Pauline Tumwebaze
Kampala
Summary
Organized and dedicated professional with proven track record of providing exceptional innovation and creativity, customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor - Customer Care
Tayari Rides Limited
Kampala
05.2025 - Current
- Customer service management
- Team supervision and performance management
- Compliant handling and escalation
- Customer retention and relationship management
- Support collections, manage debts and track client payment behavior
- Records, reporting and documentation
- Training and customer education
Telle-Agent (Boda Banja) Call center
Boda Boda Banja Limited
Kampala Ntinda
06.2023 - 12.2023
- To manage inbound and/or outbound calls and communications
- To follow various communication scripts when speaking to a customer
- To handle customer engagement
- To identify customer needs, answer questions and solve problems
- To upsell company products and services when possible.
Administrative Assistant
TechBuzz Hub Limited
Kampala, Uganda
12.2023 - 04.2025
- Provided administrative and clerical support to ensure efficient operation of the office
- I also organized and scheduled appointments, managed filing systems, and coordinating with internal and external stakeholders along with other assigned tasks by my supervisor.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized for office clients such as board meeting room training sessions, and bookings to use the TechBuzz Hub office facilities.
- Supported collaboration through facilitating design thinking activities to increase team productivity and creativity meetings and tracking project progress.
- Managed financial data entry for efficient bookkeeping.
- Identified and recommended changes to existing operations policy processes to improve efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
Coordinator
Aids information center
Kampala
12.2021 - 10.2023
- Working with supply chain officers to constantly supply HIV testing kits ARVs and other consumables for both mothers and HIV infected infants
- Providing HIV prevention Services
- Going for field work to collect data.
Education
Design Thinking Coach - Entrepreneurship
Makerere Innovation Incubation Center
08.2023
Bachelor of Entrepreneurship And Small Business Management (Hons) - Entrepreneurship
Makerere University Business School
04.2023
Uganda Advanced Certificate of Education (U.A.C.E) - History, Economics, Literature, ICT
Immaculate heart girls school
04.2017
Uganda Certificate of Education (U.C.E.) - English, Religious Christian Education, Geography, Mathematics, Agriculture, Physics, Chemistry, Biology
Immaculate heart girl's school
04.2017
Skills
- Administration/organizational
- Interpersonal
- Communication skills
- Design Thinking
- Leadership
- Training
- Microsoft Office: MS Word, Excel, PowerPoint and Access
Certification
Design Thinking Junior Coach, 2023-08-01
Languages
English
Bilingual or Proficient (C2)
Rukiga
Bilingual or Proficient (C2)
Luganda
Upper intermediate (B2)
Swahili
Intermediate (B1)
Timeline
Supervisor - Customer Care
Tayari Rides Limited
05.2025 - Current
Administrative Assistant
TechBuzz Hub Limited
12.2023 - 04.2025
Telle-Agent (Boda Banja) Call center
Boda Boda Banja Limited
06.2023 - 12.2023
Coordinator
Aids information center
12.2021 - 10.2023
Design Thinking Coach - Entrepreneurship
Makerere Innovation Incubation Center
Bachelor of Entrepreneurship And Small Business Management (Hons) - Entrepreneurship
Makerere University Business School
Uganda Advanced Certificate of Education (U.A.C.E) - History, Economics, Literature, ICT
Immaculate heart girls school
Uganda Certificate of Education (U.C.E.) - English, Religious Christian Education, Geography, Mathematics, Agriculture, Physics, Chemistry, Biology
Immaculate heart girl's school