolarNow Uganda Limited
2019.05 - 2020.01
Client Service Officer
SolarNow Uganda Limited
2017.08 - 2019.04
Sales Representative
SN Confectioneries
2015.01 - 2017.12
Sales Executive
Sena Distributors - Airtel Partners
2011.11 - 2012.07
Makerere University
Masaka Secondary School
Masaka Secondary School