PENINA KIRABO
Branch Operations Manager
KAMPALA
Summary
An accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner, and problem-solver. I am a reliable, capable and enthusiastic person who is able to take on the Management and coordinating duties of a leadership role. I also have experience of supporting, developing and motivating teams to do better and to drive continuous improvements across a range of work activities. I am result driven, self-motivated and resourceful with ability to derive job satisfaction by leading and accomplishing assigned tasks in a team. -Professional service delivery beyond client expectations ensuring that all statutory and corporate obligations are met in the financial or development services sector for community. -Excellent communication skills and able to build strong relationships with clients and colleagues both within and outside of an organization
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work History
Branch Operations Manager
Housing Finance Bank (U) Limited
Kampala, Kampala District
07.2017 - Current
- Take on the leadership of the team in the absence of the Branch Manager.
- Review branch credit files and evaluate them after the Branch Credit Committee for approval.
- Review and reconcile all branch general ledgers with reasons for outstanding entries monthly.
- Supervise, coordinate and train unit members to ensure targets and deliverables are achieved weekly and monthly.
- Daily Call over back office and teller postings.
- Review of unit files and registers.
- Review and approve Customer Service requests.
- Authorize and approve Tellers transactions and relevant customer service transactions.
- Override of transactions within approval limit.
- Control Branch Expense against budget.
- Review Cancellation and reversal entries.
- Ensure effective administration of the Vault management and access control.
- Coordinate and supervise cash centre transactions.
- Serve as first level compliance officer for the Bank at the branch.
- Serve as the risk champion at the branch.
- Maintain proper documentation and key management –vault keys and Vault spare keys.
- Monitor and evaluate the performance of subordinates.
- Ensure ATM optimal uptime where applicable.
- Monitor and ensure effective queue/floor management.
- Liaise with Cash centre for cash requirement.
- Perform other duties as assigned by the Branch Manager.
Branch Head of Operations Manager
GTBank (U) Limited
01.2016 - 07.2017
- Resolve customer issues.
- Supervise, coordinate and train unit members to ensure targets and deliverables are achieved weekly and monthly.
- Daily Call over of Funds Transfer desk, teller postings.
- Review of unit files and registers.
- Review and approve Customer Information Service (CIS) requests.
- Authorize and approve Tellers transactions and relevant CIS transactions.
- Issue and authorize MasterCard PINs and Internet Banking passcodes.
- Token release.
- Override of transactions within approval limit – below or equal to 100mm.
- Daily Review of proofs and periodic reports (Report 130).
- Control Branch Expense against budget.
- Cancellation of transactions.
- Review Cancellation and reversal reports.
- Ensure effective administration of the Vault management and access control.
- Coordinate and supervise cash centres, transactions (At cash centre branch).
- Serve as first level compliance officer for the Bank at the branch.
- Serve as the risk champion at the branch.
- Maintain proper documentation and key management –vault keys and Vault spare keys.
- Monitor and evaluate the performance of subordinates.
- Ensure ATM optimal uptime where applicable.
- Monitor and ensure effective queue/floor management.
- Liaise with Cash centre for cash requirement.
- Perform other duties as assigned by the Branch Coordinator.
Customer Care Consultant
GTBank (U) Limited
01.2013 - 01.2016
- Take on the leadership of the team in the absence of the Head of Operations.
- Ensure adherence to the SLA for processing account opening and other customer requests.
- Open additional accounts for existing customers.
- Ensure accounts are reviewed and opened in line with regulatory requirements.
- Perform Account maintenance.
- Attend to all customers enquiries promptly and efficiently.
- Maintain and update customer files.
- Process Cards and cheque books requests.
- Custody and release of cards and cheque books to customers.
- Process Stop payment/Block funds/Restrictions/Gens requests and other amendments received in the banking hall.
- Process/Profile customer’s internet banking request.
- Process customer’s statement of account request for embassies, parastatals, e.t.c.
- Resolution of customer complaints and escalate when required.
- Perform account update including stop cheques, standing instructions, block funds, internet banking e.t.c.
- Resolution of ATM dispense errors and card retract issues.
Front/Back Office Assistant
Baroda Capital Markets (U) Ltd
01.2012 - 12.2012
- To act as a broker for sale and purchase of securities at the Uganda Stock Exchange on all allotted days.
- Book order.
- Research and marketing.
- Attend Audit & inspection meetings.
- Ensure cashbook and general ledgers are properly maintained.
- Deal with prospect investors.
- Making monthly statements of comprehensive income and financial position.
Education
Masters' Degree - Business Administration And Management
University of East London-UNICAF
United Kingdom 08.2024 - Current
Bachelors Degree - Business Administration and Management, Finance and Accounting
Uganda Martyrs University
01.2009 - 01.2012
Uganda advanced Certificate of Education - undefined
Nabisunsa Girls Secondary School
01.2006 - 01.2009
Uganda Certificate of Education - undefined
St. Josephs Girls Nsambya
01.2002 - 01.2006
Primary Leaving Certificate of Education - undefined
Namugongo Girls School
01.1996 - 01.2002
Skills
- Leadership skills
- Effective communication skills
- Attention to details and accuracy
- Strong Analytical skill
- Good problems resolution skills
- Good knowledge of Banking operation
Regulatory compliance
Financial analysis
Risk assessment
Compliance reviews
Compliance reporting
Timeline
Masters' Degree - Business Administration And Management
University of East London-UNICAF
08.2024 - Current
Branch Operations Manager
Housing Finance Bank (U) Limited
07.2017 - Current
Branch Head of Operations Manager
GTBank (U) Limited
01.2016 - 07.2017
Customer Care Consultant
GTBank (U) Limited
01.2013 - 01.2016
Front/Back Office Assistant
Baroda Capital Markets (U) Ltd
01.2012 - 12.2012
Bachelors Degree - Business Administration and Management, Finance and Accounting
Uganda Martyrs University
01.2009 - 01.2012
Uganda advanced Certificate of Education - undefined
Nabisunsa Girls Secondary School
01.2006 - 01.2009
Uganda Certificate of Education - undefined
St. Josephs Girls Nsambya
01.2002 - 01.2006
Primary Leaving Certificate of Education - undefined
Namugongo Girls School
01.1996 - 01.2002
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