Proscovia Uwimana
Kampala,Uganda
Summary
Results-oriented professional with several years of experience in accounting, financial analysis, customer care, cash handling and sales. Quick and eager learner with acute attention to detail and a consistent track record of identifying process improvements to drive quality, accuracy, and efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Accountant
Middle East Restaurant
Kampala, Uganda
01.2024 - 01.2025
- Assisted in preparing monthly financial statements and reports.
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate records of financial transactions and data entry.
Cashier
Middle East Restaurant and Supermarket
Kampala, Uganda
05.2021 - 12.2023
- Processed customer transactions efficiently and accurately at a busy restaurant.
- Maintained cleanliness and organization of the cashier area during shifts.
- Assisted customers with menu selections and answered questions about dishes.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
- Managed customer complaints calmly and professionally to ensure satisfaction.
- Trained new cashiers on procedures and restaurant policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Call center Agent
Jumia Uganda
Kampala, Uganda
10.2020 - 02.2021
- Customer service
- Inbound and outbound calls
- Telesales for
- Follow up on clients products and deliveries since it was covid times.
Manager
Bataka Bar & Restaurant
Kampala, Uganda
02.2020 - 03.2020
- Hiring and firing
- Handling payment and purchases
- Managed daily operations to ensure smooth restaurant service.
- Trained and supervised staff to enhance team performance.
- Developed and implemented efficient inventory management processes.
- Coordinated with vendors for timely supply deliveries and quality control.
- Oversaw customer service protocols to maintain high satisfaction levels.
- Created staff schedules to optimize workforce efficiency during peak hours.
- Enforced health and safety regulations in kitchen and dining areas.
- Reviewed financial reports to monitor budget compliance and expenses.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Waitress
Signature Premium Lounge
Mbarara, Uganda
08.2019 - 01.2020
- Welcoming and settling clients
- Table Management
- Customer Service
- Provided attentive service to guests in a fast-paced lounge environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining and bar areas.
- Handled guest inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest experiences and increase sales.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
Client Service Officer
Solar Now Service Limited
08.2017 - 05.2019
- Generating new sales
- Credit analysis
- Assessment
- Monitoring
- After sales services
- Evaluation
Direct Sales Representative
MULTICHOICE UGANDA LTD
Kampala , Uganda
11.2013 - 10.2016
- Customer Service
- Sales
- Cash Handling
- Engaged customers to promote products and services effectively.
- Demonstrated product features to enhance customer understanding and interest.
- Collaborated with team members to achieve daily sales targets and goals.
- Managed inventory levels to ensure product availability for sales events.
- Assisted in organizing promotional events to increase brand visibility and engagement.
- Utilized company systems for processing transactions and managing customer data.
- Maintained up-to-date knowledge of company's products and services.
- Resolved customer complaints in a timely manner.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Wrote sales proposals, set up contracts and finalized deals.
- Provided training sessions for new employees on direct sales techniques.
- Discussed service levels with customers and potential upgrades.
Counselor
Home-Start Uganda
Kampala, Uganda
05.2015 - 08.2015
- Community work
- Voluntary work
- Data entry
- Counseling
- Evaluation & Monitoring
- Provided counseling support to families facing challenges in daily life.
- Facilitated workshops on parenting skills and child development strategies.
- Assisted clients in accessing community resources and social services.
- Maintained accurate records of client interactions and progress notes.
- Trained new staff on counseling techniques and effective communication skills.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
Receptionist
KINGS CASINO
Kampala, Uganda
10.2012 - 04.2014
- Front Office
- Hostess
- Guest services
- Greeted and assisted guests at front desk to ensure a welcoming environment.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Maintained cleanliness and organization of reception area for optimal guest experience.
- Provided information about casino amenities, promotions, and local attractions to guests.
- Collaborated with security team to ensure safety protocols were followed diligently.
- Handled guest complaints with professionalism and ensured timely resolution of issues.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
BA - Guidance & Counselling
Kyambogo Unversity
KampalaUACE -
City View High School
UCE -
Nalinya Lwantale Girls School
Skills
- Hosting
- Customer service
- Telephone operator
- Time keeping
- Team work
- Public speaking
- Great communication
- Ability to lead a team
- Adaption to new environment
- Providing fast,friendly service
- Building a base of repeat customer
- Computer skills Microsoft office, power point, excel
- Research skills
- Planning and analytical thinking
- Communication skills
- Counseling and mentorship
Languages
- English
- Runyankole
- Luganda
- Kinyarwanda
- English
- Runyankole
References
- Mr Bamwine Joram, CEO Bataka Bar & Restaurant, Manager Crown Bottling Company, +256757186895
- Mr. Odongo Patrick, Sales Administrator, Multichoice Uganda, odongo@ug.multichoice.com, +256774508915
- Miss Babirye Annah, General Manager, Mighty Rides, anntopher@gmail.com, +256778047778
Specialized Training
- Leadership and management
- Recovery techniques
- Sales
- Assessment
- Evaluation
- Customer care
Competences And Technical Skills
- Computer skills Microsoft office, power point, excel
- Research skills
- Planning and analytical thinking
- Communication skills
- Counseling and mentorship
Languages
English
Proficient
C2
Luganda
Proficient
C2
Runyarwanda
Beginner
A1
Timeline
Assistant Accountant
Middle East Restaurant
01.2024 - 01.2025
Cashier
Middle East Restaurant and Supermarket
05.2021 - 12.2023
Call center Agent
Jumia Uganda
10.2020 - 02.2021
Manager
Bataka Bar & Restaurant
02.2020 - 03.2020
Waitress
Signature Premium Lounge
08.2019 - 01.2020
Client Service Officer
Solar Now Service Limited
08.2017 - 05.2019
Counselor
Home-Start Uganda
05.2015 - 08.2015
Direct Sales Representative
MULTICHOICE UGANDA LTD
11.2013 - 10.2016
Receptionist
KINGS CASINO
10.2012 - 04.2014
BA - Guidance & Counselling
Kyambogo Unversity
UACE -
City View High School
UCE -
Nalinya Lwantale Girls School