Racheal Mbabazize
Entebbe
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
hilton hotel dubai
Dubai
10.2023 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Created daily shift schedules for waitstaff according to business needs.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Coordinated catering services for special events such as weddings or corporate functions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw food preparation, production and presentation according to quality standards.
Waitress
sheraton hotel dubai
Dubai
06.2022 - 08.2023
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided accurate change for cash transactions using a cash register system.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Restaurant Hostess
emirates paris hotel dubai
Dubai
07.2021 - 04.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Passenger Service Agent
DAS Handling Limited
Entebbe, Uganda
03.2019 - 05.2021
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
Waitress Trainee
palm jumeirah hotel dubai
Dubai
03.2018 - 01.2019
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Provided excellent customer service during meal times.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor of Arts - SOCIAL SCIENCES
MAKERERE UNIVERSITY
01.2016
UGANDA ADVANCED LEVEL CERTIFICATE -
BWERAYANGYI GIRLS' SENIOR SEC SCHOOL
01.2012
UGANDA CERTIFICATE OF EDUCATION -
BWERANYANGI GIRLS' SENIOR SEC SCHOOL
01.2010
PRIMARY LEAVING EXAMINATION -
KINONI INTERGRATED PRIMARY SCHOOL
01.2006
Skills
- Customer Relationship Management
- Facilitation
- Analytical Skills
- Customer Care Management
- Sales Management
- Table management
- Food Safety
- Food presentation
- Cash register counting
- Coordinate schedules
- Beverage Service
- Multitasking Abilities
- Menu knowledge
- Computer Skills
- Kitchen staff coordination
Certification
- IATA Diploma in Travel and Tourism
- Airside Safety Training
- Aviation Safety Awareness Training
- IATA Dangerous Goods Awareness Training
- Aviation Safety and Security Awareness Training
- Customer Care Service Training
Personal Information
- Date of Birth: 02/18/94
- Gender: Female
- Nationality: Ugandan
- Marital Status: Single
- Religion: Protestant
References
- Mr. Mutara Richard, Supervisor, DAS HANDLING LTD, +256 782957715
- Mr. Nuwandinda Jesse Joachim, Accountant, Uganda Electricity Transmission Company Limited, +256 704828034
- Mr. Itungo James, Director of Finance, UPDF Airforce, +256 772470382
Tel
+256 783001100
Competenciesandskills
- Customer Relationship management
- Facilitation and training
- Analytical skills
- Monitoring and managing customer care issues
- Self-driven with a high sense of responsibility
- Integrity and assertiveness
- Teamwork with dynamism, innovations, and creativity
- Professionalism with clients
- Conducting briefings and training sessions
- Adapting to curriculum changes and new methodologies
- Mentoring and coaching team members
- Using various tools and platforms for information delivery
Timeline
Waitress Supervisor
hilton hotel dubai
10.2023 - Current
Waitress
sheraton hotel dubai
06.2022 - 08.2023
Restaurant Hostess
emirates paris hotel dubai
07.2021 - 04.2022
Passenger Service Agent
DAS Handling Limited
03.2019 - 05.2021
Waitress Trainee
palm jumeirah hotel dubai
03.2018 - 01.2019
- IATA Diploma in Travel and Tourism
- Airside Safety Training
- Aviation Safety Awareness Training
- IATA Dangerous Goods Awareness Training
- Aviation Safety and Security Awareness Training
- Customer Care Service Training
Bachelor of Arts - SOCIAL SCIENCES
MAKERERE UNIVERSITY
UGANDA ADVANCED LEVEL CERTIFICATE -
BWERAYANGYI GIRLS' SENIOR SEC SCHOOL
UGANDA CERTIFICATE OF EDUCATION -
BWERANYANGI GIRLS' SENIOR SEC SCHOOL
PRIMARY LEAVING EXAMINATION -
KINONI INTERGRATED PRIMARY SCHOOL
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