CRM -ZOHO
RACHAEL NAKANJAKKO
BUSINESS DEVELOPMENT MANAGER
Kampala,UGANDA
Summary
High-achieving Business Development Manager with 8 years experience in Digital payment solutions and customer experience -with track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
BUSINESS DEVELOPMENT MANAGER
PESAPAL
KAMPALA, UGANDA
02.2020 - Current
- Applied consultative selling techniques to prospect senior management to close business.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Merchant support and retention.
- Grew sales numbers through skilled sales support for new and existing customers.
- Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created reports and presentations detailing business development activities.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
ACCOUNT MANAGER
PESAPAL
KAMPALA, UGANDA
01.2019 - 06.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Introduced new processes to improve account and market tracking for better data analysis.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Capitalized on emerging trends in customer preferences and marketplaces.
CUSTOMER SERVICE EXECUTIVE
PESAPAL
KAMPALA, UGANDA
02.2014 - 04.2019
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product and service details to customers to provide information on benefits and advantages.
Cashier Team Lead
MEDITERRANEO RESTAURANT
KAMPALA, UGANDA
01.2013 - 03.2014
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Generated routine reports and professional correspondence.
- Communicated with customers and team members to solve problems.
Education
BBA - Business Administration And Management
CAVENDISH UNIVERSITY
KAMPALA 02.2019 - 05.2021
Skills
Product and service sales
Goal-setting
Quality control
Verbal and written communication
Systems and software programs
Operations
Database Management
Order management
Staff Management
Marketing
Relationship building and management
Prospect targeting
Software
Basecamp
Cybersource -fraud monitory system
REFERENCES
PESAPAL LIMITED
AGOSTA LIKO - FOUNDER
+254736751789
PESAPAL LIMITED
MARTIN BARUNGI
+256775892106
MEDITERANEO RESTAURANT
STEPHANO BRUNETTE
OWNER
+254777660455
Timeline
BUSINESS DEVELOPMENT MANAGER
PESAPAL
02.2020 - Current
BBA - Business Administration And Management
CAVENDISH UNIVERSITY
02.2019 - 05.2021
ACCOUNT MANAGER
PESAPAL
01.2019 - 06.2020
CUSTOMER SERVICE EXECUTIVE
PESAPAL
02.2014 - 04.2019
Cashier Team Lead
MEDITERRANEO RESTAURANT
01.2013 - 03.2014