Rhoda F.K Wabwire
Insurer- Administration
Kampala
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 9-year history of successful industry performance, and 3 years specifically in the corporate business field.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Corporate Business Manager
Sanlam Life Insurance
10.2021 - Current
- Coaching and supervising of team members
- Soliciting for new business and cross-selling on existing relationships
- Timely premium collection and proper allocation
- Ensuring accuracy and timely submission of bids and proposals
- Ensuring all proposals/ Quotations meet the underwriting requirements
- Customer relationship Management
- Risk Management
- Ensuring Compliance and Documentation and filing
- Regular (Weekly) submission of business and income reports
- Ensuring document and data integrity
- Timely and accurate submission of policy documents
- Capturing all additions and billing and correctly
- Managing all renewals in a timely manner to avoid disruption and delays
- Organizing quarterly service review meetings with partners
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Assistant Head - New Business and Administration
Sanlam Life Insurance
07.2018 - 09.2021
- Developing customer survey forms and KYC forms (Know your customer well form)
- Managing internal and external relationships (Banks, customers)
- Supporting 11 agency sales support Administrators (from 10 branches country wide)
- Consolidation of activity & production reports and sharing with the board, management, internal and external customers
- Conducting needs analysis and Organising trainings for Agency administrators
- Organizing, arranging and coordinating meetings and other events for head office and upcountry offices
- Assisting the human resource department in recruitment and selection of New business and Admin staff
- Managing communication between management and upcountry staff
Agency Sales support Administrator
Sanlam Life Insurance Uganda
03.2014 - 06.2018
- Handle all Client Queries and providing immediate feedback
- Handling internal and external relationships-( agency, head office)
- Liaising with Client services, San-care and Policy admin to help walk in clients with system related issues
- Managing and maintaining customer Data and using the Data for decision making
- Providing reports on customer issues to management
- Accurate record keeping of Intern/Agents information
- Organising weekly meetings and disseminating minutes
- Receive cash premiums from clients and agents
- Consolidation of activity & production reports
- Conducting exit interviews of Agents and reporting to management
- Assisting in recruitment and Training
- Managing submission of new business and vetting (spot checks) of application forms
Field Officer (International Citizen Service Program)
Restless Development
04.2011 - 10.2012
- Recruitment of volunteers, and partner organisations
- Preparing trainings for Volunteers and Partners
- Designing training manuals used by volunteers and staff from Civil Society Organisations
- Monitoring and Evaluating the ICS programme through implementing monthly support and supervision visits to both volunteers and respective civil society organisations, compiling of M&E data and reports, collecting feedback from the ICS volunteers and civil society organisations and using the information to enhance programme quality
- Managing partnerships between Restless Development and partner Civil Society Organisations
Finance and Administration intern
Restless Development
10.2010 - 03.2011
- Preparing Work permits for International staff
- Capacity building for staff and volunteers in accurate and transparent accountability for organisation resources
- Training volunteers in Restless Development’s financial policies and procedures
- Ensuring that staff accountabilities are accurate before submitting to the Finance Officer
Volunteer Peer Educator
Restless Development
01.2010 - 07.2010
- Conducting Reproductive Health sessions to youth in school and out of school
- Set up and management of a youth resource centre
- Building the capacity of teachers through teacher training sessions on Sexual Reproductive Health, Non-Formal Education techniques etc
- Organising and holding community events under Restless Development’s strategic objective 3 of Restless Development (Young people will have improved Sexual and Reproductive Health
- Monitoring and evaluating Restless Development activities
- This included collecting and writing case studies, collecting primary and secondary data and compiling monthly progress reports
- Ensuring accurate and transparent financial management
Education
Post Graduate Diploma - Human Resource Management
Uganda Management Institute
01.2017 - 01.2018
Bachelor - Social Work and Social Administration
Uganda Christian University-Mukono
01.2006 - 01.2008
Uganda Advanced Certificate - undefined
Katikamu SDA Senior Secondary School
01.2003 - 01.2004
Uganda Certificate - undefined
The Nile College School
01.1999 - 01.2002
Skills
Relationship Management
Strategic planning
Budgeting
Decision-making
Team building and leadership
Coaching and Mentorship
Cross functional Communication
Presentation
Certification
Certificate in Computer Application Skills, MS Word, MS Excel, PowerPoint, Access, 07/01/09
Personal Information
- Citizenship: Ugandan
- Date of Birth: 12/24/86
- Marital Status: Married
Accomplishments
- Improved on an existing system to accommodate invoicing, receipting,reporting and tracking debtors which was successful
- Achieved 75% premiums payment in the year 2023 by working on a system to track invoices and receipts which was with accuracy and efficiency.
- Developed a KYC tool together with the Risk office
- Mentor and Supervise team of 1 staff members 6 corporate sales agents
- Collaborated with team of Eight in the improvement of the Corporate medical product
Timeline
Corporate Business Manager
Sanlam Life Insurance
10.2021 - Current
Assistant Head - New Business and Administration
Sanlam Life Insurance
07.2018 - 09.2021
Post Graduate Diploma - Human Resource Management
Uganda Management Institute
01.2017 - 01.2018
Agency Sales support Administrator
Sanlam Life Insurance Uganda
03.2014 - 06.2018
Field Officer (International Citizen Service Program)
Restless Development
04.2011 - 10.2012
Finance and Administration intern
Restless Development
10.2010 - 03.2011
Volunteer Peer Educator
Restless Development
01.2010 - 07.2010
Bachelor - Social Work and Social Administration
Uganda Christian University-Mukono
01.2006 - 01.2008
Uganda Advanced Certificate - undefined
Katikamu SDA Senior Secondary School
01.2003 - 01.2004
Uganda Certificate - undefined
The Nile College School
01.1999 - 01.2002
Certificate in Computer Application Skills, MS Word, MS Excel, PowerPoint, Access, 07/01/09
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