RAYMOND MUSOKE
KAMPALA,Uganda
Summary
Results-oriented professional committed to enhancing ethical service delivery in Project Planning and Management, Software Development, and Systems Administration. Proven ability to lead teams and accomplish tasks with minimal supervision, efficiently managing challenges and maintaining focus during long hours. Driven by timely completion of assignments while upholding the highest professional standards.
Overview
17
17
years of professional experience
Work History
ICTO-Database Analyst and Systems Security
National Building Review Board
03.2024 - Current
- Design and implement database solutions to meet business requirements and ensure optimal performance.
- Monitor and analyze database performance metrics to identify and resolve performance bottlenecks and issues.
- Perform database tuning, optimization, and indexing to improve query performance and overall system efficiency.
- Developed and implemented database backup and recovery strategies, ensuring data integrity and availability.
- Conduct data analysis and provide insights to stakeholders to support decision-making and business processes.
- Troubleshoot database-related problems and provide timely resolutions to minimize downtime and disruptions.
- Collaborate with the system development unit to integrate databases with other systems and applications.
- Stay updated with the latest database technologies, trends, and best practices, and recommend innovative solutions to improve database management.
- Develop and maintain documentation related to database configurations, procedures, and best practices.
- Provided technical support, assistance, and training to end-users and other IT staff.
- Develop, implement, and maintain system security policies, procedures, and controls to safeguard the organization's IT assets.
- Monitor the organization's networks, systems, and applications for security breaches or suspicious activities.
- Conducted regular security assessments and audits to identify vulnerabilities and risks, recommending corrective actions.
- Install, configure, and maintain security tools and technologies such as firewalls, intrusion detection/prevention systems (IDS/IPS), antivirus software, and endpoint security solutions.
- Investigate security incidents and breaches, and coordinate with relevant stakeholders to mitigate risks and implement preventive measures.
- Stay updated with the latest cybersecurity threats, trends, and technologies, and recommend security enhancements accordingly.
- Provided security awareness training and guidance to employees, promoting a culture of cybersecurity awareness and compliance.
- Collaborate with the system development unit to integrate security requirements into system design and development processes.
ICT Support Officer
National Building Review Board
04.2023 - 03.2024
- Providing technical support across the company (this may be in person or over the phone).
- Resolved user concerns and queries at first level, ensuring quick issue resolution and enhanced user satisfaction.
- Addressed service issues and requests promptly, minimising downtime and maintaining operational continuity.
- Maintain and troubleshoot all network and computer-related issues
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining the system performance and utilization.
- Configured user accounts for new employees in the system.
- Repair and replace equipment as necessary.
- Testing new technology and system changes.
- Conducted training for staff and system users, improving their proficiency in ICT tools and systems.
- Managing stocks of equipment, consumables, and other supplies.
- Developed the Company’s ICT Policy
- Managed the supply, installation, and configuration of a call center, CRM, and Ticketing System
Systems/ Database Administrator
Uganda Electricity Distribution Company Limited
04.2013 - 04.2023
- Perform daily offsite Backups of all ICT systems
- Provide ICT support to Staff
- Carry out periodic ICT servicing and maintenance
- Procure ICT Hardware and Software in line with PPDA regulations
- Developed and implemented ICT strategies aligned with company objectives.
- Formulate and implement budgets for all ICT projects.
- Designed and developed systems improving operational efficiency.
- Train staff on ICT Developments and Usage
- Facilitated user training sessions on Electronic Document and Records Management System, enhancing user competence.
- Designing workflows and processes in the Electronic Document and Records Management System (Inforouter)
- Scan, index, and upload documents in the EDRMS
Software Executive
Syscorp International Limited
01.2011 - 03.2013
- Designed and implemented the Electronic Records and Document Management system for UEDCL, Tiltose- Malawi, Microfinance Support Centre.
- Designed, implemented, trained, and commissioned ERDMS software to streamline document management processes.
- Installation and configuration of Microsoft Dynamics Solomon-ERP
- Designing accounting reports for UDB, NARO, and UBOS run in Microsoft Dynamics SL.
- Designing and running reports using a Crystal Reports tool
- Performed database administration to ensure data integrity and accessibility.
- Backup and restoration of the client’s off-site databases
- Trained end users to improve software utilisation and enhance overall operational efficiency.
- Administered IT systems to maintain optimal performance and ensure robust security measures.
- Network Administration and monitoring using tools like SolarWinds
- Weekly Data backup for the Uganda Development Bank
- UEDCL APN connectivity and management
Project IT Officer
Uganda National Roads Authority
04.2009 - 12.2010
- Configuration and Management of Local Area Network (LAN).
- Installation of Software and Computer Hardware.
- Hardware and Software Maintenance.
- Identified and rectified ICT and software malfunctions, improving overall system performance.
- Performed regular data backups to safeguard critical information and ensure data integrity.
- Performing Regular Anti-Virus Updates.
- Installation of peripheral devices (Printers and Scanners)
- Conducted training sessions for end users in ICT, enhancing their proficiency in software and hardware usage.
Education
MSc - Computer Science
Makerere University
Kampala05-2026
PGD - Information Technology
Uganda Management Institute (UMI)
Kampala01-2022
Uganda Advanced Certificate of Education (UACE) - Biology, Chemistry, Maths, and F/Art (BCM/A)
St. Lawrence High School
Lubaga01-2004
Uganda Certificate of Education (U.C.E) -
St. Lawrence High School
Lubaga01-2002
B.Sc. (Hons) - Computer Science
Makerere University
Kampala01-2009
Skills
- Install and Configure Databases
- SQL Server
- MySQL
- Postgres
- Windows Server
- Windows Operating Systems
- Linux Operating Systems
- Active Directory management
- File Server Management
- Configuration and Managing DNS
- VMware
- Application software setup
- Systems software installation
- LANs Management
- WAN Management
- Routing
- Switching
- IT project management
- Leadership skills
- Team builder
- Performance management
- Mentoring
- Innovation
- Smart Cabling
Custom Section
- Project Manager, UEDCL, Managed the implementation of the Vehicle Tracking System., Part of the team that managed the implementation of the UEDCL prepayment system and configured all customers on the system., Oversaw the integration of EFRIS with UEDCL Billing and Prepaid Systems., Managed and oversaw the operations of the Human Resource Management System., Designed and Implemented the Electronic Document and Records Management System., Managed and oversaw the operations of the Intercom Billing System., Managed and oversaw the implementation of MyQ Printer Manager., Designed and developed e-Work Orders to manage meters and customers., Designed and automated the company's workflow processes.
- Project Manager, NBRB, Successfully managed the supply, installation, and configuration of the call center and ticketing system., Developed the ICT Policy., Developed the ICT Strategic Plan., Developed the ICT Risk Register., Developed the ICT Gap Analysis., Overseeing the ISO/IEC 27001 Certification for BIMS., Successfully managed the supply, installation, and Management of MyQ Printer Manager., Configured the Company’s Active Directory and the Domain Controller., Managed and oversaw FortiGate firewall licensing and renewals., Designed the Company’s LAN Extension through Structured cabling., Managed the supply, installation, and commissioning of a 16kVA online UPS system., Managed the supply, installation, and configuration of Vinchin VMWare backup and Synology Network Attached Storage (NAS).
Personal Information
- Hobbies: Reading journals, especially with information about successful and/or failed projects, with an interest in learning more about projects, Information Security, and Software Systems., Attending social gatherings, especially with peers and professionals, to share knowledge and experiences., Participating in sports activities, mainly football and Volleyball.
- Passport Number: A00798416
Driving licence
10247684/2/1, Clean
References
- Mr. Fred Lwanga Kintu, Manager ICT, National Building Review Board, +256 750779977, fred.lwanga@nbrb.go.ug
- Mr. Barongo Bonneface, Head Human Resources and Administration, Uganda Electricity Distribution Co Ltd, +256 772 520572, barongo@uedcl.co.ug
- Mr. Katumwa Denis Robins, Senior Quantity Surveyor/ Projects Manager, Stirling Civil Engineering Ltd, +256 772 542447, ka2mwa@yahoo.com
Projects
- Project Manager, UEDCL, Vehicle Tracking System, Human Resource Management System, Electronic Document and Records Management System, Intercom Billing System
- Project Manager, NBRB, Successfully managed the supply, installation, and configuration of the call center and ticketing system
Training
- GIS, Kampala Uganda, 2016
- STS metering system, Conlog Durban South Africa, 2015, 2019
- Certified Information Systems Auditor, Kampala Uganda, 2018
- Database Administration, Kampala Uganda, 2016
- Information Systems Security, Nairobi, Kenya, 2017
- CCNA, 2010
- Certificate in Software Engineering, Kampala Uganda, 2009
Languages
English
Proficient
C2
Accomplishments
- NBRB 2025 Employee of the Year
Timeline
ICTO-Database Analyst and Systems Security
National Building Review Board
03.2024 - Current
ICT Support Officer
National Building Review Board
04.2023 - 03.2024
Systems/ Database Administrator
Uganda Electricity Distribution Company Limited
04.2013 - 04.2023
Software Executive
Syscorp International Limited
01.2011 - 03.2013
Project IT Officer
Uganda National Roads Authority
04.2009 - 12.2010
MSc - Computer Science
Makerere University
PGD - Information Technology
Uganda Management Institute (UMI)
Uganda Advanced Certificate of Education (UACE) - Biology, Chemistry, Maths, and F/Art (BCM/A)
St. Lawrence High School
Uganda Certificate of Education (U.C.E) -
St. Lawrence High School
B.Sc. (Hons) - Computer Science
Makerere University