Travelling, Community work and IT
Philip Sonko
Office And Information Management
Kampala,Central
Summary
An enthusiastic, proficient, and detail-oriented individual with good communication skills and eager for challenges in an organization that prioritizes initiative, targets, and quality performance.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Intern
Bartlette Insurance Brokers Limited
Kampala
03.2017 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Evaluated customer needs and feedback to drive product and service improvements.
Data Entry Clerk
Marvel Contractors and Road Maintenance
Kampala
02.2019 - Current
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Assistant Store Manager
Martina Enterprises Limited
Kampala
03.2016 - 12.2018
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Arts - Office And Information Management
Makerere University Business School
Kampala 08.2015 - 01.2019
High School Diploma -
Uganda Advanced Certificate of Education
Kampala, Uganda 02.2013 - 12.2014
High School Diploma -
Uganda Certificate of Education
Kampala, Uganda 01.2009 - 12.2012
Skills
Word processing
Sorting and labeling
Advanced Excel spreadsheet functions
Administrative support
Bookkeeping
Business administration
Interests
Timeline
Data Entry Clerk
Marvel Contractors and Road Maintenance
02.2019 - Current
Intern
Bartlette Insurance Brokers Limited
03.2017 - 08.2023
Assistant Store Manager
Martina Enterprises Limited
03.2016 - 12.2018
Bachelor of Arts - Office And Information Management
Makerere University Business School
08.2015 - 01.2019
High School Diploma -
Uganda Advanced Certificate of Education
02.2013 - 12.2014
High School Diploma -
Uganda Certificate of Education
01.2009 - 12.2012