Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
PHIONA BASEMERA

PHIONA BASEMERA

Teller
Kampala

Summary

To work hard towards achieving goals and objectives, self-motivation and can work under minimum supervision with willingness to work under dynamic environment, to exploit the opportunities available in my profession in order to reach the highest level by becoming competent and professional through hard work, persistence, team work and also become developmental through which the organization can benefit.

Highly organized and detail-oriented professional with a proven track record in receptionist and administrative roles. Seeking a challenging position where I can utilize my skills in communication, problem-solving, and customer care to contribute to the efficient operations of a dynamic organization. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

6
6
years of professional experience
1
1
Language

Work History

Teller

Brac Uganda Bank LTD
6 2023
  • Provide a high level of customer service by offering answers and assistance with a smile
  • Handling transactions of customers including check cashing, deposits and withdrawals
  • Identify customer needs and provide information on new products and services
  • Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism
  • Prompting and supporting management as needed
  • Reconcile cash drawers at the end of the shift by counting and packaging coins and currency
  • Track, record, report and store transactional information and special requests
  • Reconciling transactions of customers with the system
  • Making monthly reports.

School Administrator

The Ark Kindergarten & Junior School
03.2022 - 05.2023
  • Participate in administrative and operational planning to ensure the school has physical, logistical and administrative support
  • Ensure the school is safe, secure, hygienic and favorable for teaching and learning
  • Oversee procurement and storage of supplies, consumables, and equipment, making sure purchases are timely, of quality and right quantities
  • Implement procedures for effective documentation; making sure documents are filed, archived and retrievable
  • Oversee routine administrative and record management activities
  • Jointly with the administration and welfare committee, contribute to the delivery excellent service and maintenance standards
  • Ensure the Front office is provided swift and professional customer care services
  • Carry out other duties as requested by the Head-Teacher and Director
  • Fleet management
  • Inventory and asset management
  • Planning, monitoring, and coordinating transport activities of the bank in line with Asset Management policies and procedures and other bank policies
  • Manage stationery ordering, receipt, and issuance
  • Carrying out monthly inventory stock taking and reporting
  • Fueling and all school fleet inventory
  • Coordinate and monitor service and maintenance and repairs of the school fleet
  • Carrying out routine and accurate, timely processing of payments of all contracted service providers
  • Planning & monitor renewal of motor vehicle insurances and parking permits in line with Statutory requirements and bank policies
  • Manage both internal and external courier services of the School
  • Manages the telephone allocation, usage, and payments
  • Submit monthly vehicle and fuel utilization reports.

Receptionist/Administrator

Service 4cus
01.2021 - 02.2022
  • Manage incoming and outgoing calls, ensuring professional and efficient telephone communication
  • Greet and direct visitors to appropriate personnel, providing exceptional customer service
  • Update and maintain accurate customer information in the company's database
  • Enter and organize customer records into the company's database or records system
  • Maintain cleanliness and organization of the reception area
  • Perform various administrative tasks, including typing, photocopying, mailing, and scanning
  • Create internal email communications and professional documents.
  • Completed bi-weekly payroll for 40 employees

Academy Manager/Administrator

Bridge International Schools
01.2017 - 01.2019
  • Oversee the work of teachers, ensuring adherence to curriculum standards
  • Report any issues affecting the school following established procedures
  • Supervise teachers in the classroom to ensure proper curriculum implementation
  • Arrange and chair parent meetings, as well as communicate with parents
  • Address issues raised by parents and teachers promptly and professionally
  • Monitor teacher attendance and maintain accurate records
  • Handle incoming calls, answering queries and providing information
  • Market and raise awareness about the school within the community.

Education

Bachelors in management science -

Kyambogo university

U.A.C.E - undefined

Mandela sec. school

U.C.E - undefined

Kitara sec school

P.L.E - undefined

Bulindi c.o.u

Skills

  • Cash Handling

  • Banking

  • Cash counting

  • Stress Tolerance

  • Sales and Cross-Selling

  • Customer Service

  • Drawer balancing

  • Account updating

  • Customer Relationship Building

  • Regulatory Compliance

  • Loans

  • Financial software

References

  • Miss Muhumuza Angella, Manager Service 4cus, 0702789999
  • Mr. Muganyizi Churchill, IT application manager brac, 0789979208
  • Miss. Nakito Victo, Manager Brac Bank, 0756220390

Timeline

School Administrator

The Ark Kindergarten & Junior School
03.2022 - 05.2023

Receptionist/Administrator

Service 4cus
01.2021 - 02.2022

Academy Manager/Administrator

Bridge International Schools
01.2017 - 01.2019

Teller

Brac Uganda Bank LTD
6 2023

Bachelors in management science -

Kyambogo university

U.A.C.E - undefined

Mandela sec. school

U.C.E - undefined

Kitara sec school

P.L.E - undefined

Bulindi c.o.u

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