Pheona Veronica Ongodia
Summary
Experienced and dedicated professional with a proven track record in Facility and Administration management, delivering value through integrity, reliability, and meticulous attention to customer needs. Brings extensive industry expertise and a commitment to excellence, ensuring optimal performance and success for the organization.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Estates Manager
Knight Frank Uganda
01.2020 - 09.2023
- Deputized the property manager in acting as the on-site administrative representative of Knight Frank and through them, the owners of the building
- Managed and supervised service providers when doing routine maintenance works
- Ensured tenants' documentation like tenancy agreements and trading licenses were renewed and their respective files bearing up-to-date information
- Updated the head office on a daily basis on the general status of the building, its tenants and equipment
- Followed up with the service providers to ensure the building's equipment were serviced periodically as required and that they were properly functioning
- Established friendly communications with tenants and prospective clients by offering advise on problems or inquiries when required
- Prepared weekly and monthly reports on the administration, financial, maintenance, marketing and management works
- Frequently updated the tenants' respective files with relevant information and also followed up on those with expired trading licenses or contracts for renewal.
Retail Store Manager
Vodafone Uganda
07.2016 - 03.2018
- Closely monitored the stock in the store to match the records in the system to ensure there was no variance during stock staking
- Followed up with the existing customers to offer after sales service as a way of ensuring customer satisfaction and also encourage happy customers to refer other clients to broaden the customer base
- Ensured proper keeping of records ranging from the stock in the store to individual customer details
- Communicated and brain stormed with internal teams to discuss strategies of meeting daily, weekly and monthly sales targets
- Handled escalations and followed up on customer issues to ensure they were promptly addressed and that complaint resolution was within the agreed Service Level Agreements
- Prepared daily, weekly and monthly reports on the general performance of the store as well as the cash in and out flows
- Held meetings with the service providers to ensure that the scope of work required by them contractually are met and the timelines met
- Constantly researched current market trends and came up with ideas to fit the findings and the frequently changing customer trends and needs.
Building Supervisor
Property Services Limited
08.2014 - 06.2016
- Ensured that the building was kept clean at all times by supervising the cleaners, gardener and that the security guards were alert on duty
- Followed up on the tenants' and service providers' files to ensure that their agreements and other documents are valid and not expired as well as ensuring that the expired documents are renewed
- Supervised service providers like lift technicians, electricians, plumbers, builders and seeing that the tenants were taking good care of the property and their concerns/complaints were addressed on time such that they do not get reasons not to pay rent or to vacate
- Carried out daily inspection and record of the building's status
- Ensured that the cleaning and gardening materials are kept safe and the store kept clean at all times
- Prepared daily, weekly and monthly reports in regards to the general status of the building, the tenants and prospective clients looking for office space.
Education
Certification Training in Project Planning and Management -
Charles Stuart University Australia
01.2020 - 05.2020
Bachelor of Real Estate Business Management -
Makerere University Business School
08.2011 - 05.2014
UCE -
Wanyange Girls' Senior Secondary School
02.2005 - 05.2008
UACE -
Mengo Senior School
02.2009 - 05.2010
Skills
Phone
+256 775 270 483, +256 701 821 591
References
- Emmanuel Mudali, Managing Director, Pitch Build (U) Ltd, +256 772 464 525, emudali@yahoo.co.uk
- Joan .O. Evelyn ,MD, Harlem Apartments Limited, Kampala, Uganda, +256782017231, clevehian@yahoo.com
Timeline
Estates Manager
Knight Frank Uganda
01.2020 - 09.2023
Certification Training in Project Planning and Management -
Charles Stuart University Australia
01.2020 - 05.2020
Retail Store Manager
Vodafone Uganda
07.2016 - 03.2018
Building Supervisor
Property Services Limited
08.2014 - 06.2016
Bachelor of Real Estate Business Management -
Makerere University Business School
08.2011 - 05.2014
UACE -
Mengo Senior School
02.2009 - 05.2010
UCE -
Wanyange Girls' Senior Secondary School
02.2005 - 05.2008
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