PEARL TUMWEBAZE OTIM
Kampala
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I have great interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Collections and Recoveries Officer
STANDARD CHARTERED BANK UGANDA
KAMPALA
06.2015 - 01.2017
- Assisted debtors in setting up payment plans to recover overdue balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Utilized skip tracing tools to locate clients.
- Achieved performance goals on consistent basis.
- Received inbound calls and answered questions from customers satisfactorily.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
Customer due deligence data analyst
STANDARD CHARTERED BANK UGANDA
Kampala
12.2013 - 06.2015
- Completed paperwork collected from the customers, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications that the bank was using for this project.
- Gained extensive knowledge in data entry and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
Care giver, Merchandise & Sponsorship Coordinator
Watoto Child Care Ministries
Kampala
03.2011 - 07.2013
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and signing up for sponsorship.
- Recorded accurate and efficient records in sponsor database.
- Kept detailed records of daily activities through online sponsorship database.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse sponsor base.
- Fostered lasting relationships with sponsors through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
POST GRADUATE DIPLOMA PROJECT PLANNING&DEVELOPMENT - PROJECT PLANNING
UGANDA MANAGEMENT INSTITUTE
UGANDA 09.2014 - 07.2015
BACHELORS DEGREE - INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGY
MAKERERE UNIVERSITY
UGANDA 08.2008 - 05.2011
UGANDA ADVANCED LEVEL CERTIFICATE -
MAKERERE COLLEGE SCHOOL
UGANDA 03.2006 - 11.2007
UGANDA CERTIFICATE OF EDUCATION -
MAKERERE COLLEGE SCHOOL
UGANDA 03.2002 - 11.2005
Skills
Verbal and written communication skills
Timeline
Collections and Recoveries Officer
STANDARD CHARTERED BANK UGANDA
06.2015 - 01.2017
POST GRADUATE DIPLOMA PROJECT PLANNING&DEVELOPMENT - PROJECT PLANNING
UGANDA MANAGEMENT INSTITUTE
09.2014 - 07.2015
Customer due deligence data analyst
STANDARD CHARTERED BANK UGANDA
12.2013 - 06.2015
Care giver, Merchandise & Sponsorship Coordinator
Watoto Child Care Ministries
03.2011 - 07.2013
BACHELORS DEGREE - INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGY
MAKERERE UNIVERSITY
08.2008 - 05.2011
UGANDA ADVANCED LEVEL CERTIFICATE -
MAKERERE COLLEGE SCHOOL
03.2006 - 11.2007
UGANDA CERTIFICATE OF EDUCATION -
MAKERERE COLLEGE SCHOOL
03.2002 - 11.2005
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