Reginah Nakajugo
Business Owner
Kampala,Kampala Central
Summary
Dynamic Operations Manager with a proven track record at Nanziga Chemical Industry, excelling in performance monitoring and customer service. Successfully developed high-performing teams and implemented strategies that enhanced customer satisfaction and operational efficiency. Strong problem-solving skills complemented by a commitment to fostering teamwork and employee engagement.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Nanziga Chemical Industry
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Passenger Service Supervisor
Entebbe Handling Service
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
- Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
Director
Reva Enterprises Ltd
01.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
MBA -
Uganda Martyrs' University
NkoziBachelor of Arts -
Makerers University
KampalaSkills
Operations management
Problem-solving
Customer service
Performance monitoring
Timeline
Director
Reva Enterprises Ltd
01.2019 - Current
Operations Manager
Nanziga Chemical Industry
Passenger Service Supervisor
Entebbe Handling Service
MBA -
Uganda Martyrs' University
Bachelor of Arts -
Makerers University